Fire features lit
Outdoor table lamps on
Patio candles lit
Patio is set up - not broken down for the night
Restaurant looks open - appealing from the road
Host - first impression most important
How did they greet you? Warm, friendly & confident? Awkward? Does it look like they care? Approachable?
Fun or energetic? Flat or indifferent?
Did they attempt to engage you?
Strategic seating: did they seat you in a busier area of the lounge or bar
If this was your restaurant, would this host work for you?
Engaging with all their bar guests?
Fun & energetic? Extroverted? Approachable? Did they smile a lot?
Are they having fun with staff?
Are they able to chat with guests and/or look around the room while making drinks?
Are they focused on closing the bar instead of serving the guests? Are there visible signs of closing?
If this was your restaurant would you have those bartenders working for you? Would you trust them to build the business?
Was the lounge server warm, friendly & relaxed? Did they smile a lot?
Please rate your server's ability to attempt to engage you, ask questions or try to start a conversation?
How fun was the energy and environment they created
If this was your restaurant, would you have this server working for you? Would you trust them to connect with guests and build repeat clientele?
Rate the Manager presence in the lounge?
Did their presence make a difference to the vibe in the room?
Did you observe the Manager building business by chatting with guests?
Did you observe the Manager help & support staff with their work?
Please rate how energizing or motivating the Manager's presence was
Did it look like the Manager was enjoying himself/herself? Not too serious?
Music levels upbeat and loud enough? Energetic not flat?
Lighting dim, warm, and inviting. NOT BRIGHT? Should almost be too dark
TV content: if no major sporting event, are they playing vibe or late night videos? No news or UFC
Candles all lit
Did the atmosphere created make you feel like staying and hanging out? Would it make you stay and have another drink even though you have an early morning?
Does it appeal to the young demographic that goes out late night?
Did they have adequate staff on in the lounge and bar? Does it appear like they are trying to save labour costs at the expense of the guest experience?
Patio vibe: was it appealing late night (summer)
Patio heaters on (summer)
If a DJ was playing, how would you rate them?
How was the temperature? Warm? Cold? Did it seem like the guests were comfortable?