Information
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Store #:
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Store Name
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Date and Time:
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Manager On Duty:
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Prepared by:
SERVICE & QUALITY
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Reply Time for today:
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Carhop Tray Time for today:
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Average Time for today:
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On Time % for today:
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PERFORMANCE MONITOR: Take picture of performance monitor.
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SENSE OF URGENCY - Is every employee working quickly and with a sense of urgency? Does getting orders prepared and out to the customer take priority over other duties? Is the crew working as a team? Is there constant attention to ticket times and critically late tickets?
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COOK AWARENESS - Are cooks dropping what takes longest to cook first and is there a kitchen QB taking care of business?
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FOOD HOLDING - Are warming drawers being utilized correctly? Only limited items being held?
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RUSH PREP - Is the store stocked and ready to go for the next rush? Was the shift change smooth? Did the managers communicate with each other during the shift change? Is the PIP being used or some form of quality/quantity control of how much food is being prepared and held?
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COMMUNICATION - Is there constant communication between the managers on duty and the crew members? Is direction being given and people moving with a purpose?
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EXPEDITER - Is the expediter verbally checking all modified/special orders with BOH?
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PRODUCT APPEARANCE - Are products wrapped, labeled, bagged and folded correctly with receipt on bag or cup?
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CLEAN AS YOU GO - Do crew members demonstrate a clean as you go mentality? If a piece of trash falls to the ground or if a spill is created, do crew members alert each other to take care of it or fix the problem themselves?
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SERVICE GOALS - Are the service time goals (Reply, AV time, On Time, ) posted, and is the crew aware of them? Is the crew aware of recent Mystery Shop, Balanced Scorecard, Green Team scores? Is management using these to motivate the crew?
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DOUBLE CLOCKING - Are orders being bumped off early? Are orders being forced off in the FOH?
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DOUBLE SCANNING - Are Carhops double scanning? Are carhops taking more than 1 order on a tray?
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Photos of any areas that need attention:
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Service & Quality Notes:
EXTERIOR
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LED MARQUEE BOARD - Are both sides working correctly with no black squares or lines? Is the primary promotion posted or in rotation?
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LOT - Is the lot and sidewalk area free of excessive grease, oil, litter, gum, clutter, etc? Are their black trails coming out of any of the doors? Is the concrete in good condition? Does the lot striping look good?
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POWERWASH - Is the lot being regularly power-washed? Is the Easiwash Machine in good repair and does the gun work properly?
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LANDSCAPE - Is the lawn mowed & trimmed? Is the lawn and landscaping free of weeds, trash and debris? Is the irrigation system operable? Do the flower pots have something eye appealing in them? Are there any visibly dead plants or trees that need attention?
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EXTERIOR LIGHTING - Are all menu board and showcase lights working? Are all canopy, building lights, lot pole lights, and patio lights working and in good condition? Check all lights.
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PATIO - Is the patio area clean & organized? Is all furniture in good repair?
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WINDOWS - Are all windows clean (including doors)? Is there any clutter on the inside window ledges? Do we have too many clings in the windows? (No more than 50% of windows covered by clings)
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PAINT - Is the paint in good condition on the building, stalls, patio, and doors?
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Is Sonic Radio working, sound clear and volume appropriate?
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TRASH CANS - Are all trash can in good shape and look eye appealing? Are the trash cans lined, and not over-flowing?
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STALL MENU HOUSINGS - Is the menu (check ALL) clean, no sticker residue, in good repair? Have all "Red Button Sanitized" stickers been removed? No hand written notes on menus? Do we have a hiring sticker on the bottom of the menu? Do we have broken plexiglass or heavily damaged housings? Are all PAYS units working properly? Do all menu board speakers work properly and convey the proper volume for the customer to hear?
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ON-LOT POP MATERIAL - Is all POP material current? Do we have old pole signs, old streamers or flags, broke brackets or holders?
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DAMAGE - Do we have any canopy damage to the canopies or other structures?
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CANOPY DRAINS - Are any water drains from canopy clogged with leaves or debris?
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CLEARANCE SIGNS - Are canopy clearance signs visible on all canopies?
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RESTROOMS - Is the interior clean? Is the sink, toilet, hand dryer/paper towel dispenser in good working order? Is there a hand washing sign posted? Is the trash can clean, lined, and have a lid?
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DRIVE THRU - Is the Drive Thru in good working order with plexiglass in good shape? If the store has a confirmation board, is it displaying correct messages and confirming the guests orders? Is the area clean, free of trash, with landscaping in good shape?
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ROOF LADDER - Is the ladder locked?
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DUMPSTER AREA - Is the dumpster area clean? Are the gates being kept closed? Do we have old equipment that needs discarded? Is there excess grease in the area?
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STORAGE SHED - Is the storage shed clean, organized, and properly stocked? Product kept off of floor? Do we have old equipment that needs to be discarded?
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Photos of any areas that need attention:
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Exterior Appearance Notes:
INTERIOR EQUIPMENT & BUILDING
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FLOORS - Are the floors clean and in good condition? Are the baseboard being cleaned routinely? Are the floor drains debris free and routinely cleaned?
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DOORS - Are the interior doors, including glass doors, being wiped down and are smudge free? Are the back exit and restroom doors clean and free of marks? Are all doors closing properly? Any negative draft pulling doors in?
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WALLS AND CEILINGS - Have the walls been properly cleaned, and free from any product stains? Is the ceiling and vents also being routinely cleaned and free from dust? Are the vents free of rust? Do we have any holes in the walls?
