kawabonga

• Document No.

• Date

  Date

• Reported by

• Issue Description

• Category:

  Select Email Hardware Internet/Wifi Install/Remove Software Printers/Scanners Supportability Teamsite/O365

  • Email
  • Hardware
  • Internet/Wifi
  • Install/Remove Software
  • Printers/Scanners
  • Supportability
  • Teamsite/O365

Email

• How have you tried to access your emails?

  Select Outlook in a computer Webmail (O365 Portal) Phone/Ipad

  • Outlook in a computer
  • Webmail (O365 Portal)
  • Phone/Ipad

• Can you access your email using other methods?

  Yes

  No

  N/A

• Do you know your email address and password?

  Yes

  No

  N/A

• What's your email address?

Hardware

• What is your device?

  Desktop

  Laptop

  Ipad - House

  Ipad - Coordinator

  Other

• What kind of device is it?

• What's the asset number? (CLS-XXXxx)

Internet/Wifi

• What kind of device are you trying to connect to the internet?

  Desktop

  Laptop

  Ipad - House

  Ipad - Coordinator

  Other

• Have you checked if you have credit?

  Yes

  No

  N/A

• Go to settings and check if:
  - Personal Hotspot is turned off.
  - Wifi is turned on.

• Did this solve the problem?

  Yes

  No

  N/A

• You are Welcome!

• Open Telstra app and check credit

• Do you need to recharge the credits?

  Yes

  No

  N/A

• How are you connected?

  I am using a cable

  I am using wifi

  I don't know

• Are both ends of the cables connected?

  Yes

  No

  N/A

• Are the lights flashing where the cable is connected to?

  Yes

  No

  N/A

• 

• Connect the cables then!!!!

• Is the wifi turned on? Did you click on "connect"?

  Yes

  No

  N/A

• Click on the Wifi icon and then "Connect"

• Did this solve the problem?

  Yes

  No

  N/A

• You are welcome!

Install/remove Software

• Have you got approval from your Manager?

  Yes

  No

  N/A

• Software/app info

• Please ask your manager to request it.

Printers/Scanners

• Where is the machine located?

  Select The Ability Centre - Upstairs The Ability Centre - Downstairs SSTC Shop 7 Maryborough Bachelor Pad Beach Shack Eastside Greenacres Happy Shack Man Cave West Ladies

  • The Ability Centre - Upstairs
  • The Ability Centre - Downstairs
  • SSTC
  • Shop 7
  • Maryborough
  • Bachelor Pad
  • Beach Shack
  • Eastside
  • Greenacres
  • Happy Shack
  • Man Cave
  • West Ladies

• Is the printer turned on? Can you see any lights?

  Yes

  No

  N/A

• Are the cables connected?

  Yes

  No

  N/A

• Please connect the cables and turn the machine on!!

• Well, turn it on then!!!

• Did this solve the problem?

  Yes

  No

  N/A

• Have you tried turn it off and on again?

  Yes

  No

  N/A

• Please turn it off, unplug it from the power, wait for 1 minute then turn it back on.

• Did this solve the problem?

  Yes

  No

  N/A

Supportability

• Have you checked the manual for help?

  Yes

  No

  N/A

• Please check the manual before preceding.

• Do you know your username and password?

  Yes

  No

  N/A

• How are you trying to access supportability?

  Desktop

  Laptop

  Ipad - House

  Ipad - Coordinator

  Other

• Have you tried rebooting the iPad?

  Yes

  No

  N/A

• Please, hold Power and Home Buttons until you can see the Apple logo.

Teamsite/O365

• Do you know your username and password?

  Yes

  No

  N/A

• Your username is your email address.

• What is your Username?

• Category type:

  Login to Teamsite

  Login to One Drive

  Upload a Document

  Library Sync

• - Open a web browser (Internet Explorer, Google Chrome or Safari)
  - Go to communitylifesyle.sharepoint.com

• Did this solve the problem?

  Yes

  No

  N/A

• - Open a web browser (Internet Explorer, Google Chrome or Safari)
  - Go to portal.office.com
  - login to the portal using your email address and password
  - click on "OneDrive"

• Did this solve the problem?

  Yes

  No

  N/A