Title Page
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Site number and name
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Date of Inspection
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Inspection done by
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Location
LEAP Tracker Start
Windows and Marketing
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Window Displays clean and neat. Correct pricing
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Campaigns and Promos implemented according to VM
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Window lighting on and working
Store Look and Feel
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All stylists looking brand fit, well groomed and wearing name badges
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Front tables full of merchandise, done according to latest VM updates
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Aircons working and set at optimal temparatures
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In-store music played at an acceptable volume
Store Standards
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Fitting rooms and mirrors clean
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Floor fixtures positioned correctly and clean
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General housekeeping - floors and surfaces, swept, mopped, dusted etc.
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Signage neatly printed and displayed in clean/unbroken holders
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Consolidations and price changes actioned according to instruction
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Barcodes done neatly, markdowns indicated correctly, mark ups - old price removed and replaced.
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Mannequins in good condition. Breakages reported to VM
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Cashdesk clean and clutterfree. Dustbins and hangers cleaned out
Merchandising Standards
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All stock on the floor size curved and with size stickers
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Under tables and back-up stock neatly flat packed, size curved and with size stickers
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Store merchandised according to latest VM requirements. Feedback sent to VM
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All stock in the stock room merchandised on the floor
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Accesory stand neat and full, stocked with caps, belts, socks and underwear
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Shoe stands - all styles on display and correctly priced
Stock Room
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Stock room clean, neat and well maintained/clutter free
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Customer set aside and lay-buy areas maintained - expiry dates checked
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VM section implemented and neat, upcoming campaign stored safely, old material discared as directed
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Motivation Station updated and informative
Risk and Security
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All merchandise immediately tagged when unpacking. Sensormatics tested and working
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Storage areas and cabinets locked with key controls implemented
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Staff alert and assisting customers
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Staff bags and pockets emptied when leaving the store. Exit/Entry regsiter in use
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Ultra violet light in use when accepting cash
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Alarm tested.
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Reference number:
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Policies followed when taking cash to the bank
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Rubbish discarded in clear plastic bags and supervised
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Manual Invoice/Quote books kept in safe. Ensure all manual sales are captured
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In-Transit up to date or followed up - No older than 2 weeks
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Negative stock checked and resolved daily
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Hazard counts/Refund checks and Perpetual counts done daily. Concerns escalated to Area Leadsr and LPBP
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Theft Adjustments done
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Shrinkage result from last stock take
Store KPI's
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UPT - StoreForce Monthly measure
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Basket Size - StoreForce Monthly measure
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Friends and Family - StoreForce Customer T% Monthly measure
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OMNI Orders - StoreForce Monthly measure
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Compliance - Deadlines, emails, schedules and exceptions handled in a timely fashiom
Cost Control
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PPT hours kept at a minimum, total hours not exceeding previous year
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No Overtime 1.5 incurred. OT approved by area leader
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No petty cash spent unless approved by area leader for essentials
Measured Performance
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Staff files up to date
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Monthly sales discussions done by 1st Friday of every month
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Recognition of top achievers - certificate or internal award
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Managing and documenting under or poor perfomance