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Leader on Duty Report (rev. 3.27.2019)
Leader on Duty Report (rev. 3.27.2019)
Sarah Savoy

Leader on Duty Report (rev. 3.27.2019)

LOD Program

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Free Leader on Duty Report (rev. 3.27.2019) Checklist

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Title Page

  • LBR Log.jpg

  • LEADER ON DUTY REPORT

  • Conducted on

  • This form allows for your review of the property while Leader on Duty. Please consider staffing levels (whether over or under), as well as repairs, maintenance or cleaning which need to be performed. Please remember to copy appropriate departments.

Hotel

Front Desk

  • How many check-ins?

  • How many check-outs?

  • Are we oversold?

  • Are we planning to walk guests and if so where?

  • Are any VIP's or groups scheduled to check-in?

  • List VIP's and groups scheduled to check in

    • VIP

  • Guest Name:

  • Room checked prior to arrival?

  • Group Name

  • Did you personally greet them?

Hotel Lobby

  • Is hotel lobby clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

Hotel Lobby Rest Room Inspection

  • Is Rest Room floor dry?

  • Is a Wet Floor sign out?

  • What time was it when you noticed there was an issue?

  • Is Rest Room orderly and free of trash-no overflowing waste bins?

  • What time was it when you noticed this issue?

  • Describe the problem and what steps you took to address it.

  • Is Rest Room well stocked?

  • What time was it when you noticed there was an issue?

  • Describe the problem and what steps you took to address it.

Hotel Staffing

  • Valet

  • Front Desk

  • VIP Check-In

  • PBX

Pool

  • Staffing

  • Weather

  • Cabanas Sold

  • Is the pool area in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the problem and what steps you took to address it.

Health Club

  • Is fitness area orderly and clean of trash?

  • What time was it when you noticed there was an issue?

  • Describe the problem and what steps you took to address it.

  • Are clean towels available?

  • Is the equipment and TV's in working condition?

Sundries

  • Describe the condition of the store (cleanliness, presentation, and organization).

  • Are there any issues that need to be reported?

  • What time did you notice the issue?

  • Describe the problem and what steps you took to address it.

Miscellaneous

  • Describe the condition and cleanliness of all public spaces including parking garage elevators.

  • Did you observe other areas of concern or improvement?

  • What time was it when you noticed there was an issue?

  • Describe the issue(s) and attach any relevant photos if available.

    • Issue

Lobbies and Public Areas

Lobbies, Public Areas

  • Is the Pedestrian Bridge from Sundries to Event Center clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

Pre-Function

  • Is the Pre-Function area clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

Pre-Function Restrooms

  • Is restroom floor dry?

  • Is a wet floor sign out?

  • What time was it when you noticed there was an issue?

  • Is Restroom orderly and without trash buildup?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

  • Is Rest Room is sufficiently stocked?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

  • If there were any other concerns about the condition of the rest room, describe them here.

Promenade

  • Is the escalator and the surrounding area clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

  • Is the Promenade area, up to the casino entrance clean and in good condition?

  • What time was it when you noticed there was an issue?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

Casino Floor

  • Are empty glasses, napkins, and other discarded items being cleaned up quickly?

  • What time was it when you noticed there was an issue?

  • Are trash receptacles overflowing ?

  • What time was it when you noticed there was an issue?

  • Are slot chairs and table game chairs pushed in?

  • What time was it when you noticed there was an issue?

  • Is there carpet area clean and in good condition?

  • What time was it when you noticed there was an issue?

Riverbend Terrace

  • Does the area appear clean? Are ashtrays, empty glasses, and napkins clean/ being cleaned up quickly?

  • What time was it when you noticed there was an issue?

  • Are trash receptacles overflowing ?

  • What time was it when you noticed there was an issue?

  • Are slot chairs pushed in?

  • What time was it when you noticed there was an issue?

  • Is there carpet area clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Were there any notable weather challenges? If so, explain.

  • What time was it when you noticed there was an issue?

  • Weather challenge details

  • If there were any other concerns about the condition of the area, please describe them here.

Designated Smoking Areas - Edge & 18 STEAK Patio

  • Do the areas appear to be well maintained (free of glasses, trash emptied, and cigarette urns in good order)?

  • What time was it when you noticed there was an issue?

F&B Outlets

Stadium

  • List all events or activities in Stadium

  • Is the outlet staffed correctly for business levels?

  • Is the outlet overstaffed or understaffed?

  • What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

  • What time was it when you noticed there was an issue?

  • Is the restaurant clean and orderly?

  • What time was it when you noticed there was an issue?

  • Is the staff attentive to guests?

  • What time was it when you noticed there was an issue?

  • Is the staff trained and knowledgeable of the menu?

  • What time was it when you noticed there was an issue?

  • Is manager present?

  • Did you observe the manager touch tables and interact with guests?

  • What time was it when you noticed there was an issue?

18 Steak

  • # of Reservations

  • List all events or activities in 18 Steak

  • Is the outlet staffed correctly for business levels?

  • Is the outlet overstaffed or understaffed?

  • What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

  • Is the restaurant clean and orderly?

  • What time was it when you noticed there was an issue?

  • Is the staff attentive to guests?

  • What time was it when you noticed there was an issue?

  • Is the staff trained and knowledgeable of the menu?

  • What time was it when you noticed there was an issue?

  • Is manager present?

  • What time was it when you noticed there was an issue?

  • Did you observe the manager touch tables and interact with guests?

  • What time was it when you noticed there was an issue?

Bon Temps Buffet

  • Projected Numbers

  • Is the outlet staffed correctly for business levels?

  • Is the outlet overstaffed or understaffed?

  • What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

  • Is the restaurant clean and orderly?

