Life Time General Manager Walkthrough

• Conducted on

  Date

• Select date

  Date

• Prepared by

Exterior

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Standard Met: CleanlinessParking lot and landscaping clear of debris no spills, gum, or cig butts in the entrance area, garbage cans

  Yes

  No

Front Desk

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Front Desk Restrictions

  

• Are Enhanced Cleaning Protocols being enforced?

  Safe

  At Risk

  N/A

• Is disinfecting all high-touch areas (granite tops, door handles, etc) occurring every 30 minutes ?

  Safe

  At Risk

  N/A

• Is social distancing being practiced at check in ( see soft, low, moderate or high for exact distancing measures)

  Safe

  At Risk

  N/A

• Critical ECP & Standard Uniform Met: Team Member is wearing ECP uniform guidelines including spray bottle, towel, and PPE?

  Safe

  At Risk

  N/A

• Is the Touchless check in process being completed and observed?

  Safe

  At Risk

  N/A

• Standard Met: Sensory: Displays updated and SOP, music volume, smell, air quality

  Yes

  No

• Standard Met: Like New Condition: Desk, couches, tile, wallpaper, and light bulbs

  Yes

  No

• Standard Met: Systems: Activity Center task list, Front desk checklist, Zone Rotation/schedule

  Yes

  No

LIFE SPA | SALON

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Life Spa Government Restrictions

  

• Life Spa Product Restrictions

  

• Team Members and guest are washing their hands immediately prior to and following all services ?

  Safe

  At Risk

  N/A

• Team Members and guest are provided mask and gloves ? (Team Members must wear gloves and PPE)

  Safe

  At Risk

  N/A

• Social distancing (criteria dependent upon local guidelines) are in place for members if a line is forming at front desk?

  Safe

  At Risk

  N/A

• Disinfecting occurring before and after each service and every 30 minutes in high traffic areas like at front desk?

  Safe

  At Risk

  N/A

• ECP & Standard Uniform Met:Name tag, dressed according to the style guide, LT Way Behaviors, friendly and inviting, disinfecting spray bottle and clean towel

  Yes

  No

• Standard Met: Sensory: Smells, music level, air quality, serene massage area, menus updates, lighting

  Yes

  No

• Standard Met: Systems: AM/PM checklist, Close-out paperwork packet, tip report signed off, cleaning checklist, DH walkthrough

  Yes

  No

LIFE CAFÉ

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Life Café & Bistro Government Restrictions

  

• Life Café & Bistro Products and Services

  

• Is continuous disinfecting occurring of all surfaces every 30 minutes to including all high touch areas?

  Safe

  At Risk

  N/A

• Team Members are all wearing gloves for all transactions?

  Safe

  At Risk

  N/A

• Are sneeze guards in place at each POS station?

  Safe

  At Risk

  N/A

• If a line is forming, is social distancing occurring?

  Safe

  At Risk

  N/A

• Is there a specific order pickup zone in place for each order ?

  Safe

  At Risk

  N/A

• Standard Met: Cleanliness: Tables and chairs, lighting, shelves, TV, plants, windows, trash cans, floors, under counters, vents and air returns

  Yes

  No

• Standard Met: Sensory: Table displays, music volume, smells, air quality, TV on and set to right channel, and fully stocked shelves

  Yes

  No

• Standard Met: Like New Condition: Couches and rugs, tiles, wall coverings, coolers, ovens, freezers, and lighting

  Yes

  No

• ECP Uniform & Standard Met: Team Members: Tucked shirts, clean aprons, LT Way Behaviors, understand Mission/Vision, friendly, gloves, mask and PPE ?

  Yes

  No

• Standard Met: Systems: Sanitation checklist, station assignment card, monthly cleaning assignment, pre-shift huddle

  Yes

  No

SALES

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Member Sales Offices Government Restrictions

  

• Membership Sales Offices Products & Services

  

• Are surfaces being disinfected before and after each transaction? ( Including all surfaces, signature pad, door handles, computer, keyboard, mouse and phone?)

