KPI Building Inspection Audit - duplicate

• KPI Building Inspection Audit

• Client/Site

  Select HQ Baird HQ Babbage HQ Bell HQ Clarke HQ Faraday HQ Hopper HQ Vodafone HQ Clarke Offsite and Gym Apollo House Emerald House Horizon West Hayes RMC Basingstoke MTX & DC Bracknell - Waterside House Bracknell - Thames House Bracknell - Brook House London - Dock Street London - Liberty House London - Smale House London - Chart Street London - Park Royal 5, 6 & 7 London - Park Royal 8 & 9 London - Brentford London - Anchorage House London - Paddington Borehamwood Acton MTX Kings Cross MTX Croydon MTX Dartford MTX Esher MTX Bristol St Thomas Street Swindon Whitehill Watford DC Watford A, B, E Cardiff MTX Bristol MTX Crawley MTX Oxford MTX Southampton MTX Milton Keynes MTX Birmingham - Colmore Plaza Birmingham - Holliday Street Birmingham - Small Heath Birmingham - Monkspath Birmingham - Gravelly Industrial Park Belfast -Dundonald Belfast Warehouse (vac) Stoke Contact Centre Newark Leicester MTX Gloucester MTX Gravelly Hill MTX Huntingdon MTX Stafford MTX Wednesbury TCX Manchester - Atlas House Leeds - Gotts Road Leeds - Kirkstall Leeds - Melbourne Street Glasgow - Berkeley Square Livingston - 1 Hunter Road Kearsley - Sunset Business Park Warrington - Kingsland Grange Warrington - Dawson House Edinburgh MTX Carlisle MTX Newcastle MTX Rotherham MTX Oldham MTX Leyland MTX Glasgow MTX Leeds TCX Warrington TCX

  • HQ Baird
  • HQ Babbage
  • HQ Bell
  • HQ Clarke
  • HQ Faraday
  • HQ Hopper
  • HQ Vodafone
  • HQ Clarke Offsite and Gym
  • Apollo House
  • Emerald House
  • Horizon West
  • Hayes RMC
  • Basingstoke MTX & DC
  • Bracknell - Waterside House
  • Bracknell - Thames House
  • Bracknell - Brook House
  • London - Dock Street
  • London - Liberty House
  • London - Smale House
  • London - Chart Street
  • London - Park Royal 5, 6 & 7
  • London - Park Royal 8 & 9
  • London - Brentford
  • London - Anchorage House
  • London - Paddington
  • Borehamwood
  • Acton MTX
  • Kings Cross MTX
  • Croydon MTX
  • Dartford MTX
  • Esher MTX
  • Bristol St Thomas Street
  • Swindon
  • Whitehill
  • Watford DC
  • Watford A, B, E
  • Cardiff MTX
  • Bristol MTX
  • Crawley MTX
  • Oxford MTX
  • Southampton MTX
  • Milton Keynes MTX
  • Birmingham - Colmore Plaza
  • Birmingham - Holliday Street
  • Birmingham - Small Heath
  • Birmingham - Monkspath
  • Birmingham - Gravelly Industrial Park
  • Belfast -Dundonald
  • Belfast Warehouse (vac)
  • Stoke Contact Centre
  • Newark
  • Leicester MTX
  • Gloucester MTX
  • Gravelly Hill MTX
  • Huntingdon MTX
  • Stafford MTX
  • Wednesbury TCX
  • Manchester - Atlas House
  • Leeds - Gotts Road
  • Leeds - Kirkstall
  • Leeds - Melbourne Street
  • Glasgow - Berkeley Square
  • Livingston - 1 Hunter Road
  • Kearsley - Sunset Business Park
  • Warrington - Kingsland Grange
  • Warrington - Dawson House
  • Edinburgh MTX
  • Carlisle MTX
  • Newcastle MTX
  • Rotherham MTX
  • Oldham MTX
  • Leyland MTX
  • Glasgow MTX
  • Leeds TCX
  • Warrington TCX

• What month is this audit for?

  Select April 2017 May 2017 June 2017 July 2017 August 2017 September 2017 October 2017 November 2017 December 2017 January 2018 February 2018 March 2018 April 2018 May 2018 June 2018 July 2018 August 2018 September 2018 October 2018 November 2018 December 2018

  • April 2017
  • May 2017
  • June 2017
  • July 2017
  • August 2017
  • September 2017
  • October 2017
  • November 2017
  • December 2017
  • January 2018
  • February 2018
  • March 2018
  • April 2018
  • May 2018
  • June 2018
  • July 2018
  • August 2018
  • September 2018
  • October 2018
  • November 2018
  • December 2018

• Prepared by

• Conducted on

  Date

1. Security

• If "No" is selected, please briefly explain why this is the case.

