Title Page
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Location
AUDIT INFORMATION
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Name Of Auditor
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Auditor Contact Number
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Date Of Audit
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Store Audit
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Supervisor On Duty
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Number Of Staff On Duty
OVERVIEW
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External displays up to date?(TV,Signage,Poster,Banner)
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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TV Display latest and updated gold price and current promotional mechanism
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Staff grooming, uniform and professionalism
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Product Display (VMD) appropriately organized by Best sellers/Family
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Products on display inside the Showcse up to date and damage free?
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
SERVICE
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Hoss/Hostess at the Enrance Visible to Greet and Welcome Customer?
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Customers are welcoming and greeted in a warm and friendly manner. Basic Requirement. Hii. Welcome to Tiansi. How can I help you?
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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The team members making customer service their main priority
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Staff are not using personal mobile phone during work time except those related to work matter
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Selling tools avaiable to all staff (Pen, paper, calculator, tray, mirror)
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Staff aware of current promotion and gold price
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Phone answering follow company standard
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Staff are using tray to serve the item
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Staff Serving not more than 3 item at one time
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Staff Not Leave customer unattended
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Mineral water available and serve to customer
SAFETY AND SECURITY
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Fire Extinguishers in place, clearly marked for type of fire, and not expired and easy to access
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Staff Aware of Panic Button Location
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Bag and Body Check procedure been carry out
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CCTV display show all the camera
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Panic Button Testing<br><br>To call Leo before testing and record the time of response. Responded time within 20 second)
SELLING FLOOR
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Selling floor comfortness and cleanliness
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Selling Floor Lighting condition
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Showcase Lighting condition
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Air-conditioning temperature
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Ceiling and walls are free of dirt, dust & cobwebs
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Cashier counter arrangement and cleanliness
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Boxes and packaging arrangment
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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All type of packaging and boxes available
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
BACK OF THE HOUSE
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Cleanliness of the back office
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Staff information board organize and update
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Saferoom cleanliness and arrangement
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Craftman area cleanliness and arrangement
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Staff Restroom Cleanliness
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Back office lighting
- Excellence
- Good
- Satisfactory
- Poor
- Not Acceptable
- N/A
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Safe Room closed at all the time
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Back Door secure and locked at all the time
STOCK
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Daily stock count completed and tallied
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Weighing 20 item randomly. (Accepted variance +-0.02 gram)
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No Item Reserve and keeping without deposit taken
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All item display and no access stock keeping in safe
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Old Gold Purchase back tally with system record
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Customer I/D collected(Photocopy) for all purchase back transaction
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Staff and customer signature are visible on Purchase Back agreement
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Accesories and spare part tally with system record
FINANCE
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Cash Float amount in store followed company policy. Access amount to bank in
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Physical cash count of floats balance with the electronic and manual float registers are tally
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Cash Transaction Log updated and tallied