LAXAP Check-In Experience

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Check-In Experience

• Was the guest greeted by Leadership/Bellstand/Greeter before approaching the desk?

  Yes

  No

  N/A

• Did the Front Desk Host perform "15-5"?<br>

  Yes

  No

  N/A

• Did Host offer warm and sincere welcoming to guest?

  Yes

  No

  N/A

• Did Host use the guest's name at least 3 times in conversation?

  Yes

  No

  N/A

• Did Host ask guest about the "Platinum Arrival Gift"?

  Yes

  No

  N/A

• Did Host provide information about the room to the guest?

  Yes

  No

  N/A

• Did Host thank guest for their loyalty?

  Yes

  No

  N/A

• Did Host proactively give guest information about hotel and surrounding area?

  Yes

  No

  N/A

• Did Host walk around the desk to provide guest with keys and directions to the elevator (If in Elite Desk)?

  Yes

  No

  N/A

• Did host give guest directions to the elevator?

  Yes

  No

  N/A

• Did host ask, "Is there anything else I can assist you with?" Or did Host offer further assistance?

  Yes

  No

  N/A

• Did Host end conversation with a sincere "Thank you!"?

  Yes

  No

  N/A