Kaspas QA Check

• Document No.

• Site

• Franchise Partner

• Store No.

• Conducted on

  Date

• Auditor.

• Duty Manager.

• Location
  Address

• Personnel

• 18 Questions

• There is no evidence of pest activity. (If evidence is found, is it being effectively managed?)

  Yes

  No

  N/A

• Any recommendations regarding pest proofing and prevention have been implemented.

  Yes

  No

  N/A

• All structural and premises related maintenance issues which could affect a food hygiene rating score have been escalated correctly.

  Yes

  No

  N/A

• The store is cleaned to satisfactory levels that pose no immediate hygiene or food safety risks.

  Yes

  No

  N/A

• The store has hot water.

  Yes

  No

  N/A

• Suitable team member hand wash facilities available with hot water, soap and hand drying facilities at all times.

  Yes

  No

  N/A

• All deliveries are accepted within correct temperature range and recorded.

  Yes

  No

  N/A

• All ambient, chilled and frozen food being stored correctly at all times.

  Yes

  No

  N/A

• All fridge temperatures are correct.

  Yes

  No

  N/A

• Digital probe accuracy check completed weekly and working probe available.

  Yes

  No

  N/A

• Fridge/Freezer temperatures recorded twice daily.

  Yes

  No

  N/A

• Only Kaspas approved products are used in store.

  Yes

  No

  N/A

• All products correctly day dotted with evidence of stock rotation, especially Cakes, Crepe and Waffle Mix.

  Yes

  No

  N/A

• No out of date product in store and product dating is evident - all opened products MUST be dated.

  Yes

  No

  N/A

• Current Allergen Guide printed, advertised, and available upon customer request at the till point.

  Yes

  No

  N/A

• All Temperature sheets available in store.

  Yes

  No

  N/A

• Hair nets available in store and being used.

  Yes

  No

  N/A

• The store provides baby changing facilities.

  Yes

  No

  N/A

• Cleaning cloths are in good condition, clean and odour free.

  Yes

  No

  N/A

• Outside of the store, all frontage and pavements are clean.

  Yes

  No

  N/A

• Outside/Internal signage all clean, undamaged and fully working.

  Yes

  No

  N/A

• Floor and carpets are in good condition, clean and free of debris, both front and back of house.

  Yes

  No

  N/A

• Interior walls, skirting, mirrors, wall paper (glitter) are clean, unmarked and undamaged.

  Yes

  No

  N/A

• Lamp shades, Tables, Chairs, Booths, Baby Chairs, are clean and in good condition.

  Yes

  No

  N/A

• All Cake and Ice cream displays units shelves, fridges and freezers are clean inside and out, undamaged and in good repair.

  Yes

  No

  N/A

• All Fridge and Freezer ventilation currently clean, regularly vacuumed and documented.

  Yes

  No

  N/A

• Gelato Display is defrosted and cleaned weekly and corresponding paperwork is completed.

  Yes

  No

  N/A

• All cakes and ice cream displayed in an attractive way.

  Yes

  No

  N/A

• How would you rate the Ice Cream Display?

  Red

  Amber

  Green

• How would you rate the Cake Display?

  Red

  Amber

  Green

• Kaspas approved back counter equipment and back of house equipment are clean and working.

  Yes

  No

  N/A

• The correct legal and safety posters are displayed and in date.

  Yes

  No

  N/A

• Toilet facilities are fully stocked and fully functioning.

  Yes

  No

  N/A

• Toilets, ceiling, walls, floors, doors, sinks, hand-dryer and mirrors are clean and undamaged.

  Yes

  No

  N/A

• Kaspas approved music, pictures and videos being played.

  Yes

  No

  N/A

• Outside tables, chairs, awnings and barriers are clean and neatly arranged.

  Yes

  No

  N/A

• Table tops and bases are clean and free of chewing gum.

  Yes

  No

  N/A

• All doors and windows are clean, unmarked and in good repair.

  Yes

  No

  N/A

• Doormats are maintained and are as clean as possible.

  Yes

  No

  N/A

• All vents and fans are clean as and working without blockages.

  Yes

  No

  N/A

• No posters are allowed to be stuck on windows or walls unless in a correct frame or holder.

  Yes

  No

  N/A

• Uniform standards and team members’ appearance are kept to Kaspas Brand standard.

  Yes

  No

  N/A

• Team Members do not eat or drink behind the counter. Uniform is covered when on break.

  Yes

  No

  N/A

• Team Members are deployed to give efficient service.

  Yes

  No

  N/A

• All Customers are greeted in welcoming manner.

  Yes

  No

  N/A

• All customers are acknowledged within 3 seconds of walking through the door.

  Yes

  No

  N/A

• All Customers are acknowledged whilst in the queue.

  Yes

  No

  N/A

• Team Members alter their service style to treat each Customer accordingly to their needs.

  Yes

  No

  N/A

• Team Members smile and make appropriate eye contact.

  Yes

  No

  N/A

• Team Members engage with Customers at all given opportunities.

  Yes

  No

  N/A

• Is the Kaspas Brand service time of an average 10-15 minutes for the full order delivered to the table, being achieved.

  Yes

  No

  N/A

• Team Member let Customer know approximate waiting time.

  Yes

  No

  N/A

• Team Member confirm the price of the bill, confirm the amount of any change and return correct change and the receipt. (UK upon request) to the Customer.

  Yes

  No

  N/A

• Operations Excellence Manual is available and up to date.

  Yes

  No

  N/A

• All relevant training workbooks and showcases are available, up to date and with Manager sign off.

  Yes

  No

  N/A

• All take away and eat in food is presented to Kaspas Brand standard.

  Yes

  No

  N/A

• All staff do check-backs at tables asking two questions from the guests.

  Yes

  No

  N/A

Select from below.

• Is everything ok with your order?

• Have you received your complete order?

• Stock ordering from approved suppliers only.

  Yes

  No

  N/A

• Food cost is ordered within the correct percentage.

  Yes

  No

  N/A

• Stock is controlled in accordance with FIFO - First In First Out.

  Yes

  No

  N/A

• Stock is all stored correctly with cleaning products kept separate. No stock items to be stored on the floor.

  Yes

  No

  N/A

• Appropriate Labour cost and staffing is used for the relevant business conditions.

  Yes

  No

  N/A

• Managers are aware of forecasting to help their business planning with labour and stock ordering.

  Yes

  No

  N/A

• Log Book and Health & Safety Folder / reasonable alternative paperwork being used and up to date.

  Yes

  No

  N/A

• All Product Recipes and Menu Guides are on-site and available to staff.

  Yes

  No

  N/A

• All products are being made to the brand standard.

  Yes

  No

  N/A

• All drinks are served to the table first.

  Yes

  No

  N/A

• All food product goes to the table at the same time.

  Yes

  No

  N/A

• Auditor Signature

  Sign

• Duty Manager Signature

  Sign