Late Night Audit - With Bar and Server Experience Separate

Fire features lit

Outdoor table lamps on and/or candles lit

Patio is set up - not broken down for the night

Rate the overall curb appeal

How did they greet you?

Strategic seating: did they seat you in a busier area of the lounge or bar

How did they seat you?

Did you notice other guests being sat by hosts?

Were the lounge tables set?

Were you seated at the bar or at a table?

Did the servers appear to be serving the appropriate amount of tables ie: 4 - 5?

Did the lounge staff seem welcoming, and engaging with their guests?

Were you greeted immediately?

Were they smiling, upbeat, and seam to be having fun

Did you notice the bartender engaging with their guests?

Were they able to chat with guests and/or look around the room while making drinks?

How were the guests' sight lines in the bar?

Were you seated at the bar or at a table?

How promptly were you greeted?

How were you greeted?

How promptly did your 1st round drink arrive?

Were you offered refills or another round before your drink was less than 1/3 full?

How many tables did the server appear have?

Please rate your server's ability to attempt to engage their guests, ask questions or try to start a conversation?

Did you notice a manager presence in the lounge?

Rate the Manager presence in the lounge?

Was the manage actively participating in service, supporting staff and touching tables?

Did it look like the Manager was enjoying himself/herself?

Did you observe a manager presence in any other part of the restaurant?

Music levels upbeat and loud enough? Energetic not flat?

How would you rate the appropriateness of the music/playlist given the type of guests that were present?

Lighting dim, warm, and inviting. NOT BRIGHT? Should almost be too dark

TV content: if no major sporting event, are they playing vibe or late night videos? No news or UFC

Candles all lit

Did the atmosphere created make you feel like staying and hanging out? Would it make you stay and have another drink even though you have an early morning?

Does it appeal to the young demographic that goes out late night?

Did the BP's and Managers/Shift Leaders seem to be enjoying themselves, did it look like they wanted to be there?

Patio vibe: was it appealing late night (summer)

Patio heaters on (summer)

How was the temperature? Warm? Cold? Did it seem like the guests were comfortable?

Washroom cleanliness