Title Page

  • Location

AUDIT INFORMATION

  • Name Of Auditor

  • Auditor Contact Number

  • Date Of Audit

  • Store Audit

  • Supervisor On Duty

  • Number Of Staff On Duty

OVERVIEW

  • External displays up to date?(TV,Signage,Poster,Banner)

  • TV Display latest and updated gold price and current promotional mechanism

  • Staff grooming, uniform and professionalism

  • Product Display (VMD) appropriately organized by Best sellers/Family

  • Products on display inside the Showcse up to date and damage free?

SERVICE

  • Hoss/Hostess at the Enrance Visible to Greet and Welcome Customer?

  • Customers are welcoming and greeted in a warm and friendly manner. Basic Requirement. Hii. Welcome to Tiansi. How can I help you?

  • The team members making customer service their main priority

  • Staff are not using personal mobile phone during work time except those related to work matter

  • Selling tools avaiable to all staff (Pen, paper, calculator, tray, mirror)

  • Staff aware of current promotion and gold price

  • Phone answering follow company standard

  • Staff are using tray to serve the item

  • Staff Serving not more than 3 item at one time

  • Staff Not Leave customer unattended

  • Mineral water available and serve to customer

SAFETY AND SECURITY

  • Fire Extinguishers in place, clearly marked for type of fire, and not expired and easy to access

  • Staff Aware of Panic Button Location

  • Bag and Body Check procedure been carry out

  • CCTV display show all the camera

  • Panic Button Testing<br><br>To call Leo before testing and record the time of response. Responded time within 20 second)

SELLING FLOOR

  • Selling floor comfortness and cleanliness

  • Selling Floor Lighting condition

  • Showcase Lighting condition

  • Air-conditioning temperature

  • Ceiling and walls are free of dirt, dust & cobwebs

  • Cashier counter arrangement and cleanliness

  • Boxes and packaging arrangment

  • All type of packaging and boxes available

BACK OF THE HOUSE

  • Cleanliness of the back office

  • Staff information board organize and update

  • Saferoom cleanliness and arrangement

  • Craftman area cleanliness and arrangement

  • Staff Restroom Cleanliness

  • Back office lighting

  • Safe Room closed at all the time

  • Back Door secure and locked at all the time

STOCK

  • Daily stock count completed and tallied

  • Weighing 20 item randomly. (Accepted variance +-0.02 gram)

  • No Item Reserve and keeping without deposit taken

  • All item display and no access stock keeping in safe

  • Old Gold Purchase back tally with system record

  • Customer I/D collected(Photocopy) for all purchase back transaction

  • Staff and customer signature are visible on Purchase Back agreement

  • Accesories and spare part tally with system record

FINANCE

  • Cash Float amount in store followed company policy. Access amount to bank in

  • Physical cash count of floats balance with the electronic and manual float registers are tally

  • Cash Transaction Log updated and tallied

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.