Life Time Kids Quarterly Audit

• Club Location
  Address

• Add photo of CC / Academy entrance

  Media

• Audit Title:

• Manager

• Selfie with Manager

  Media

• Conducted on:

  Date

• Auditor:

• Signature of Auditor:

  Sign

• Do I need to audit Academy / CC Desk Operations? (Section 1)

  Yes

  No

  N/A

Academy / Child Center Desk (Section 1)

• (3pts) Atmosphere: Overall snap shot: Does it smell good, look clean, seem organized, etc.

• Snap a photo

  Media

• Reason for score:

• (6pts) Desk Team Member: Manager/Assistant, Sup or seasoned TM: Friendly, personal, inviting and engaging. Manager or assistant in space during high peak times

• Reason for score:

• (4pts) Family connection: Members are greeted as in we have been waiting all day for you.

• Reason for score:

• (8pts) Check-in / Check-out: No children in red zones (Entrance/exit), appropriate red zone signage/5 pt check cards, following Standard Operating Procedures / Suggests programming or guides to an activity in kids space. During check out provides feedback on child's accomplishments.

• Snap a photo

  Media

• Reason for score:

• (3pts) Identification: Kids identified with a nametag, appropriate colored dot sticker as needed and programming wristband if applicable (LTKA, Kids Play or Youth Fitness)

• Reason for score:

• (3pts) Academy/Child Center Ratios: Is the Academy / Child Center in Ratio? Infants? Children? Appropriate Child Count sheet being utilized?

• Reason for score:

• (2pts) Desk free of clutter and personal belongings.

• Snap a photo

  Media

• Reason for score:

• (12pts) Systems Binder and clipboard: Accurate forms and copies available (Rotation, TM schedule, contact list, cleaning/closing checklists, infant reservations, shift change, manual sign-ins, color sheets, emergency evacuation drill log and upcoming days prepped, etc.)

• Snap a photo

  Media

• Reason for score:

• (6pts) Emergency Evacuation Drills (Complete Log, Running Drills and Pull/Request Report)

• Reason for score:

• (2pts) Daily Audit completed by Manager and Assistant. Action Items identified

• Snap a photo

  Media

• Reason for score:

• (4pts) Parent feedback and communications- Feedback to parents regarding incidents and/or behavior. How do TMs communicate behavior and incident issues to desk?

• Reason for score:

• (5pts) Member Communications: CURRENT Schedules, Newsletter and upcoming programming promotions. Daily/wkly/monthly Academy/CC Activity schedules/LTKA programming/Kids Play schedule posted and copies available.

• Snap a photo

  Media

• Reason for score:

• Do I need to audit Kids Team Member appearance and engagement? (Section 2)

  Yes

  No

  N/A

Kids Team Member Appearance and Engagement (Section 2)

• (8pts) All TMs in proper uniform: Follows Style Guide, Nametag, appropriate shirt, pants, jacket, clean shoes, appropriate jewelry, clean shaven, etc.

• Snap a photo

  Media

• Reason for score:

• (4pts) Ask 2 TMs to DESCRIBE how they follow the LT Mission.

• Reason for score:

• (4pts) TMs follow the 3 HWOL behaviors: Demonstrate the Golden Rule, Meet and Greet, Handle or Hand Off, PPCC (1 pt for each)

• Reason for score:

• (10pts) Zones: Team Members in zones occupied by children, engaging with kids and following lessons/activity schedule (If applicable) (1pt for engagement/activity and 1pt for being in zone)

• Reason for score:

• (10pts- 80% and up - Remove 2 pts for every 10% decrease) LTU Compliancy: Team Members are compliant in LT and Kids learning requirements (CPR/First Aid) Utilize LTU's most recent report

• Reason for score:

• (4pts) TMs knowledgable: Ask 2 TMs about upcoming programming and responsibilities (2 pts for each) Can TMs promote programming?

• Reason for score:

• (4pts) Assisting Members: Assisting parents with drop-off and pick-up as needed (2pts for drop-off and 2pts for pick-up)

• Reason for score:

• (16pts) Safety: Following 4 Safety P's in all kids spaces? Executing: Plan/Scan, Prioritize, Prevent and Play (4pts for the main 4 areas: Infant, Toddler, Media/Computer, Gym/Soft Play/Outside

• Snap a photo

  Media

• Reason for score:

• (8pts) Safety PlayBreaks: Taking place every hour, Team Member encourages and guides, children participate, organized, clean up toys, check in with team and possibly review rules. Bonus: Make it fun!!

• Snap a photo or film PlayBreak

  Media

• Reason for score:

• Do I need to audit the Kids Spaces? (Section 3)

  Yes

  No

  N/A

Kids Spaces (Section 3)

• (3pts) CC/Academy Lobby: Clean, organized, free of debris, lost and found not overflowing and sanitizers full <br><br>Choose Tour Ready or Not Tour Ready

  Tour Ready

  Not Tour Ready

• Snap a photo

  Media

• (3pts) Media / Computer Room: Clean, organized, free of debris, all technology in working order (or work order submitted)<br><br>Choose Tour Ready or Not Tour Ready

  Tour Ready

  Not Tour Ready

• Snap a photo

  Media

• (2pts) Overall, space is safely operated?

• (3pts) Bathrooms: Clean, free of odor, free of debris and bathroom checklist utilized <br><br>Choose Tour Ready or Not Tour Ready

  Tour Ready

  Not Tour Ready

• Snap a photo

  Media

• (2pts) Overall, space is safely operated?

• Bathroom Management: Following bathroom standard operating procedures. Only 1 child per stall and no children playing in bathroom (sink, toilet, etc.) TMs checking back with children once they open the door for usage.

• Snap a photo

  Media

• (3pts) Infant Room: Clean, organized, free of debris, all infant toys/bouncers/swings in working order (or replacement/s ordered)<br><br>Choose Tour Ready or Not Tour Ready

  Tour Ready

  Not Tour Ready

• Snap a photo

  Media

• (2pts) Overall, space is safely operated?

• (3pts) Toddler Room: Clean, organized, free of debris, toys available for play, all toys in working order (or replacement items ordered)<br><br><br>Choose Tour Ready or Not Tour Ready

  Tour Ready

  Not Tour Ready

• Snap a photo

  Media

• (2pts) Overall, space is safely operated?

• Does the club have a maze/mondo/meadow/gym?

  Yes

  No

  N/A

• (3pts) Maze/Mondo/Meadow/Gym: Clean, organized, free of debris, floor clean, wall pads clean, toys available for play, and all toys in working order (or replacement items ordered)<br><br>

  Tour Ready

  Not Tour Ready

• Snap a photo

  Media

• (2pts) Overall, space is safely operated?

• (1pt) 4 Safety P's sign hanging in space ?

• Does the club have an outside play area?

  Yes

  No

  N/A

• (3pts or n/a) Outside: Clean, free of debris, toys available for play, and all toys in working order (or replacement items ordered)<br><br><br>Choose Tour Ready or Not Tour Ready

  Tour Ready

  Not Tour Ready

• Snap a photo

  Media

• (2pts) Overall, space is safely operated?

• Does the club have a storage closet?

  Yes

  No

  N/A

• (3pts) Storage: Clean, free of debris, functional, balls, fitness and sports equipment<br>available for play and in working order (or replacement items ordered)

  Artistry

  Not artistry

• Snap a photo

  Media

• Does the club offer paid Kids Activities programming / or do I need to audit? (Section 4)

  Yes

  No

  N/A

Kids Programming (Section 4)

• (2pts) Programming approved by RM/AL: Follows Master List Guidelines

  Scheduled for the year

  Not scheduled for the year

• Reason for score

• (2pts per binder/total of 6pts) Programming Systems Binders created and utilized: Birthday Parties, Camps/School Break Days and PNO

• Reason for score:

• (2pts per program utilizing materials/total of 10pts) National Themes and Marketing being followed using Branded Marketing Materials: Upcoming Events, Camps, PNO, Birthday Parties, Youth Fitness, LTKA, Martial Arts,etc.

• Reason for score:

• (2pts per program forms/total of 6pts) Operational and Registration Forms accurate and available: Camps: Summer/School break days/week, PNO Birthday Party booking forms and Paid Programming (Youth Fitness, Privates, Semi-privates, Martial Arts, etc.)

• Reason for score:

• (2pts per program utilizing Lesson Plans/total of 4 pts) Lesson Plans: Camps: School Break Days/Weeks and PNO

• Reason for score:

• (2pts for each program that utilizes counselor/guest lists/total of 6pts) Counselor / Birthday Guest List: Camps, PNO and Birthday Parties

• Reason for score:

• (6pts) Utilizing corp snacks, following HWOL standards and purchases within Camp COGS Budget: Camp and School Break days/week

• Reason for score:

• (4pts) Life Cafe being utilized: Camps and Birthday Parties: Working Partnership with Cafe DH to allocate food costs. Juice, lunches, pizzas, etc.

• Reason for score:

• (1pt per position/total of 6pts) Programming Team Members, Gurus and Supervisors Hired and Trained: Camp, PNO, Birthday Parties, LTKA Programming, Youth Fitness, Martial Arts, etc.

• Reason for score

• (2pts per position/total of 6pts) Audits and Programming Observations and Feedback: Gurus, Coaches and Instructors: LTKA Programming, Youth Fitness, Martial Arts, etc.

• Reason for score

• (2pts for participation over 20 Kids) PNO Participation

  On average 20 or less participants

  On average more than 20 participants

• Reason for score:

• (2pts for each scheduled) Parent's Night Offered: Additional PNOs added to meet revenue goals

  Scheduled for the year

  Not scheduled for the year

• Reason for score

• (2pts) School Break Camps Daily/Weekly/Track/Summer Scheduled for the year

  Scheduled for the year

  Not scheduled for the year

• Reason for score

• (4pts) Participation Numbers for all Camp Programming Exceeds or DOES Not Exceed Expectations.

  Not Meeting Expectations

  Meeting Expectations

• Reason for score

• (4pts) Birthday Parties Booked for CURRENT month: Exceeds or DOES NOT Exceed Expectations.

  Not Meeting Expectations

  Meeting Expectations

• Reason for score

• Does the club offer Kids Academy programming or do I need to audit? (Section 5)

  Yes

  No

  N/A

Kids Academy PlaySpace and Studios: LTKA Clubs ONLY (Section 5)

• (6pts max) PlaySpace Guru Engagement

  Guru NOT Identified

  Guru Guides

  Guru Engages w/ Curriculum

  Guru Engages w/ Curriculum & is Enthusiastic

• Reason for score

• (2pts max) Transitions

  Transitions DO NOT happen during Safety Breaks

  Transitions happen Sometimes during safety Breaks

  Transitions happen EVERY time during safety Breaks

• Reason for score

• (2pts) Team Member/s assist Gurus guide and engage as needed

  Off

  On

• Reason for score

• (6pts) Curriculum: Signature Classes- Grids posted (2pts) , Lesson Plans Available (2pts) and Lesson Plans being Utilized (2pts)

• Reason for score

• Does the club have an art studio?

  Yes

  No

  N/A

• (4pts) LTKA Studio: Art Studio - Clean, Organized, Stocked and no broken items "Tour Ready"

• Snap a photo

  Media

• Reason for score

• Does the club have a movement or movement/learning studio/learning lab?

  Yes

  No

  N/A

• LTKA Studio: Movement Studio or Movement/Learning/Learning Lab Clean, Organized, Stocked and no broken items "Tour Ready"

• Snap a photo

  Media

• Reason for score

• Does your club have a Learning studio?

  Yes

  No

  N/A

• LTKA Studio: Learning Studio - Clean, Organized, Stocked and no broken items "Tour Ready"

• Snap a photo

  Media

• Reason for score

• Does the the club have a tumbling or fit studio?

