LAZ Parking - Overnight Blitz

• Site Conducted

  Select M12123 - The LINE M12237 - The Thompson tommie M12465 - Hyatt Centric M12499 - Cambria M12275 - Magdalena M12479 - Arrive M12466 - Proper

  • M12123 - The LINE
  • M12237 - The Thompson tommie
  • M12465 - Hyatt Centric
  • M12499 - Cambria
  • M12275 - Magdalena
  • M12479 - Arrive
  • M12466 - Proper

• Conducted on

  Date

• Prepared by

  Select Shaun Teplow Heath Harbison Nick Smyth Tyler Frye Jabari Garrett Caden Williams Guy Vargas Seth Chamberlain Sarah Marquez

  • Shaun Teplow
  • Heath Harbison
  • Nick Smyth
  • Tyler Frye
  • Jabari Garrett
  • Caden Williams
  • Guy Vargas
  • Seth Chamberlain
  • Sarah Marquez

Start Here

• Is the Overnight valet at the podium upon arrival? If No, Record how long you have to wait until they return.

  Yes

  No

• Is there proper lighting and camera visibility over podium?

  Yes

  No

• Are electronic devices and supplies properly secured?

  Yes

  No

• Is Overnight Valet in complete uniform?

  Yes

  No

• Does the Valet have carabiners?

  Yes

  No

• Was the podium clean and organized?

  Yes

  No

• Were the supplies refreshed for the next shift? (Tickets, key rings, rubber bands)

  Yes

  No

• Was the Daily folder completed? (Ticket Log, Location Trans Detail, Reports printed and organized)

  Yes

  No

• Does Overnight valet have proper clothing and heating for cold weather? (Sufficient Propane, heaters, Jackets etc)

  Yes

  No

• Does Overnight valet have radio are they in communication with front desk/security?

  Yes

  No

• Are there any keys left unattended/unsecured?

  Yes

  No

• Are Key box/Podium stored in a secure manner behind 2 (TWO) locked doors at all times?

  Yes

  No

• Does the Overnight attendant(s) know the lost ticket policy? (Can they articulate Valid ID + Registration/Rental Contract + Lost Ticket Form?)

  Yes

  No

• Are Lost Ticket procedures posted and in place to prevent stolen vehicles such as requiring customers to fill out Lost Ticket Forms and verification of Registration to valid Driver's license info prior to releasing a vehicle? (SOP & Lost ticket form photo required)

  Yes

  No

• Does the Overnight attendant(s) always turn the ignition off and remove keys when turning a vehicle over to a customer ( Engine off; keys out)? (Try and observe 1x transaction)

  Yes

  No

• Does the Overnight Attendee(s) verify the key tag portion of the ticket to the customer’s claim check portion prior to releasing keys and vehicle? (Try and observe at least 1x transaction)

  Yes

  No

• Has the Overnight employee completed a Key Scrub/System cleanup? (Compared keys in system to keys on board) (Photo of Cars in Valet system, and photo of entire Key board) (If NOT completed, walk OVN employee through process)

  Yes

  No

• Are all Daily tickets properly processed? No unpaid tickets left in system.

  Yes

  No

• Do the number of keys on the key board and flash device match?(Count how many keys are on key board, and then count how many keys are on flash device. )

  Yes

  No

• Has the Overnight employee completed a written and physical Garage audit. (All cars and keys accounted for, all vehicles are locked) (If NOT completed, walk OVN employee through process)

  Yes

  No

• Is the Hot car log completed and stapled to Hot car flash report?

  Yes

  No

• Do all Hot cars keys have hot car tags stapled to them?(Lay all hot car keys on podium, take photo, take picture of flash device with hot car filter)

  Yes

  No

• Have Overnight charges been posted and verified with Front desk team?

  Yes

  No

• Has Overnight Valet Reconciled charges? (Highlight and compare Hotel vs Valet system) (If NOT completed, reconcile previous day)

  Yes

  No

• Has the Overnight Valet sorted, wrapped, and stored all tickets for the day. (Using correctly labeled ticket wrap.)

  Yes

  No

• Is 'IT Skimmer Log' Completed and properly filled out Daily?

  Yes

  No

• Is Common area and garage clean and free of trash and debris?

  Yes

  No

• Have all damage check portion's of tickets been properly filled out and initialed. (Audit all tickets for the day)(Lay all tickets out on podium and take photo)

  Yes

  No

Employee Review

• How Satisfied is this Employee with their current positon?

• Does the Employee feel like they have been properly trained and supported?

  YES

  NO

• Does the Employee have the proper supplies to do their job effectively?

  YES

  NO

• Speak with OVN Hotel Front Desk/Security Staff and ask for feedback.

• Special/Auditor Notes: