Information
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Job Details
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Our Reference
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Company / State
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Insured
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Address
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Present at inspection
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Conducted on
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Supervisor
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Estimator
Scope Information
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Is the scope of works accurately measured ?
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Items Correct ?
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Additional items to scope of works if required
Home Repair Satisfaction Review
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Once you paid the excess and signed and returned the statement of work describing the repairs, were you satisfied with when the repairs commenced ?
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Did the builder provide you with the appropriate notice before attending your site to complete any repairs ?
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Did the builder attend on time ?
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Did the builder explain to you what repairs they were carrying out ?
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Did the builder leave the property in a clean manner ?
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What trade caused any quality issues ?
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Did the builder keep you informed throughout the repair process ?
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Has the builder contacted you to confirm that you are happy with the repairs completed ?
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Were you satisfied with the time it took to complete the repairs ?
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Would you recommend the use of the builder in the future ?
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Would you like to make any additional comments ?
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Has the builder correctly assessed the claim as being in accordance with the policy ?
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Has the builder correctly identified the damage covered by the policy ?
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If no what errors were made ?
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Is the scope of works accurate ?
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If no, major or minor discrepancy ?
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Do the photos accurately document the damage ?
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Comments on builder assessment process (if any)
Home Repair Quality Review
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Was the repair completed to an acceptable standard ?
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If no, major or minor discrepancy ?
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What trade caused any quality issues.
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Have the repairs been completed in accordance with the scope of works ?
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How likely are you to recommend JLG to family and friends
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Additional Inspector Comments
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Additional Customer Comments