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FRONT OF HOUSE PICTURE
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ICE CREAM MACHINE - Is the machine fully operational? Is the Ice Cream Station clean and being constantly wiped down? Is the shake machine spindle and mixing spindles constantly being sanitized after each use? Is the Ice Cream machine being properly broken down and clean on a regular basis? Is the Ice Cream Station fully stocked? Is the Overrun correct?
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ICE MACHINES - Are all Ice Machines working normally? Is the bin free of rust and mold and in good condition?
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NUMBER OF ICE HEADS:
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SLUSH MACHINE -Are the machines fully operational? Is the syrup rack in good shape? Is the machine cleaned of any spills?
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NUMBER OF SLUSH MACHINES:
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FOUNTAIN AND SLUSH - Is the Fountain and Slush Station clean and free of spilled syrups? Are crew members constantly cleaning any drips or spills? Is the Brixing correct?
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SMALL PARTS: Do we have small parts available for the Coke Machine, Bubbler, Tea Urns, Slush Machines, Ice Cream Machine?
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BACK OF HOUSE PICTURE:
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FRYER AND GRILL - Are the machines fully operational? Is the fryer and grill being properly cleaned, and free of excess grease build up? Is the oil quality good and not too dark? Is the oil properly being rotated? Is the equipment in good repair and working properly?
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VENT HOODS - Have the hoods been cleaned recently? Are the filters in place and cleaned regularly?
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FIRE SAFETY - Are there at least 2 fire extinguishers in the building, 1 silver (K) and 1 red (ABC)? Are all extinguishers full, sealed, permitted, and ready for an emergency?
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HOT DOG STATION - Are the roller and warming drawer fully operational? Is the Hot Dog Station clean, and free of any spills or debris? Is the equipment (corral, steamers, warmer) in good repair and being properly cleaned? Is the station stocked and ready for rush?
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STEAMERS - Do we have at least 2 operational steamers? Have they been decalsified recently?
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NUMBER OF STEAMERS:
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DRESSER STATION - Is the Dresser Station being properly maintained, clean, and free of excess debris? Is the surrounding free clean? Is the dresser refrigerator properly working and have a thermometer present?
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STORAGE AREA PICTURE:
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ORGANIZATION - Is the store organized, with product properly stored on shelves?
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WALK IN FREEZER / COOLER PICTURES:
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WALK IN COOLER/FREEZER - Are the doors closing properly? Do both walk ins have grip rock mats? Is there any condensation or frozen water inside? Are the gaskets in good shape?
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OUT OF ORDER EQUIPMENT - Do we have any equipment that is not working or needs repaired?
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FILTERS - Check Bubbler, Coffee Machine, Water, Return Air, HVAC Filters to make sure they are clean and are being replaced regularly?
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HME HEADSETS - Are all HME headsets in good shape? Do we have a sufficient amount of headsets?
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NUMBER OF WORKING HME HEADSETS:
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Photos of any areas that need attention:
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Equipment and Building Notes:
SYSTEMS AND PROCEDURES
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Manager Book - Are the managers properly filling out the manager log, voids?
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CASH MANAGEMENT - Is the cash short/long ok? Are two deposits being made per day? Are carhops making frequent cash drops? Only one deposit in the safe at a time?
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SECURITY - Does each member of Management have their own password for Cash management, Micros, System8 if approved? Are management Micros cards secured and not accessible by other team members?
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OPENING MONEY - How much opening money does the store have?
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OPENING MONEY - Is the opening money correct for what the store should have?
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SAFE - Is the store safe fully operational? Both top and bottom are accessible and being utilized correctly? Is money being stored in the safe throughout the day with the door locked?
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CAMERA SYSTEM - Is the DVR fully operational? Are all cameras working and covering the best areas? Take picture of DVR Screen.
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MANAGEMENT & CREW APPEARANCE - Uniforms/Grooming - clean and neat, any facial hair must be neatly trimmed. Does management and carhops have on name tags, are all employees FSA compliant, is everyone following the guidelines set forth in the employees hand book? No off duty employees should be hanging out at any time.
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DESK, SURROUNDING AREA - Is this area clean, neat, and organized? Does the GM have an organized and effective routine for taking care of administrative duties? Are all proper business licenses and permits posted and up to date?
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PHONE - Is the store phone working?
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SCHEDULE - Review the schedule. Is management following the scheduling requirements, seeing a mixture of all day parts? Is the schedule staffed properly for servicing the customer, keeping the store clean, and in a productive manner?
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MANAGEMENT - Is management effectively directing the crew and actively running the store? Are employee breaks being used properly and not at the demise of the business? Are multiple people taking smoke/meal breaks at a time, leaving the business vulnerable? Is the manager on duty taking care of any customers needs?
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SAFETY - Are the general safety and security procedures being followed? (Ex. the store has a 1st aid kit properly stocked and a blood borne pathogen kit on hand, the crew is wearing slip resistant shoes, back and side doors are locked, cutting gloves on hand, no fewer than 2 people in the store at anytime, etc)
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EMPLOYEE DISCOUNTS - Is a manager ringing up employee orders and is it being done correctly with the correct discounts? Is there a receipt accompanying the item(s) purchased?
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WEEKLY PAPERWORK - Is the weekly paperwork being properly organized and filed? Is everything required by the office being turned in on time? Do BEK invoices show markings that deliveries are being checked in?
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Photos of any areas that need attention:
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Systems & Procedure Notes:
