Kaberry Reactive Audit

• Kaberry Job No.

• Client Order No.

• Audit Title

• Client / Site

• Engineers

• Conducted on

  Date

• Prepared by

• Location
  Address

• Site Picture

  Media

Office (Communication)

• Where you called be a kaberry operative to confirm we have recieved the order?

  Yes

  No

  N/A

• Did the operative ask relative questions regarding the job? (in order to obtain more information)

  Yes

  No

  N/A

• Did one of kaberry's schedulers call to advise an engineer was en route?

  Yes

  No

  N/A

• Did you have to contact Kaberry's helpdesk to the chase works?

  Yes

  No

• Overall how would you rate the service offered by kaberry's helpdesk?

  Poor

  Average

  Good

  Excellent

Engineer

• Did Kaberry's engineer introduce himself/herself when they arrived at site?

  Yes

  No

  N/A

• Was the engineer polite?

  Yes

  No

  N/A

• How was the engineer presented?

  Extremely Scruffy / Unpresentable

  Didnt notice

  Very Well Presented / Clean

• Did the engineer keep you updated during his visit at site?

  Yes

  No

  N/A

• Did the engineer keep the working area clean/tidy?

  Yes

  No

  N/A

• Overall how would you rate the engineer on this occasion?

  Poor

  Average

  Good

  Excellent

Works Carried Out

• Are you happy that the works have been completed in a timely manor?

  Yes

  No

  N/A

• How would you rate the quality of work carried out?

  Poor

  Average

  Good

  Excellent

• Overall are you happy with the service/work Kaberry have offered on this occasion?

  Yes

  No

  N/A

• Picture of works/working area

  Media

• Any Further Comments?

• Customer Signature

  Sign