Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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IRD order was accurate and delivered within 45 minutes
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Announcement meets standard
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The associate followed proper delivery procedures
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The associate provides a professional greeting
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The associate presentation of the meal meets standards
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The check was presented face up in a check cover and accompanied by a JW Marriott pen
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The associate used the guest name during the interaction after entering the guest room.
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The associate was visibly engaged throughout the interaction
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The associate appeared well groomed and professional, wearing a uniform and name tag
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The associate completes a guest task with appropriate verbiage, when applicable
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Items handed to the guest were presented by the associate with 2 hands, when possible
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The associate offered further assistance to the guest
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The associate provided a professional farewell
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The tray/table removal process was executed properly
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The overall experience met guest expectations and was free of negative detractors
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F&B contents and plate presentation meet standard
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All food was visibly appealing and met guest expectations with regards to taste
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IRD meets minimum hours of operation
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IRD equipment and service items and clean and in good repair.
