KF/STS Centre Visit Report

Are current promotional offers presented well from the roadside and carpark?

Is the carpark swept, clean and weed free?

Is the meeting and greeting taking place in the carpark?

Are all external windows clean and have tyre displays where applicable?

Is all external signage clean and all lights working?

Is the current POS correct including Tyre Stand and is the television in working order and displaying an appropriate channel?

Is the reception clutter free and clean with up to date reading material?

Is customer engagement taking place? I.e. Job cards, open questions, friendly atmosphere, enthusiastic telephone technique and telephone log being used to measure conversion success?

Is the coffee machine stocked and clean?

Are the reception toilets clean and stocked with consumables I.e. Soap, hand towels?

Are the staff dressed as KFW I.e. Clean and tidy (no jewellery) and wearing relevant PPE?

Is the workshop clean, clutter free and organised (floor and walls) with no Heath and safety risks? Is the floor area fresh in appearance?

Are the tyres in the racking, with labels straight and upright, also not stacked on the floor? Is there a rack that showcases our partner brands?

Are the Tyre machines & Balancers clean and well stocked.

Is all the equipment clean and in working order I.e. Coolant exchanger, KTS, Air Con, Brake fluid tester, battery tester and all measuring tools.

Are quality QC taking place I.e. torque settings, hubs wire brushed, service safety checks? Is the relevant paperwork fully completed? Is the job to company standard.

Fleet casings - chalked up and present in the correct area? (Check 5 at random)

Heath and Safety monthly self check list completed and signed off?

Access centre email. Are they being read, understood and auctioned?

Is the notice board uncluttered and clearly displays current/relevant information? Is there evidence of daily briefings taking place within the team? Ask individuals for feedback.

Are all store areas back of house clean, tidy, labelled and organised? I.e. Stock room, oil tank, Tyre stillages, consumables and old POS.

Complete a unit count on tyres. Does it match up with recent centre count?

Is the RTS/scrap area set up, labelled and cleared on a daily basis? Check CARS for RTS outstanding.

Are all calibrated tools in working order and with current calibration certificates?

Retrieve the last audit from binder 12. Has the last action plan been fully completed? Check through Job Card, VIR, brake and service report folders. Proactively highlight areas of improvement.

Is there evidence of VV, MOT reminders and Government.com being used? Ask staff to show you how it works.

Is there evidence of "We Care"? Headlamp clean, gloves with spare etc? Does the team fully understand what "We Care" is? Ask individuals

Do we demonstrate we care within our team? I.e. rota visible, holiday planner, ICT deficits, online deficits cleared.

Is there evidence that the exit/close customer interview is taking place? I.e. Invoice explained, what they thought of the service, future bookings etc.... Is there evidence that each sale is finished by giving a business card?

Is the apprentice progressing well in their training programme? Does the apprentice feel supported by his manager and team?

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