1. Security Officer Performance

• 1.1a. Are the AI's on site?

  Yes

  No

  N/A

• 1.1b. Are the AI's in date?<br>

  Yes

  No

  N/A

• 1.1c. Are the AI's adequate?

  Yes

  No

  N/A

• 1.1d. Are the AI's signed by client and OM or a supporting letter in contract file?

  Yes

  No

  N/A

• 1.2. Is an accurate log of key distribution and receipt maintained?

  Yes

  No

  N/A

• 1.3. Is correct stock of all business centre stationery and consumables maintained?

  Yes

  No

  N/A

• 1.4. Are all meeting rooms set up and equipment checked for operation prior to meeting commencement?

  Yes

  No

  N/A

• 1.5. Are all buildings locked and unlocked within the agreed timeframe?

  Yes

  No

  N/A

• 1.6. Are high standards of housekeeping maintained at all times - guard base clean and organised?

  Yes

  No

  N/A

• 1.7. Are all patrols carried out in line with AI's?

  Yes

  No

  N/A

• 1.8. Has the assignment been free from accidents as a result of complying with safe systems of work?

  Yes

  No

  N/A

• 1.9. Is access controlled in line with policy - no unauthorised access?

  Yes

  No

  N/A

• 1.10. Is everyone who is not wearing an access card challenged by security in line with policy?

  Yes

  No

  N/A

2. Security Officer Training

• 2.1. Are site specific training records on site, up to date and signed off?

  Yes

  No

  N/A

• 2.2. Are team toolbox talks delivered and signed off once a month by client and Mitie Ops Manager?

  Yes

  No

  N/A

• 2.3. Are all team employees suitable and adequately trained for the role?

  Yes

  No

  N/A

• 2.4. Have annual appraisals been undertaken?

  Yes

  No

  N/A

3. Mitie Management and Support

• 3.1a. Are all WPRA documents on site?

  Yes

  No

  N/A

• 3.1b. Are all WPRA documents up to date?

  Yes

  No

  N/A

• 3.1c. Do all WPRA documents comprehensively cover all duties?

  Yes

  No

  N/A

• 3.1d. Are all WPRA documents signed off by the local manager?

  Yes

  No

  N/A

• 3.2. Is there the correct number of support officers in the establishment?

  Yes

  No

  N/A

• 3.3. Is the establishment document reviewed and agreed at each monthly Ops meeting?

  Yes

  No

  N/A

• 3.4. Are all shifts reliably covered by trained personnel?

  Yes

  No

  N/A

• 3.5. Is the Daily Occurrence Book checked and signed on each management visit?

  Yes

  No

  N/A

• 3.6. Are all actions from previous meeting closed or progressed acceptably?

  Yes

  No

  N/A

• 3.7. Are all officers deployed with the correct access cards (SIA and Vodafone pass)?

  Yes

  No

  N/A

• 3.8. Has the monthly management visit taken place?

  Yes

  No

  N/A

• 3.9. Are work-related parcels received into site, being tracked and signed for upon delivery/collection?

  Yes

  No

  N/A

• 3.10. Are the officer workplace facilities adequate?

  Yes

  No

  N/A

• 3.11. Are officers' welfare concerns addressed?

  Yes

  No

  N/A

• 3.12. Is correct PPE available, suitable and in good repair?

  Yes

  No

  N/A

4. Measurement

• 4.1. Is CCTV monitoring equipment in working order and are any issues reported to the helpdesk?

  Yes

  No

  N/A

• 4.2. Is all other equipment in working order (intercoms, patrol monitoring equipment)?

  Yes

  No

  N/A

• 4.3. Are all lost/missing visitor passes reported on a daily basis to either PSCC or Bell House?

  Yes

  No

  N/A

• 4.4. Officer appearance - are all security staff wearing the appropriate uniform including name badge?

  Yes

  No

  N/A

• 4.5. Are all lost property items logged, stored on site and regularly reviewed by MTSM/IFM?

  Yes

  No

  N/A

• 4.6. Are incidents reported in a timely manner to correct people on correct form?

  Yes

  No

  N/A

• 4.7. Have all complaints been logged with the helpdesk?

