1. Security

1. Security

  • If "No" is selected, please briefly explain why this is the case.

1. Security Officer Performance

  • 1.1a. Are the AI's on site?

  • 1.1b. Are the AI's in date?

  • 1.1c. Are the AI's adequate?

  • 1.1d. Are the AI's signed by client and OM or a supporting letter in contract file?

  • 1.2. Is an accurate log of key distribution and receipt maintained?

  • 1.3. Is correct stock of all business centre stationery and consumables maintained?

  • 1.4. Are all meeting rooms set up and equipment checked for operation prior to meeting commencement?

  • 1.5. Are all buildings locked and unlocked within the agreed timeframe?

  • 1.6. Are high standards of housekeeping maintained at all times - guard base clean and organised?

  • 1.7. Are all patrols carried out in line with AI's?

  • 1.8. Has the assignment been free from accidents as a result of complying with safe systems of work?

  • 1.9. Is access controlled in line with policy - no unauthorised access?

  • 1.10. Is everyone who is not wearing an access card challenged by security in line with policy?

2. Security Officer Training

  • 2.1. Are site specific training records on site, up to date and signed off?

  • 2.2. Are team toolbox talks delivered and signed off once a month by client and Mitie Ops Manager?

  • 2.3. Are all team employees suitable and adequately trained for the role?

  • 2.4. Have annual appraisals been undertaken?

3. Mitie Management and Support

  • 3.1a. Are all WPRA documents on site?

  • 3.1b. Are all WPRA documents up to date?

  • 3.1c. Do all WPRA documents comprehensively cover all duties?

  • 3.1d. Are all WPRA documents signed off by the local manager?

  • 3.2. Is there the correct number of support officers in the establishment?

  • 3.3. Is the establishment document reviewed and agreed at each monthly Ops meeting?

  • 3.4. Are all shifts reliably covered by trained personnel?

  • 3.5. Is the Daily Occurrence Book checked and signed on each management visit?

  • 3.6. Are all actions from previous meeting closed or progressed acceptably?

  • 3.7. Are all officers deployed with the correct access cards (SIA and Vodafone pass)?

  • 3.8. Has the monthly management visit taken place?

  • 3.9. Are work-related parcels received into site, being tracked and signed for upon delivery/collection?

  • 3.10. Are the officer workplace facilities adequate?

  • 3.11. Are officers' welfare concerns addressed?

  • 3.12. Is correct PPE available, suitable and in good repair?

4. Measurement

  • 4.1. Is CCTV monitoring equipment in working order and are any issues reported to the helpdesk?

  • 4.2. Is all other equipment in working order (intercoms, patrol monitoring equipment)?

  • 4.3. Are all lost/missing visitor passes reported on a daily basis to either PSCC or Bell House?

  • 4.4. Officer appearance - are all security staff wearing the appropriate uniform including name badge?

  • 4.5. Are all lost property items logged, stored on site and regularly reviewed by MTSM/IFM?

  • 4.6. Are incidents reported in a timely manner to correct people on correct form?

  • 4.7. Have all complaints been logged with the helpdesk?

  • 4.8. Have all actions from previous meetings been completed in good time?

5. Business Support

  • Are business support duties part of the contract at this site?

  • 5.1. Has the night check list been completed?

  • 5.2. Are post items logged, signed for and delivery attempted?

  • 5.3. Are goods kept in good order and secure?

6. Security QHSE

  • 6.1. Is access to external equipment controlled where appropriate e.g., condenser/AHU units?

  • 6.2. Is there a signing-in process for visitors and contractors?

  • 6.3. Are there site specific emergency arrangements in place and are the security guards aware of them?

  • 6.4. Is the emergency grab box/bag complete and working?

2. Business Support

2. Business Support

  • Are business support duties part of the

  • 2.1. Who is currently tasked with undertaking Business Support activities on site?

  • If "No" is selected, please briefly explain why this is the case.

  • 2.3. AVVC - is it present, correct and in good working order?

  • 2.2. Has the night check list been completed (business centres replenished and meeting rooms checked)?

  • 2.4. Are meeting rooms maintained to the correct standard (i.e. are pens stored in magnetic holders on whiteboard, chairs organised, VC organised/free of rubbish/working, clocks displaying the correct time)?

  • 2.5. Are business centres stocked and tidy?

  • 2.6. Are post/courier items logged, signed for and delivered?

  • 2.7. Are goods kept in good order?

3. Customer Journey

3. Customer Journey

3.1. General

  • 3.1a. What front of house roles are there on site?

  • Please use the following scoring guidelines:
    4 - High standard
    3 - Meets SLA standard
    2 - Below Standard
    1 - Unacceptable
    N/A - Not applicable

  • If a low score is awarded, or "No" is selected, please briefly explain why this is the case.

  • 3.1b. Are all FOH 1Team members dressed correctly? (Name badge, Security ID, clean uniform)

  • 3.1c. Are standard visitor processes in place?

  • 3.1d. Are access passes and the correct lanyards available for guests?

  • 3.1e. Are access passes used correctly?

  • 3.1f. Are fire escapes clear and free of obstructions?

  • 3.1g. Have any behavioural issues been highlighted upon completing floor walks?

