Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Monitoring, measurement, analysis and evaluation
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1. Show me how you determine what needs to be monitored and measured?
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2. What methods have been employed for the monitoring, measurement, analysis and evaluation needed to ensure valid results?
Customer Satisfaction
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1. How does the organisation monitor and review customer feedback?
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2. How do you obtain information relating to customer views and opinions of your products and services?
Analysis and Evaluation
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1. Show me how you analyse and evaluate data and information arising from monitoring, measurement, and other sources.
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2. Show me where the results of analysis and evaluation are used to provide inputs to management review
Internal audit
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1.Has the organization established an internal audit programme to cover all requirements of the standards?
Management review
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1. Are Management review meetings carried out at planned intervals with appropriate Inputs, analysis, and outputs including effective execution of planned actions?
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2. What kinds of information are reviewed in management reviews? These must include: • Actions status of previous reviews • Changes to internal/external issues relevant to the QMS • Issues that affect strategy • KPIs for non-conformities and corrective actions • Monitor and measurement of results • Audit results • Customer satisfaction • Issues concerning external providers • Issues concerning other relevant parties • Adequacy of resources and effectiveness of QMS • Process performance • Conformity of products and services • Actions taken to address risks and opportunities and their effectiveness • New potential opportunities for continual improvement
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3. Show me what documented information you have as evidence of management reviews.