  Safe

  At Risk

  N/A

• ECP Uniform & Standard Met: Team Members: Name tag, professional dress, HWOL behaviors, understands Mission and Vision, spray bottle, clean towel, and PPE?

  Safe

  At Risk

  N/A

• Standard Met: Cleanliness: Carpets, counters and desk, vents

  Yes

  No

• Standard Met: Sensory: Promotional materials, desks organized, and smell

  Yes

  No

• Standard Met: Like New Condition: Working drawers, carpet, computers, lighting

  Yes

  No

GYM/ SQUASH/ PICKLEBALL/ RACQUETBALL

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Standard Met: Cleanliness: Wood floors, doorways, edges and molding, nets and backboards, glass, walls, and rock wall area

  Yes

  No

• Standard Met: Sensory: Temperature, lighting, signage, and smell

  Yes

  No

• Standard Met: Like New Condition: Balls in good condition, wood floors, lights operational, wall carpet, and backboard

  Yes

  No

KIDS ACTIVITIES

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Child Center/Kids Academy Government Restrictions

  

• Child Center/Kids Academy Government Restrictions

  

• Did you observe a cleaning break between “Kids Academy” classes ?

  Safe

  At Risk

  N/A

• Are high touch surfaces being cleaned every hour?

  Safe

  At Risk

  N/A

• Are all toys that are considered small removed from entire space?

  Safe

  At Risk

  N/A

• Are temperature checks occurring upon entry ?(may not be required) if temperature exceeds 100.4 admittance will be declined

  Safe

  At Risk

  N/A

• Can you observe that social distancing is occurring? ( chairs removed, mats spaced 6ft apart, at check in parents are 6 feet apart)

  Safe

  At Risk

  N/A

• Rockwall: Are their less than 10 people in the space?

  Safe

  At Risk

  N/A

• ECP & Uniform Standard Met: Team Members: Name tag, tucked shirt, correct pants, LT Way Behaviors, ratios/zones, understanding Mission and Vision, Mask is being worn, and gloves ( if CDC has recommended for your state)

  Safe

  At Risk

  N/A

• Standard Met: Cleanliness: Mondo floor, carpet, wood floors, bathrooms, under maze, shelves, toys, corners and edges

  Yes

  No

• Standard Met: Sensory: Marketing materials updated and SOP, music volume, smells, and air quality

  Yes

  No

• Standard Met: Like New Condition: TV, toys, basketball backboards/hoops/net, carpet, outdoor play area and ground cover

  Yes

  No

• Standard Met: Systems - Daily audit, DH review, programming, child center areas, AM/PM task list, zone rotation

  Yes

  No

OPERATIONS

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Standard Met: Cleanliness: Main hallway, edges and ledges, floors, hospitality desk, loading dock, turf

  Yes

  No

• Standard Met: Sensory: Music at the correct level, smells, media displays, plants

  Yes

  No

• Standard Met: Like New Condition: Laundry room equipment, hospitality desk, taski, carpet cleaner, and lighting

  Yes

  No

• Standard Met: Team Members: Name tag, correct pants, shirt tucked, LT Way Behaviors, understanding Mission and Vision

  Yes

  No

• Standard Met: Systems: Daily rotation, daily tasks, daily walkthrough, schedule, NPS

  Yes

  No

MEN'S AND WOMEN'S LOCKERROOM

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• 

• 

• (moderate and high level only) Are their no counter amenities?

  Safe

  At Risk

  N/A

• Is every other locker available (upper & lower staggered.) Out of service identified with branded cling?

  Safe

  At Risk

  N/A

• (high level only) is every 4th locker available (lowers closed) out of service identified with cling

  Safe

  At Risk

  N/A

• (high level only) Is every other shower available ?

  Safe

  At Risk

  N/A

• (high level only) Is every only sink available?

  Safe

  At Risk

  N/A

• Standard Met: Cleanliness: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, plants, sauna/steam room, and plants

  Yes

  No

• Standard Met: Sensory: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising

  Yes

  No

• Standard Met: Like New Condition: Shower curtains, locker doors, couches, TV, benches, tile, shower, and sinks

  Yes

  No

• Standard Met: Team Members: Present, name tag, correct pants, LT Way Behaviors, understanding Mission and Vision

  Yes

  No

• Standard Met: Systems: Lockerroom checklist

  Yes

  No

FAMILY LOCKERROOM

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Locker Rooms Government Restrictions

  

• (moderate and high level only) Are their no counter amenities?

