Title Page
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Conducted on
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Prepared by
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Location
External Area's
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Car Park/Front Path Clean, Free from graffiti, weeds & rubbish
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No Cigarette butts observed on the ground & bins clean
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Windows clean with appropriate signage
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External Neons lighting during operational hours with no defects
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Smoking area's free from litter, weeds & ashtrays clean
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Smoking area's well lit & appropriate temperture
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Clean in date signage on display in all external area's
FOH & Games Room
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All Fixture & Fittings in clean working order (Celing tiles, Bulbs etc)
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Background Noise at an appropriate level
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Temperature at an appropriate level
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Cleaning products idle
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Keys Idle & unsupervised
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Team member wearing correct uniform & name badge
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Number of machine bulbs that need to be replaced *Action if any
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Correct License on displayed on Machines
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Machines Clean & Tidy with no rubbish in trays or down the sides/behind
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Machine Vents, Foot rests & Stools dust free
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Number of machines out of order (for any reason)
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Reserve signs in use properly managed by team members
Café Area
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Fridges Fully Stocked
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Serving area & tables clean & tidy
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Floor clean & tidy
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Back area clean, tidy & safe
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Vending Machines clean & Operational
Main Hall
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Table Talkers Visible, Clean & not broken on each table
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Sample a dozen seats/tables clean tidy, safe & free from chewing gum.
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All Fixture & Fittings in working order (Blubs, Sockets, Ceiling tiles)
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Display Monitors & Tv's in working order
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Indicator/Matrix board in working order
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Is the sound clear & at an appropriate level
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Is the Temperature at an appropriate level for sitting customers
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Is the lighting operational & at an appropriate level
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Aisles/Floor clear & safe for customer
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Team members wearing correct uniforms & name badge
Staff sales area's/offices
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Book Sales team member wearing correct Uniform & name badge
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Book sales team members can recite all offers on sales for that session & what they enatail
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Book Sales team member attentive to customer & delivering change to hands.
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Book sales team members can recite new member offers & why signing up of contact is valuable
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Book sales monies stored securely & out of sight to prevent casual theft
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Book sales desk clutter free & no personal items on display
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Lighting operational
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Pongo desk/office team member wearing correct uniform & name badge
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Pongo desk clean & tidy with no personal items on display
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Pongo desk monies stored securely to prevent casual theft
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Pongo desk - less than 3 payouts due to be paid
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Callers area/podium clean & tidy with no personal items on display
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Callers area/podium signage up to date to ensure correct announcements can be made in any silence
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Callers monitors & keypads in clean working order
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Calling team members wearing correct uniform & name badge
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Calling team members can recite offers available to buy that night in order to promote sales
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Number of team members mobile phones on display during inspection (include managers unless they're in use for company reasons)
Product displays & Signage
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Stage displays up to date & clearly marked for customers information
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All Price signs clearly displayed & correct for that session on company branded paper
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All posters/leaflets in date
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All Promotions within the next 7 days clearly advertised
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All jackpot / bonus boards displaying the correct numbers for this session
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POS throughout the hall in good working order & clean (including dusting Queue stands)
Toilets
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Toilet check list in use & up to date
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Toilet Roll stacked in every holder & soap in every dispensor
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All Toilet furniture in working order - Seats, toilet roll holders, lock & coat hooks
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Hand Dryers on & working
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Toilets clean & free from graffiti & rubbish
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Odour Free toilets
Cash/Managers Office
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Money stored safely & securely
Health & Safety
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Fire Book up to date & ready for inspection
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General
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VM & AVM on floor & visible to customers
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Weekly Audits completed by VM ready for inspection