  • What time was it when you noticed there was an issue?

  • Are menu items properly labeled?

  • What time was it when you noticed there was an issue?

  • Does food look fresh?

  • What time was it when you noticed there was an issue?

  • Were any items unavailable for selection?

  • What time was it when you noticed there was an issue?

  • Is the staff attentive?

  • What time was it when you noticed there was an issue?

  • Is the staff trained and knowledgeable of the menu?

  • What time was it when you noticed there was an issue?

  • Did manager touch tables ?

  • What time was it when you noticed there was an issue?

PJ's

  • Is outlet staffed correctly for business levels?

  • Is the pastry case clean, orderly, and filled with a good selection of products?

  • What time was it when you noticed there was an issue?

  • Is self serve case completely filled?

  • What time was it when you noticed there was an issue?

  • Sodas

  • Hot Food Items

Club 38

  • Is outlet staffed correctly for current business levels?

  • # of Concierge:

  • # of Food Runners:

  • # at Bar:

  • Describe the quality and presentation of food in Club 38.

  • Add quality/presentation photos here.

  • Describe the crowd.

Gaming Departments

Cage / mychoice Areas

  • Inspect the cleanliness and condition of the cage/mychoice areas (Main and High Limit). Describe below.

  • Time inspected

  • Are the stanchions straight and in good condition?

  • What time was it when you noticed there was an issue?

  • Is signage correct and in good condition / working order?

  • What time was it when you noticed there was an issue?

  • Are all GCA/SSC machines working?

  • What time was it when you noticed there was an issue?

  • Are all mychoice kiosks working?

  • What time was it when you noticed there was an issue?

  • Is staffing appropriate for business level?

  • Are we over or understaffed?

  • What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

  • What time was it when you noticed there was an issue?

Slots

  • Are all bill validators in working condition and in service?

  • What time was it when you noticed there was an issue?

  • Are all Slot Machines in working condition?

  • What time was it when you noticed there was an issue?

  • Is staffing appropriate for business level?

  • Are we over or understaffed?

  • What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

  • What time was it when you noticed there was an issue?

Table Games

  • Are all tables clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Are all chairs clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Is staffing appropriate for business level?

  • Are we over or understaffed?

  • What is the main cause of staffing issue(scheduled incorrectly, call-outs)?

  • If we need open more tables, is there enough staff to do so?

Self-Service Beverage Stations

  • Are the areas around both self-serve beverage stations clean and being maintained?

  • What time was it when you noticed there was an issue?

  • Are both self-serve beverage stations sufficiently stocked ?

  • What time was it when you noticed there was an issue?

  • Are both self-serve beverage stations sufficiently stocked ?

  • What time was it when you noticed there was an issue?

  • Are the machines working properly? (Soda, coffee, etc)

  • What time was it when you noticed there was an issue?

Ambiance

  • Is temperature and music appropriate for the casino floor?

  • What time was it when you noticed there was an issue?

Exterior Areas, Garage, Valet

  • Are the elevators in parking garage clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe any issues here.

  • Are the stairwells in parking garage clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe any issues here.

  • Are there any lighting issues or outages in the parking garage or surface lot?

  • What time was it when you noticed there was an issue?

  • Describe any issues or outages here.

Events/BOH

Marketing Events

  • List of all events

  • Describe the Successes.

  • If you observed any challenges or areas of improvement, add them below.

    • Item

Banquets/Meeting Rooms/Event Center

  • List of scheduled events for Banquets/Meeting Rooms/Event Center

Culinary

  • Only enter kitchen areas if wearing slip-resistant shoes!

  • Inspect the cleanliness and conditions of kitchens. Enter any observations and the time made them in the space below.

  • Add photo if available.

  • Explain if there there any staffing challenges.

BOH and Riverfront Café,

  • Is the Game Room clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

  • Is the Green Room clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

  • Are the BOH hallways clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

  • Is the Micro Market fully stocked? Check both coolers and wall.

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

  • Is Riverfront Café, including smoking area, clean and in good condition?

  • What time was it when you noticed there was an issue?

  • Describe the issue and what steps you or someone else took to address it.

  • Inspect Riverfront Café food (hot line, salad) upon arrival or start of your LOD shift.

  • What time was it when you first inspected the food in River Front Cafe?

  • Were the food items properly labeled?

  • Did food on both hot and salad lines appear to be fresh?

  • Inspect Riverfront Café food (hot line, salad) 30 minutes prior to LOD shift ending.

  • What time was it when you last inspected the food?

  • Were the food items properly labeled?

  • Did food on both hot and salad lines appear to be fresh?

Weekend Summary

Security

  • Were there any security issues during the shift?

  • Add a section to describe each security issue

    • Issue

  • Details of Incident.

  • Security was present in Valet

  • Security was present in Parking Garage

  • Security was present in Sundries

  • Security was present in Hotel

Support Building

  • Are the locker rooms clean?

  • What time did you observe the locker rooms?

IT

  • Were there any IT issues during the shift?

  • Add a section to describe each security issue.

    • Issue

  • Explain details and resolution(if known) of issue.

General Summary

  • Are any repairs needed?

  • List repairs needed

    • Repair

  • Detail the equipment and/or area that needs to be repaired. Include any corrective actions already started(put item in Hotsos, verbal report etc)

  • Attach photos if available

  • Were there any challenges during shift?

  • Describe each challenge

    • Challenge

  • Details/Resolution/Suggestions

  • Attach photos if available

Signature

  • Name and signature of Leader on Duty below. (Signatures only necessary if on a touch-screen device.)

Leader on Duty Report (rev. 3.27.2019)
Sarah Savoy

Leader on Duty Report (rev. 3.27.2019)

LOD Program

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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