  Safe

  At Risk

  N/A

• Is every other locker available (upper & lower staggered.) Out of service identified with branded cling?

  Safe

  At Risk

  N/A

• (high level only) is every 4th locker available (lowers closed) out of service identified with cling

  Safe

  At Risk

  N/A

• (high level only) Is every other shower available ?

  Safe

  At Risk

  N/A

• (high level only) Is every only sink available?

  Safe

  At Risk

  N/A

• Standard Met: Cleanliness: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, plants, sauna/steam room, and plants

  Yes

  No

• Standard Met: Sensory: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising

  Yes

  No

• Standard Met: Life New Condition: Shower curtains, locker doors, couches, TV, benches, tile, shower and sinks

  Yes

  No

• Standard Met: Systems: Locker room checklist complete

  Yes

  No

Aquatics

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Aquatics Government Restrictions

  

• Aquatics Products and Services

  

• Is hourly sanitation occurring of all high touch surfaces ( i.e., pool ladder railings, door handles, faucets, push bars, toilet handles, and keyboards)

  Yes

  No

  N/A

• Are indoor pool chairs placed 6 feet apart in groups of 2?

  Yes

  No

  N/A

• Are Outdoor pool chairs placed 6 feet apart in group of 2

  Yes

  No

  N/A

• Whirlpools/ Spas- Based on your guidelines are signs posted indicating any and all capacity restrictions?

  Safe

  At Risk

  N/A

• ECP & Uniform Standard Met: Team Members: Name tag, LTF Branded suits, LT Way Behaviors, understanding Mission and Vision, spray bottle and clean towel

  Yes

  No

• Standard Met: Cleanliness: Deck, no sand/debris, whirlpools foam free, pool furniture, pump room, sauna, bathrooms

  Yes

  No

• Standard Met: Sensory: Air quality and temperature, displays, music level, and smells

  Yes

  No

• Standard Met: Life New Condition: Cleaners, vacuums, pool furniture, pipes, tile, stairway to slides, lights

  Yes

  No

• Standard Met: Systems: Pool check log, daily audit, cleaning checklist

  Yes

  No

PERSONAL TRAINING /SGT/ PILATES

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Training Products & Services

  

• Pilates Products & Services

  

• Are fitness professionals using approved cleaner and completing before and after each session?

  Yes

  No

  N/A

• Is social distancing occurring during sessions (6 feet with no physical touch)

  Safe

  At Risk

  N/A

• If under moderate or high level restrictions is equipment spaced 6 feet apart ( seat to seat)

  Safe

  At Risk

  N/A

• Does Pilates schedule have 30 minutes in between to ensure proper cleaning ( inspect schedule)

  Safe

  At Risk

  N/A

• Are their only 5 clients in the studio at every other reformer? (Pilates Group up to 5)

  Safe

  At Risk

  N/A

• Are their no more than 12 people in a SGT class (GTX, Alpha etc)

  Safe

  At Risk

  N/A

• Standard Met: Cleanliness: Equipment, carpet, mondo floor, ATA floor, Pilates studio, mirrors, and mats

  Yes

  No

• Standard met: Sensory: Air quality, temperature, displays, and smells

  Yes

  No

• Standard Met: Life New Condition: All equipment, body bars, flooring, wall covering, green mats, and lights

  Yes

  No

• Standard Met: Team Members: Name tag, dressed according to style guide , LT Way Behaviors, understanding Mission and Vision

  Yes

  No

• Standard Met: Systems: Daily dashboard, walkthrough, and cleaning schedule

  Yes

  No

GROUP FITNESS

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Studio/Group Fitness/Cycle/ Yoga Restrictions

  

• Studio/ Group Fitness/ Cycle/ Yoga Products & Services

  

• Is social distancing being practiced while classes are being conducted?

