Lahore Route

• Site conducted

  Select

• Conducted on

  Date

• Auditor's Name

• Location
  Address

• Packages are received and scanned on LOP

  Yes

  No

  N/A

• MUs are created, this can be in the form of a vehicle, Cage etc

  Yes

  No

  N/A

• At handover point, receiving is given on email containing TN

  Yes

  No

  N/A

• PH will scan the MU and move it towards SC

  Yes

  No

  N/A

• Packages are loaded in the vehicle with extreme care and are stacked as per correct orientation.

  Yes

  No

  N/A

• Fragile items are stacked as per protocol in the vehicles

  Yes

  No

  N/A

Station to Sort Center

• Packages are handed over to the PH in the form of MUs and the PH scan all the MUs in their device

  Yes

  No

  N/A

• Gate pass containing the count of MUs, is handed over to admin by PH on his departure from station

  Yes

  No

  N/A

Customer Return Dropoff

• Packages are handed over to the PH in the form of MUs and an email is sent from the station to the sort center containing Tracking Number and MU#

  Yes

  No

  N/A

Vendor Pick Up

• If seller marks the package RTS before 12pm, the package is picked up the same day. Or else the package is picked up the next day

  Yes

  No

  N/A

• Every PH should have a mobile phone having a configured LOP app running

  Yes

  No

  N/A

• All the packages are scanned in the LOP app via handle devices of PH

  Yes

  No

  N/A

• PH call each Vendor before picking up the package. The first 5 Vendors are called before the PH leaves the hub facility. Once the 3rd Vendor attempted the PH will call the next 5 Vendors and so on. If the package(s) is not ready, PH will skip/reschedule the seller's route

  Yes

  No

  N/A

• PH will notify the seller after arriving at his/her pickup point through the LOP app. "I have arrived"

  Yes

  No

  N/A

• Pickup Hero will refuse packages which broken / leakage / and are not packed as per the Daraz packaging standards

  Yes

  No

  N/A

• Every DRTV package is returned to the origin station

  Yes

  No

  N/A

• Hero will provide the signature on seller demand

  Yes

  No

  N/A

• For Bulky package , if one TN has multiple items and can’t be packed in single package then Seller will mention the no of pieces on AWB. for instance, packages has two items then marking should be like this ½ 2/2

  Yes

  No

  N/A

• If the package is on RTS for more then 24 hours, route team will inform the PSC team via email.

  Yes

  No

  N/A

• Handover of all the picked packages to Sort Center's inbound is done in the presence of the Pick up Hero

  Yes

  No

  N/A

• For consignment pickup, Vendor Manager has to place a booking on the portal and inform FM team via email regarding the pickup time

  Yes

  No

  N/A

• For FD 3PL, package must be returned within 25 days, or won't be accepted

  Yes

  No

  N/A

• Email receiving is given to DEX for FD and Customer Return packages

  Yes

  No

  N/A

• Receiving is given on printed manifest to 3PL, an email is sent to transport, and record is maintained for FD packages

  Yes

  No

  N/A

• Packages are handed over by Reverse team to the Route team in the form of sealed MUs

  Yes

  No

  N/A

• Sorting of packages is done based on their destinations

  Yes

  No

  N/A

• Email is dispatched to the relevant stations with their respective RS attached of FD packages

  Yes

  No

  N/A

• PH will take the package to the relevant stations and they will give the receiving on email to Reverse Sort

  Yes

  No

  N/A

• In case of warehouse packages, email is sent to WH containing RS and count of TN

  Yes

  No

  N/A

• In case of DRTV, packages are sent directly to the vendor and receiving is taken on a system generated manifest

  Yes

  No

  N/A

• Every "DRTV package" is attempted within 1 day after the route team receives it

  Yes

  No

  N/A

• 3 attempts are made for each DRTV package and the attempts are made on consecutive day basis

  Yes

  No

  N/A

• If the 3 attempts fail, the issue is immediately escalated to PSC team via email

  Yes

  No

  N/A

• After escalating the pending DRTV issues to PSC team ,if the issue doesn't get resolved within 72 hours then station will mark these packages as scrap

  Yes

  No

  N/A

• Details of scrap items are recorded and details are shared by FM with management

  Yes

  No

  N/A

• Scrap packages should be handed over to the NGOs within at least 15 working days

  Yes

  No

  N/A

• Receiving from NGO of charity items are attached on email, which is sent to management

  Yes

  No

  N/A

• Are calls being made to the customer 3 times within 24 hours to confirm the pickup (2nd and 3rd attempt to be made if the 1st attempt fails)

  Yes

  No

  N/A

• are the customer confirming calling logs being maintained for the return pickup

  Yes

  No

  N/A

• All manual calls are being made through VPABX

  Yes

  No

  N/A

• SMS is being sent out to customer to notify them about the failed physical pickup

  Yes

  No

  N/A

• Pickup hero calls the customer before picking up the package for confirmation of customer availability and location.

  Yes

  No

  N/A