KEDAI EMAS TIAN SI

• Location
  Address

• Name Of Auditor

• Auditor Contact Number

• Date Of Audit

  Date

• Store Audit

  Austin

  Midvalley

  Giant Pletong

  Sri Alam

  Others

• Supervisor On Duty

• Number Of Staff On Duty

OVERVIEW

• External displays up to date?(TV,Signage,Poster,Banner)

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• TV Display latest and updated gold price and current promotional mechanism

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Staff grooming, uniform and professionalism

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Product Display (VMD) appropriately organized by Best sellers/Family

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Products on display inside the Showcse up to date and damage free?

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

SERVICE

• Hoss/Hostess at the Enrance Visible to Greet and Welcome Customer?

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Customers are welcoming and greeted in a warm and friendly manner. Basic Requirement. Hii. Welcome to Tiansi. How can I help you?

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• The team members making customer service their main priority

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Staff are not using personal mobile phone during work time except those related to work matter

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Selling tools avaiable to all staff (Pen, paper, calculator, tray, mirror)

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Staff aware of current promotion and gold price

  Yes

  No

  N/A

• Phone answering follow company standard

  Yes

  No

  N/A

• Staff are using tray to serve the item

  Yes

  No

  N/A

• Staff Serving not more than 3 item at one time

  Yes

  No

  N/A

• Staff Not Leave customer unattended

  Yes

  No

  N/A

• Mineral water available and serve to customer

  Yes

  No

  N/A

SAFETY AND SECURITY

• Fire Extinguishers in place, clearly marked for type of fire, and not expired and easy to access

  Yes

  No

  N/A

• Staff Aware of Panic Button Location

  Yes

  No

  N/A

• Bag and Body Check procedure been carry out

  Yes

  No

  N/A

• CCTV display show all the camera

  Yes

  No

  N/A

• Panic Button Testing<br><br>To call Leo before testing and record the time of response. Responded time within 20 second)

  Responded within 20 second

  Responded After 20 second

  Not Reponded

SELLING FLOOR

• Selling floor comfortness and cleanliness

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Selling Floor Lighting condition

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Showcase Lighting condition

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Air-conditioning temperature

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Ceiling and walls are free of dirt, dust & cobwebs

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Cashier counter arrangement and cleanliness

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Boxes and packaging arrangment

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• All type of packaging and boxes available

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

BACK OF THE HOUSE

• Cleanliness of the back office

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Staff information board organize and update

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Saferoom cleanliness and arrangement

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Craftman area cleanliness and arrangement

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Staff Restroom Cleanliness

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Back office lighting

  Select Excellence Good Satisfactory Poor Not Acceptable N/A

  • Excellence
  • Good
  • Satisfactory
  • Poor
  • Not Acceptable
  • N/A

• Safe Room closed at all the time

  Compliant

  Non-Compliant

  N/A

• Back Door secure and locked at all the time

  Compliant

  Non-Compliant

  N/A

STOCK

• Daily stock count completed and tallied

  Compliant

  Non-Compliant

  N/A

• Weighing 20 item randomly. (Accepted variance +-0.02 gram)

  Compliant

  Non-Compliant

  N/A

• No Item Reserve and keeping without deposit taken

  Compliant

  Non-Compliant

  N/A

• All item display and no access stock keeping in safe

  Compliant

  Non-Compliant

  N/A

• Old Gold Purchase back tally with system record

  Compliant

  Non-Compliant

  N/A

• Customer I/D collected(Photocopy) for all purchase back transaction

  Compliant

  Non-Compliant

  N/A

• Staff and customer signature are visible on Purchase Back agreement

  Compliant

  Non-Compliant

  N/A

• Accesories and spare part tally with system record

  Compliant

  Non-Compliant

  N/A

FINANCE

• Cash Float amount in store followed company policy. Access amount to bank in

  Compliant

  Non-Compliant

  N/A

• Physical cash count of floats balance with the electronic and manual float registers are tally

  Compliant

  Non-Compliant

  N/A

• Cash Transaction Log updated and tallied

  Compliant

  Non-Compliant

  N/A