Lehan Complaint Process

• Complaints Contact

• Area

• Store Number

• Date and Time Complaint Received

  Date

• Customer Name

• Date and time of the complaint

  Date

• Information about the complaint

• Store colleagues names involved?

Area manager Response

• Investigated?

  Yes

  No

  N/A

• Template Response to customer?

  Yes

  No

  N/A

• If Template, which response?

• If not template, please insert response below?

• Any further information required?

• Can this complaint now be closed?

  Yes

  No

  N/A