  • 3.1h. Are the notice board and H&S notice board up-to-date? Put in H&S section at the end

  • 3.1g. Are meeting rooms presentable with the required furniture in place? Remove as in security section

3.2. Car Parking

  • 3.2a. Car park signage and maps: are they clean, visible & on-brand?

  • 3.2b. Are car park barriers manned at the defined times?

  • 3.2c. Is the car park presentable and free from trip hazards?

3.3. Check-in experience

  • 3.3a. External Signage / Cladding: Is it clean & in a good state of repair?

  • 3.3b. Is the reception desk clean, presentable and free from clutter?

  • 3.3c. How would you rate your waiting time at reception?

  • 3.3d. How would you rate your greeting from Reception/FOH staff?

  • 3.3e. Are customer-facing areas in good order?

  • 3.3f. Are visitors checked-out correctly (passes returned, etc)?

4. Cleaning

4. Cleaning

  • 4.1What type of cleaning service is provided?

  • Please use the following scoring guidelines:
    4 - High standard
    3 - Meets SLA standard
    2 - Below standard
    1 - Unacceptable
    N/A - Not applicable

  • If a poor score is awarded, please briefly explain why.

4.1. Cleaning services performance

  • 4.1a. Telephones & monitors

  • 4.1b. Waste bins

  • 4.1c. Dusting & wiping

  • 4.1d. Sills & ledges

  • 4.1e. Mirrors/Pictures/Fixtures

  • 4.1f. Doors & Walls

  • 4.1g. Chairs/Furniture

  • 4.1h. Carpets & Hard Floors

  • 4.1i. Cleaner's store

4.2. Washrooms and kitchenettes

  • 4.2a. Consumables

  • 4.2b. Toilets & WCs

  • 4.2c. Urinals

  • 4.2d. Basins

  • 4.2e. Showers

  • 4.2f. Mirrors & fixtures

4.3. Site management

  • 4.3a. Does the site receive a monthly management visit?

  • Please briefly explain why "No" has been selected.

  • 4.3b. Are all staff security cleared for restricted areas (or have applications pending)?

  • Please briefly explain why "No" has been selected.

  • 4.3c. Have housekeepers received monthly TBTs and training?

  • Please briefly explain why "No" has been selected.

  • 4.3d. Are all RAs signed off and in date?

  • Please briefly explain why "No" has been selected.

  • 4.3e. Is the 1-team uniform worn by all members of cleaning staff?

  • Please briefly explain why "No" has been selected.

  • 4.3f. Is all equipment PAT tested and in date?

  • Please briefly explain why "No" has been selected.

  • 4.3g. Are all cleaning cloths available and in good condition?

  • Please briefly explain why "No" has been selected.

  • 4.3h. Have PHS delivered all materials and collected sanitary bins to schedule?

  • Please briefly explain why "No" has been selected.

4.4 Cleaning QHSE

  • 4.4a. Is the Cleaning Site Pack available, complete, up-to-date and using the current version of the Mitie forms?
    (This question needs to be completed quarterly - if not required this time, please select "N/A")

  • Please briefly explain why "No" has been selected.

  • 4.4b. Are all COSHH substances suitably stored and bunded where appropriate?

  • Please briefly explain why "No" has been selected.

  • 4.4c. Are the COSHH assessments on site for all substances and is the assessment within the review date?

  • Please briefly explain why "No" has been selected.

5. General

5.1. Waste

  • This category needs to be completed quarterly - if not required this time, please select "N/A" for all

  • 5.1a. Are appropriate bins available to segregate general and recyclable waste and are they correctly labelled?

  • Please briefly explain why "No" has been selected.

  • 5.1b. Are waste storage areas tidy, with waste in appropriate bins and kept secure?

  • Please briefly explain why "No" has been selected.

  • 5.1c. Is hazardous waste appropriately stored and a waste consignment notice completed in full for last collection?

  • Please briefly explain why "No" has been selected.

  • 5.1d. Are all waste collections made according to the schedule?

  • Please briefly explain why "No" has been selected.

5.2. Pest Control

  • This category needs to be completed quarterly - if not required this time, please select "N/A" for all

  • 5.2a. Is there adequate pest control throughout the premises (pest control schedule and SLA in place for site)?

  • Please briefly explain why "No" has been selected.

  • 5.2b. Is the Pest Log Book available, complete, up-to-date and using the current version of the Mitie forms?
    (This question needs to be completed quarterly - if not required this time, please select "N/A")

  • Please briefly explain why "No" has been selected.

6. IFM H&S

6. IFM H&S

  • If "No" is selected, please briefly explain why this is the case.

6.1. H&S

  • 6.1a. Is the H&S notice board complete?

  • 6.1b. Are the list of fire marshals and first aides relevant, i.e., are they still on site?

  • 6.1c. On what date did the last fire evacuation take place?

  • 6.1d. On what date is the next fire evacuation due?

6.2. Fire Log Book Review

  • 6.2a. Are the contents and responsible persons completed and up to date?

  • 6.b. Are all inventory and location sections completed by either MFS, MTFM or IFM?

  • 6.2c. Are the weekly bell tests and checks being completed and documented in relevant sections?

  • 6.2d. Is all relevant annual maintenance complete and being recorded correctly?

  • 6.2e. Is FRA in date?

  • 6.2f. Are FRA actions being progressed?

7. Comments

7. Comments

  • Please add any comments that you have here.

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.