Title Page
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Date & time
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Name
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Store / Department
Operational Standards
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1. Service (first to smile, first to greet, first to acknowledge, dressed for service, name badge visible)
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2. Quality (bruised, bashed, brown, bake & shape)
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3. Fullness (full shelves, full range, full promotions)
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4. Cleanliness (floor, fixtures & fittings, facilities)
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5. Price (sharp, right, point of sale is strong)
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Total (out of 20)
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Key highlights:
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Key opportunities:
Safety
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Are our people safe? Consider the critical risks (forklifts & freezers, armed offenders, transport, heights, electrical & gas, racking) as well as the most common risks (lifting & carrying, slips, trips & falls, lone working).
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Details of any hazards identified:
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If new hazards were identified, have these been entered into the hazard management system (SHED)?