Leading Quality Assurance (LQA) Standards Checklist

• Property Name

• Location
  Address

• Date of Inspection/Audit

  Date

• Inspector/Auditor Name

Guest Services

• Check-in Process Efficiency

  Within 10 minutes

  Within 20 minutes

  More than 20 minutes

• Provide context on the time elapsed for the check-in process.

• Concierge Services

  Select Available and responsive 24/7 Knowledgeable about local attractions and services Able to assist with special requests

  • Available and responsive 24/7
  • Knowledgeable about local attractions and services
  • Able to assist with special requests

• Guest Feedback Handling

  Select Responded within 24 hours Issues resolved satisfactorily

  • Responded within 24 hours
  • Issues resolved satisfactorily

Housekeeping

• Room Cleanliness

  Spotless

  Minor issues (Specify)

  Major issues (Specify)

• Specify minor issues in detail and assign action/s as needed.

• Specify major issues in detail and assign action/s as needed.

• Bedding and Linens

  Select Fresh and well-presented Clean and properly folded

  • Fresh and well-presented
  • Clean and properly folded

• Bathroom Amenities

  Select Fully stocked High-quality products Clean and well-maintained

  • Fully stocked
  • High-quality products
  • Clean and well-maintained

Food and Beverage

• Restaurant Service

  Select Timely and attentive Knowledgeable about menu Courteous and professional

  • Timely and attentive
  • Knowledgeable about menu
  • Courteous and professional

• Food Quality

  Select Consistent with menu descriptions Fresh and well-prepared

  • Consistent with menu descriptions
  • Fresh and well-prepared

• Beverage Selection

  Select Diverse and high-quality Properly stored and served

  • Diverse and high-quality
  • Properly stored and served

Facilities and Amenities

• Spa and Wellness Facilities

  Select Clean and well-equipped Professional staff

  • Clean and well-equipped
  • Professional staff

• Pool and Recreation Areas

  Select Clean and well-maintained Safety measures in place

  • Clean and well-maintained
  • Safety measures in place

• Business and Event Spaces

  Select Fully equipped Well-maintained

  • Fully equipped
  • Well-maintained

Health and Safety

• Compliance with Health Regulations

  Select All licenses and permits up to date Hygiene standards met

  • All licenses and permits up to date
  • Hygiene standards met

• Emergency Preparedness

  Select Staff trained in emergency procedures Emergency equipment readily available

  • Staff trained in emergency procedures
  • Emergency equipment readily available

• Sanitization Protocols

  Select High-touch surfaces regularly sanitized Hand sanitizing stations available

  • High-touch surfaces regularly sanitized
  • Hand sanitizing stations available

Staff Training and Presentation

• Staff Appearance

  Select Well-groomed Uniforms clean and in good condition

  • Well-groomed
  • Uniforms clean and in good condition

• Language Proficiency

  Select Fluent in local language(s) and English

  • Fluent in local language(s) and English

• Training Programs

  Select Ongoing training provided Knowledgeable about property and services

  • Ongoing training provided
  • Knowledgeable about property and services

Environmental Sustainability

• Waste Management

  Select Recycling bins available Reduction of single-use plastics

  • Recycling bins available
  • Reduction of single-use plastics

• Energy Efficiency

  Select Use of energy-saving appliances and lighting

  • Use of energy-saving appliances and lighting

• Eco-friendly Initiatives

  Select Participating in local conservation efforts

  • Participating in local conservation efforts

Overall Assessment

• Overall Experience

  Exceeded expectations

  Met expectations

  Below expectations (Specify)

• Specify reasons for the assessment.

• Notes and Comments

• Inspector/Auditor Name and Signature

  Sign