Title Page

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Store Standards

Back office and Staff areas

  • Back office clean and tidy?

  • Photo of back office

  • Toilet and kitchen clean and tidy to a 5 star standard?

  • Photo of toilet/kitchen area

Shop Floor Standards

  • Are staff all wearing the correct uniform including name badge

  • Photo of team members

  • Store POS is 100% to planogram

  • The Price is Right - Scan 5 random accessories and check the displayed price is correct. Did they get 5/5?

Sales Process

  • Has a documented Morning Brief taken place

  • Has a documented debrief taken place the day before?

  • Opportunity store target and model day advisor targets visible in store?

  • Is there any evidence of shop floor management?

  • DPS is being used with every customer and being printed?

  • Are mid points taking place with every transaction? Must be observed.

  • Premise checks are taking place and being printed?

  • Evidence of supporting outbound calls are happening on all red comments and 7 day courtesy calls

  • Store has a diary and possible appointment system in place?

  • Is customer above 75%?

  • Is there any evidence that the team are receiving support via performance plan?

  • Every team member has downloaded the Ready App?

Last Months Performance

  • BSC above 70%?

  • Ops Dashboard above E grade?

  • Performance Dashboard above G grade?

Customer Charter

  • Are customers being given a warm and friendly welcome within 1 minute of entering the store?

  • Are advisors building excellent rapport using first names and understanding the needs of the customer?

  • Are the advisors performing a DEMO by putting the product in the hands of the customer?

  • Are advisors mid pointing with their manager and helping the customer to decide?

  • Are advisors ensuring that the My Vodafone App is loaded and set up on the customers phone brilliantly and to a 5 star standard?

  • Are the store calling the customer after 7 days and showing that they are there if needed?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.