  Yes

  No

  N/A

• 4.8. Have all actions from previous meetings been completed in good time?

  Yes

  No

  N/A

5. Business Support

• Are business support duties part of the contract at this site?

  Yes

  No

• 5.1. Has the night check list been completed?

  Yes

  No

  N/A

• 5.2. Are post items logged, signed for and delivery attempted?

  Yes

  No

  N/A

• 5.3. Are goods kept in good order and secure?

  Yes

  No

  N/A

6. Security QHSE

• 6.1. Is access to external equipment controlled where appropriate e.g., condenser/AHU units?

  Yes

  No

  N/A

• 6.2. Is there a signing-in process for visitors and contractors?

  Yes

  No

  N/A

• 6.3. Are there site specific emergency arrangements in place and are the security guards aware of them?

  Yes

  No

  N/A

• 6.4. Is the emergency grab box/bag complete and working?

  Yes

  No

  N/A

2. Business Support

• Are business support duties part of the

  Yes

  No

  N/A

• 2.1. Who is currently tasked with undertaking Business Support activities on site?

  Select Security MCS/CEM Other (please state) Not applicable

  • Security
  • MCS/CEM
  • Other (please state)
  • Not applicable

• If "No" is selected, please briefly explain why this is the case.

• 2.3. AVVC - is it present, correct and in good working order?

  Yes

  No

  N/A

• 2.2. Has the night check list been completed (business centres replenished and meeting rooms checked)?

  Yes

  No

  N/A

• 2.4. Are meeting rooms maintained to the correct standard (i.e. are pens stored in magnetic holders on whiteboard, chairs organised, VC organised/free of rubbish/working, clocks displaying the correct time)?

  Yes

  No

  N/A

• 2.5. Are business centres stocked and tidy?

  Yes

  No

  N/A

• 2.6. Are post/courier items logged, signed for and delivered?

  Yes

  No

  N/A

• 2.7. Are goods kept in good order?

  Yes

  No

  N/A

3. Customer Journey

3.1. General

• 3.1a. What front of house roles are there on site?

  Select Receptionist/s Security Guard/s CEM FOH Manager Other

  • Receptionist/s
  • Security Guard/s
  • CEM
  • FOH Manager
  • Other

• Please use the following scoring guidelines:
  4 - High standard
  3 - Meets SLA standard
  2 - Below Standard
  1 - Unacceptable
  N/A - Not applicable

• If a low score is awarded, or "No" is selected, please briefly explain why this is the case.

• 3.1b. Are all FOH 1Team members dressed correctly? (Name badge, Security ID, clean uniform)

  Yes

  No

  N/A

• 3.1c. Are standard visitor processes in place?

  Yes

  No

  N/A

• 3.1d. Are access passes and the correct lanyards available for guests?

  Yes

  No

  N/A

• 3.1e. Are access passes used correctly?

  Yes

  No

  N/A

• 3.1f. Are fire escapes clear and free of obstructions?

  Yes

  No

  N/A

• 3.1g. Have any behavioural issues been highlighted upon completing floor walks?

  Yes

  No

  N/A

• 3.1h. Are the notice board and H&S notice board up-to-date? Put in H&S section at the end

  Yes

  No

  N/A

• 3.1g. Are meeting rooms presentable with the required furniture in place? Remove as in security section

  Yes

  No

  N/A

3.2. Car Parking

• 3.2a. Car park signage and maps: are they clean, visible & on-brand?

  Yes

  No

  N/A

• 3.2b. Are car park barriers manned at the defined times?

  Yes

  No

  N/A

• 3.2c. Is the car park presentable and free from trip hazards?

  Yes

  No

  N/A

3.3. Check-in experience

• 3.3a. External Signage / Cladding: Is it clean & in a good state of repair?

  Yes

  No

  N/A

• 3.3b. Is the reception desk clean, presentable and free from clutter?

  Yes

  No

  N/A

• 3.3c. How would you rate your waiting time at reception?

  4

  3

  2

  1

  N/A

• 3.3d. How would you rate your greeting from Reception/FOH staff?

  4

  3

  2

  1

  N/A

• 3.3e. Are customer-facing areas in good order?

  Yes

  No

  N/A

• 3.3f. Are visitors checked-out correctly (passes returned, etc)?

  Yes

  No

  N/A

4. Cleaning

• 4.1What type of cleaning service is provided?

  On site

  Weekly scheduled

  Reactive

• Please use the following scoring guidelines:
  4 - High standard
  3 - Meets SLA standard
  2 - Below standard
  1 - Unacceptable
  N/A - Not applicable

• If a poor score is awarded, please briefly explain why.

4.1. Cleaning services performance

• 4.1a. Telephones & monitors

  4

  3

  2

  1

  N/A

• 4.1b. Waste bins

  4

  3

  2

  1

  N/A

• 4.1c. Dusting & wiping

  4

  3

  2

  1

  N/A

• 4.1d. Sills & ledges

  4

  3

  2

  1

  N/A

• 4.1e. Mirrors/Pictures/Fixtures

  4

  3

  2

  1

  N/A

• 4.1f. Doors & Walls

  4

  3

  2

  1

  N/A

• 4.1g. Chairs/Furniture

  4

  3

  2

  1

  N/A

• 4.1h. Carpets & Hard Floors

  4

  3

  2

  1

  N/A

• 4.1i. Cleaner's store

  4

  3

  2

  1

  N/A

4.2. Washrooms and kitchenettes

• 4.2a. Consumables

  4

  3

  2

  1

  N/A

• 4.2b. Toilets & WCs

  4

  3

  2

  1

  N/A

• 4.2c. Urinals

  4

  3

  2

  1

  N/A

• 4.2d. Basins

  4

  3

  2

  1

  N/A

• 4.2e. Showers

  4

  3

  2

  1

  N/A

• 4.2f. Mirrors & fixtures

  4

  3

  2

  1

  N/A

4.3. Site management

• 4.3a. Does the site receive a monthly management visit?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.3b. Are all staff security cleared for restricted areas (or have applications pending)?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.3c. Have housekeepers received monthly TBTs and training?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.3d. Are all RAs signed off and in date?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.3e. Is the 1-team uniform worn by all members of cleaning staff?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.3f. Is all equipment PAT tested and in date?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.3g. Are all cleaning cloths available and in good condition?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.3h. Have PHS delivered all materials and collected sanitary bins to schedule?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

4.4 Cleaning QHSE

• 4.4a. Is the Cleaning Site Pack available, complete, up-to-date and using the current version of the Mitie forms?<br>(This question needs to be completed quarterly - if not required this time, please select "N/A")

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.4b. Are all COSHH substances suitably stored and bunded where appropriate?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 4.4c. Are the COSHH assessments on site for all substances and is the assessment within the review date?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

5.1. Waste

• This category needs to be completed quarterly - if not required this time, please select "N/A" for all

• 5.1a. Are appropriate bins available to segregate general and recyclable waste and are they correctly labelled?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 5.1b. Are waste storage areas tidy, with waste in appropriate bins and kept secure?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 5.1c. Is hazardous waste appropriately stored and a waste consignment notice completed in full for last collection?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 5.1d. Are all waste collections made according to the schedule?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

5.2. Pest Control

• This category needs to be completed quarterly - if not required this time, please select "N/A" for all

• 5.2a. Is there adequate pest control throughout the premises (pest control schedule and SLA in place for site)?

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

• 5.2b. Is the Pest Log Book available, complete, up-to-date and using the current version of the Mitie forms?<br>(This question needs to be completed quarterly - if not required this time, please select "N/A")

  Yes

  No

  N/A

• Please briefly explain why "No" has been selected.

6. IFM H&S

• If "No" is selected, please briefly explain why this is the case.

6.1. H&S

• 6.1a. Is the H&S notice board complete?

  Yes

  No

  N/A

• 6.1b. Are the list of fire marshals and first aides relevant, i.e., are they still on site?

  Yes

  No

  N/A

• 6.1c. On what date did the last fire evacuation take place?

  Date

• 6.1d. On what date is the next fire evacuation due?

  Date

6.2. Fire Log Book Review

• 6.2a. Are the contents and responsible persons completed and up to date?

  Yes

  No

  N/A

• 6.b. Are all inventory and location sections completed by either MFS, MTFM or IFM?

  Yes

  No

  N/A

• 6.2c. Are the weekly bell tests and checks being completed and documented in relevant sections?

  Yes

  No

  N/A

• 6.2d. Is all relevant annual maintenance complete and being recorded correctly?

  Yes

  No

  N/A

• 6.2e. Is FRA in date?

  Yes

  No

  N/A

• 6.2f. Are FRA actions being progressed?

  Yes

  No

  N/A

7. Comments

• Please add any comments that you have here.