JJC Weekly Quick Shop

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Store:

• MIC:

• Cashier:

Hospitality

• Correct friendly greeting within 5 seconds

  Yes

  No

  N/A

• Suggested a drink

  Yes

  No

  N/A

• Repeated the Order / Confirmed (OCB)

  Yes

  No

  N/A

• Asked, “How many sauces would you like”

  Yes

  No

  N/A

• ReGreeted and Eye contact at the window

  Yes

  No

  N/A

• Confirmed number of items while handing out

  Yes

  No

  N/A

• Two part closing

  Yes

  No

  N/A

• Cashier in complete and proper uniform

  Yes

  No

  N/A

Quality

• Item 1

• Weight

  Yes

  No

  N/A

• Product Appearance

  Yes

  No

  N/A

• Meets Standards

  Yes

  No

  N/A

• Item 2:

• Weight

  Yes

  No

  N/A

• Product Appearance

  Yes

  No

  N/A

• Meet Standards

  Yes

  No

  N/A

• Item 3:

• Weight

  Yes

  No

  N/A

• Product Appearance

  Yes

  No

  N/A

• Meet Standarts

  Yes

  No

  N/A

• Drink:

  Yes

  No

  N/A

Speed

• Window Time:

  Yes

  No

  N/A

• Order Time:

  Yes

  No

  N/A

Accuracy

• Was your order correct?

  Yes

  No

  N/A

• Did you receive Napkins, Sauce and Utensils

  Yes

  No

  N/A

• Order was properly packaged and bagged

  Yes

  No

  N/A

• Did you receive a receipt

  Yes

  No

  N/A

Cleanliness

• DT lane, Menu board and speaker post clean

  Yes

  No

  N/A

• DT window clean

  Yes

  No

  N/A

• Parking Lot clean and appealing Landscaping

  Yes

  No

  N/A

• Dining Room Clean (table top, post, floors and vents)

  Yes

  No

  N/A

• Rest Rooms clean and stocked

  Yes

  No

  N/A

Service 3.0

• Teams are following Contactless Payment

  Yes

  No

  N/A

• Team are following Contactless Service Procedures

  Yes

  No

  N/A

• Order is stickered and seal

  Yes

  No

  N/A

• All employees are wearing gloves and mask

  Yes

  No

  N/A