LearCo Management Group Routine Visit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• LearCo Management Group Routine Visit
  

Guest Perception

• Landscape/appearance – Grounds are tidy, free of trash and weeds, lawn mowed/ Generally appealing

  Yes

  Needs Improvement

  No

• Menus – Including drive thru – inspect every menu board verify they are clean and in good repair- (Including pays) Pops is correct current promotion placement and confirm all monthly elements are posted

  Yes

  Needs Improvement

  No

• Patio – Clean & Neat, In good repair, Safe

  Yes

  No

  N/A

• Restrooms – clean and well stocked, locks working

  Yes

  No

  N/A

• Windows – clean and neat - no unnecessary clutter ( if painted is message professional looking)

  Yes

  No

  N/A

• Lots/sidewalks – Clean, free of trash and stains/Trash cans clean/dumpster and shed area clean and gates – doors close

  Yes

  Needs Improvement

  No

• Marquee/EMC – verify message(s) are correct legible. (Primary promotion in rotation on marquee/EMC

  Yes

  No

  N/A

• Lighting - All exterior light working including signage

  Yes

  Needs Improvement

  No

• Employees not parked in stalls

  Yes

  No

  N/A

Quality

• Prince Castle Equipment – hold timers are working and in use (Popcorn Chicken & Chicken Strips)

  Yes

  No

  N/A

• Grill Timer - Working and in use

  Yes

  No

  N/A

• Tongs - Proper storage and procedure being followed

  Yes

  No

  N/A

• Product in dresser unit looks fresh, clean and organized

  Yes

  No

  N/A

• Bread properly rotated. Following color tie chart

  Yes

  No

  N/A

• Temper Tags - all necessary product with temper tags. No outdated product

  Yes

  Needs Improvement

  No

• No Bare Hands being used to handle product

  Yes

  No

  N/A

Speed of Service

• Car Hops moving with a sense of urgency. Smiling, introducing themselves, repeating order, offering condiments and hustling back in

  Yes

  No

  N/A

• Sense of Urgency Observed - Stop & Drop - staff moves quickly at work stations, expeditor calls for product

  Yes

  No

  N/A

• Cook-time-training - Drop what takes the longest time to cook first, switchboard calls out long cook time items<br>

  Yes

  No

  N/A

• Ave time awareness - Drive In has ave time goal, crew awareness of need for speed, works as a team.

  Yes

  No

  N/A

• Aces in there places - Staffed appropriately, management and crew focused on taking care of the guests

  Yes

  No

  N/A

• Equipment stocked for business - Product stocked appropriately, cheese sticks, cheddar r peppers & wings bagged. Equipment positioned for speed.

  Yes

  Needs Improvement

  No

• Car Hops carrying less than $40 in cash?

  Safe

  At Risk

  N/A

Late Tickets/Critical

• Review on time ticket % with Manager in Charge

  Yes

  No

  N/A

• Review areas of opportunity with Manager in Charge

  Yes

  No

  N/A

Food Quality

• Sandwich - Hot, Fresh, dressed properly, good tasting

  Yes

  No

  N/A

• Side Order - Hot, Fresh, salted, good tasting

  Yes

  No

  N/A

• Drink - Proper amount of ice, no spillage, good tasting

  Yes

  No

  N/A

• Ice Cream - Looks good, eye appealing, follow recipe

  Yes

  No

  N/A

Interior1

• Ice Cream Maintenance Up to date

  Yes

  Needs Improvement

  No

• Management/Crew appearance - Uniforms/Grooming Clean and Sharp, shirts tucked in - No off duty employees hanging around. Nametags.

  Yes

  Needs Improvement

  No

• Hand washing timer set and employees wearing gloves

  Yes

  Needs Improvement

  No

• Organization/Housekeeping - Store organized/Clean and neat. Product date marked

  Yes

  Needs Improvement

  No

• Equipment - All equipment in working condition - if not, list repair/replacement needed and timing. Work order

  Yes

  No

  N/A

• Safety - Floors dry and free of clutter, slip and fall hazards. General safety and security procedures followed

  Yes

  No

  N/A

• Labor/Schedule - Review current labor percentage and schedule to ensure proper coverage and staffing levels are correct

  Yes

  No

  N/A

• Is skimmer check log up to date?

  Yes

  No

  N/A

• Is visitor sign in sheet actively used?

  Yes

  No

  N/A

• Deposit log up to date

  Yes

  No

  N/A

• Lighting - All interior lights working and properly covered

  Yes

  Needs Improvement

  No

• E-Learning Up to date? (Annual Certification)

  Good

  Fair

  Poor

  N/A

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