Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Add location
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Has the chalkboard been completed with relevant information?
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Are all colleagues present fully aware of what today's offers/promotions are?
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Are all colleagues aware of the WOE steps?
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Are all colleagues aware of what the kick on part of the mystery shopper report is?
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Are all colleagues aware of how the kick on part is graded?
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Have you witnessed any customers being offered a promotion/demo mode during your visit?
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Has the manager documented any coaching or training with the shop team regarding the kick on offer?
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Are all colleagues aware of the latest mystery shopper report and what needs to be improved?
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Have you witnessed the shop colleagues offering a free drink?
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Are all colleagues present aware of how the KAS is graded?
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Shop colleagues hosting on entry?
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Are all colleagues aware of how the GFS is graded?