  Safe

  At Risk

  N/A

• Are reserve floor indicators in place?

  Safe

  At Risk

  N/A

• Are their 30 minutes between each class to allow for disinfecting on the schedule?

  Safe

  At Risk

  N/A

• Standard Met: Cleanliness: Mats, mirrors, corners, edges behind equipment, flooring, small equipment and shelves

  Yes

  No

• Standard Met: Sensory: Air quality, temperature, displays, and smells

  Yes

  No

• Standard Met: Life New Condition: Equipment, stereo/mics, mirrors, and lights

  Yes

  No

• Standard Met: Team Members : Dressed according to style guide , LT Way Behaviors, understanding Mission and Vision

  Yes

  No

• Standard Met: Systems: Class schedule, phone list, sign-in sheets, cleaning schedule, decibel reading sheet

  Yes

  No

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Tennis Government Restrictions

  

• Tennis Products & Services

  

• Are tennis professionals observed handling ALL equipment including tennis balls?

  Safe

  At Risk

  N/A

• Is social distancing occurring during sessions (6 feet with no physical touch)

  Safe

  At Risk

  N/A

• Are all benches removed ?

  Safe

  At Risk

  N/A

• Are all water coolers removed ?

  Safe

  At Risk

  N/A

• Are all score keepers removed?

  Safe

  At Risk

  N/A

• Are Enhanced Cleaning Protocols being enforced?

  Safe

  At Risk

  N/A

• Critical ECP & Standard Uniform Met: Team Member is wearing ECP uniform guidelines including spray bottle, towel, and PPE?

  Safe

  At Risk

  N/A

• Standard Met: Sensory: Displays updated and SOP, music volume, smell, air quality

  Yes

  No

• Standard met: Sensory: Air quality, temperature, displays, and smells

  Yes

  No

• Standard Met: Team Members: Name tag, dressed according to style guide , LT Way Behaviors, understanding Mission and Vision

  Yes

  No

• Standard Met: Systems: Daily dashboard, walkthrough, and cleaning schedule

  Yes

  No

• Like New & Functional - Rating Consideration: Courts, nets, pro shop counters/carpet/displays, wind screens, lights in good condition and working order. Ensure courts are “Like New”, teaching supplies current and in great condition.

  Good

  Fair

  Poor

  N/A

• Detractor /Passive /Promoter

  Detractor

  Passive

  Promoter

• Life Time Work Product Restrictions

  

• Are disinfectant wipes on every tabletop throughout space?

  Safe

  At Risk

  N/A

• Are occupancy limits and social distancing being followed ( Only 6 people per meeting)?

  Safe

  At Risk

  N/A

• Are all food items are Grab-N-Go, or disposable items for food service?

  Safe

  At Risk

  N/A

• Critical ECP & Standard Uniform Met: Team Member is wearing ECP uniform guidelines including spray bottle, towel, and PPE?

  Safe

  At Risk

  N/A

• Is the Touchless check in process being completed and observed?

  Safe

  At Risk

  N/A

• Standard Met: Sensory: Displays updated and SOP, music volume, smell, air quality

  Yes

  No

• Standard Met: Like New Condition: Desk, couches, tile, wallpaper, and light bulbs

  Yes

  No

• Detractor / Passive / Promoter

  Detractor

  Passive

  Promoter

• Life Shop Government Restrictions

  

• Are Enhanced Cleaning Protocols being enforced?

  Safe

  At Risk

  N/A

• Is disinfecting all high-touch areas (granite tops, door handles, etc) every 30 minutes

  Safe

  At Risk

  N/A

• Is social distancing being practiced at check in ( see soft, low, moderate or high for exact distancing measures)

  Safe

  At Risk

  N/A

• Critical ECP & Standard Uniform Met: Team Member is wearing ECP uniform guidelines including spray bottle, towel, and PPE?

  Safe

  At Risk

  N/A

• Standard Met: Sensory: Displays updated and SOP, music volume, smell, air quality

  Yes

  No

• Standard Met: Like New Condition: Desk, couches, tile, wallpaper, and light bulbs

  Yes

  No