Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
LHW MINIMUM STANDARDS
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STANDARDS
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Was a restaurant available seven days a week for breakfast, lunch and dinner?
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Was a bar available seven days a week?
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Was 24 hour room service advertised as being available (hot and cold food must be available at all times)? <br>
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Was a twice daily maid service offered? <br>
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Was a rooming of the guest service offered either by the receptionist or porter? <br>
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Was a same day dry cleaning and laundry service advertised as being available (5 days a week for dry cleaning and 7 days a week for laundry) unless dry cleaning facilities were not available at the destination? <br>
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Was one hour pressing available seven days a week? <br>
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Did staff have a good working knowledge of English as well as the local language? <br>
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Was a doorman service available from 07h00 - 23h00 daily? <br>
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Was a twenty four hour porterage service available? <br>
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Was a concierge/guest services available from 07h00 - 23h00 daily? <br>
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Was the front desk manned twenty four hours a day? <br>
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Was there access to fitness facilities within the hotel with minimum hours of operation being 06h30-20h30 daily? <br>
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Was a broadband internet service available in the bedrooms and lobby area? <br>
THE ROOM - PRODUCT
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BEDROOM
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Was the décor luxurious/current in appearance and well coordinated throughout the room? <br>
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Did the room provide an abundance of space (minimum of 30 metres squared for city hotels and 40 metres squared (including bathrooms) for resorts) and was the furniture arranged in a way that allowed freedom of movement throughout the room?
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Was flooring of high quality (i.e. high grade wood, marble, stone, granite, elegant area rugs or high density carpet) and in good repair?
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Were the wall surfaces generally well maintained and enhanced with several design elements (i.e. wood baseboards, ceiling trim, soft wall coverings, wood panelling, etc.)?
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Was a variety of artwork/accent pieces present in the room (i.e. limited edition framed prints, canvas art, floral displays/plants, artefacts)?
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Was the mattress comfortable and the bed linen of good quality (i.e. 100% cotton)?
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Was there ample full hanging (i.e. for dresses) and drawer/shelf space available for a minimum of two guests?
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Were all areas of the room extremely well lit (i.e. both side of the bed, at desk and sitting area) with custom high quality light fixtures?
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Was all furniture well maintained and of a high quality (i.e. solid wood)?
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Were all fabrics (curtains, upholstery, bedspread) fresh in appearance and of good quality?
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Was a flat screen plasma/LCD television present and was the screen a minimum of 32 inches?
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Was all technology/lighting in good working order and easy to use?
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Did room provide an occasional table and seating?
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Was the room adequately soundproofed?
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Were rooms air-conditioned with an adjustable climate control panel and if so was it quiet and in good working order?
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Was the desk/workspace of a good size and conducive to business needs (i.e. multiple, easily accessible unused electrical outlets)?
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Was high-speed internet access available and if so was the connectivity easy and user friendly (i.e. either via Wi-Fi or cable)?
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BATHROOM
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Was the décor luxurious in appearance and well coordinated throughout the bathroom?
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Did the bathroom provide an abundance of space in a way that allowed a freedom of movement for two guests?
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Did the bathroom offer a full size bathtub (minimum of 1.5 metres), a separate shower cubicle, sink and a toilet?
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Did shower offer a fixed door enclosure (i.e. shower curtains are not acceptable) and was it effective (n/a for wet rooms)?
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Was flooring, vanity, shower/bath surround and shower floor finished in high quality marble, stone or granite and was it and the grouting in good repair?
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Were other wall and ceiling surfaces well maintained?
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Was the total counter/shelf space a minimum of 1.8 metres?
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Was the mirror of a good size (minimum of 1 metre x .75 metre)?
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Were there multiple lighting points in the bathroom and was it bright and well lit?
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Did the bathroom offer a night light/dimmer facility (i.e. can be via make up mirror)?
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Was all plumbing and ventilation in good working order?
THE ROOM - FACILITIES
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BEDROOM
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Were two chairs available (in the case of double occupancy) that were of the appropriate height for a room service trolley?
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Did curtains offer a complete blackout when closed?
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Was individually controlled lighting available from the bed?
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Was the door lock in good condition with a deadbolt or safety chain?
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Was a viewing hole present in the door and an emergency exit diagram prominently displayed?
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Was an upscale comprehensive guest services directory provided, and was it up to date, grammatically correct and in good condition?
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Was a range of good quality stationery provided (minimum of envelopes, hotel paper and postcards)?
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Did wardrobes have internal lighting?
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Were matching good quality hangers provided (i.e. wooden and not anti- theft) and did they consist of suit, padded and clip hangers?
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Was a tie rack/hanger, shoehorn and umbrella available (city hotels only)?
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Were laundry bags and lists provided?
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Was a luggage rack and/or bench provided in the room?
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Was a full-length mirror present within the room?
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Were there spare electrical points near a mirror?
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Was there an in-room bar?
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Was an in-room safe provided and was it in good working order/ available for immediate use (i.e. not locked without a key)?
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Were there three telephones in the room (i.e. at the desk, beside the bed and in the bathroom)?
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Were all room telephones in good working order with speed dial, voicemail and message waiting facilities?
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Was an alarm clock available in the room (can be via the television)?
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Was television/remote control in good condition/working order and did it offer multilingual channels and a printed channel guide?
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Was there a movie on demand channel option or was a DVD/CD player provided and if so was it in good working order?
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Was a selection of reading material provided (i.e. current lifestyle magazines and/or books)?
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Was a fresh floral/plant decoration present in the room or bathroom?
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BATHROOM
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Was there a hand-held shower present within the bath?
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Was a grab rail present in the bath and shower?
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Was there an adjustable showerhead (to control water flow) present in the shower?
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Was a good quality soap dish and tissue dispenser present?
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Was a well lit, easily accessible shaving/make up mirror provided?
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Was hairdryer available, and if so was it in good working order and of good quality (i.e. not tube type)?
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Were good quality bathrobes available (i.e. heavyweight for cold climates and light weight for warmer climates) for each guest staying in the room?
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Were slippers available for each guest?
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Were there a minimum of two heavyweight, plush, good quality bath, hand, and face towels for each guest?
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Was a full range of amenities available (minimum of shampoo, bath gel, body lotion, body & hand soaps, cotton pads & buds)?