  Yes

  No

  N/A

• (4pts) LTKA Studio: Tumbling Studio or FIT Studio- Clean, Organized, Stocked and no broken items "Tour Ready"

• Snap a photo

  Media

• Reason for score

• (6pts) Toddler Programming: Prepared and utilizing daily Buttercups Lessons or engaging activities 2pts) / Signature Toddler Lessons/Active activities (2pts) and Supplies: Toys, Bin and Binder Prepped and Utilized(2pts)

• Reason for score

• Snap a photo

  Media

• Does the club have a Rock Wall or do I need to audit? (Section 6)

  Yes

  No

  N/A

Rock Wall (Section 6)

• (2pts per Inspection Log/total 16pts) Inspections: Every 2 Weeks: Belay, Carabiners, Rope and Harnesses - Once per Month: Helmet, Webbing, Shoes and Auto-Belays - 1 point if available and 1 pt for completed

• Reason for score

• (2pts per Log/total 8pts) Logs: Facility Maintenance, Equipment Inspection, Incident Reports and Drop-in and Equipment Check-out Logs - 1 point if available and 1 pt for completed

• Snap a photo

  Media

• Reason for score

• (2pts) Climbing Rules Displayed

• Snap a photo

  Media

• Reason for score

• (2pts) Climbing Equipment labeled

• Reason for score

• (2pts per wristband color/total 8pts) Wristband Identification/Certifications: Green(Autos), Yellow(Top Rope), Red (Lead Climb) and Blue(Lead Belay)

• Reason for score

• (6pts) Waiver: Current and Enforced (Paper, climbing cards or RW MSS up-to-date: Kiosk)

• Reason for score

• (4pts) Signage accurate and updated

• Snap a photo

  Media

• Reason for score

• (6pts) Rock Wall Pit: Clean, Raked and rubber 6 inches deep

• Snap a photo

  Media

• Reason for score

• (8pts) Rock Wall surface in good condition, area free of dust, debris and all glass clean.

• Snap a photo

  Media

• Reason for score

• (4pts) Ropes: Daisy and Chained

• Snap a photo

  Media

• Reason for score

• (6pts) Equipment: Like new condition, poor equipment not being used and 3-6 month plan in outlook to replace equipment (Harnesses: Plastic clip removed from chalk bags/Shoes)

• Snap a photo

  Media

• Reason for score

• (6pts) Equipment: Like new condition, poor equipment not being used and 3-6 month plan in outlook to replace equipment (Ropes and carabiners)

• Reason for score

• (2pts) Rock Wall Supervisor Hired and in Role

• Reason for score

• (4pts) Schedule created and posted

• Snap a photo

  Media

• Reason for score

• (4pts) ROUTES Set

  Accurate Number of Routes and Variety

  Not enough Routes/or lack of variety

• Reason for score

• (1pt) Routes Labeled

• Snap a photo

  Media

• Reason for score

• Does the Rock Wall have Auto-Belays?

  Yes

  No

  N/A

• (6pts) Auto-Belays (if available): Appropriate oil levels, air pressure and in working order or work order placed. If wall not open, all autos locked up.

• Snap a photo

  Media

• Reason for score

• (4pts) Auto-Belay Gates being utilized

• Snap a photo

  Media

• Reason for score

• Rock Wall Operations / Or I need to audit the Rock Wall Operations

  Yes

  No

  N/A

• (10pts) Climbing Rules Enforced (If wall open, following 1 TM to every 10 active climbers)

• Reason for score

• (10pts) Climbing Rules Enforced (If wall open, following 1 TM to every 10 active climbers)

• Reason for score

• Is the Rock Wall open or do I need to audit?

  Yes

  No

  N/A

• (10pts) Climbing Rules Enforced (If wall open, following 1 TM to every 10 active climbers)

• Reason for score

• Do I need to audit the Kids Marketing? (Section 7)

  Yes

  No

  N/A

Marketing (Section 7)

• (10pts) LTKA / Child Center: Appropriate Branding and up-to-date

• Reason for score

• Snap a photo

  Media

• (4pts) Glass Cases / Bulletin Boards

  Glass Cases/Boards utilized

  Utilized w/ corp materials

  Utilized with corp materials and up-to-date

• Reason for score

• Snap a photo

  Media

• Does the club utilize additional marketing for Kids Activities?

  Yes

  No

  N/A

• (2pts) Account Managers have appropriate Kids Promotional Materials and Copies:

  Account Managers have NO Kids Promo Materials

  Account Managers have SOME Kids Promo Materials

  Account Managers have ALL Kids Promo Materials

• Reason for score

• Snap a photo

  Media

• (2pts) Yearly Calendar updated and copies available

• Reason for score

• (1pt) myLT post completed weekly

  Off

  On

• Reason for score

• Do I need to audit Team Member communication / management? (Section 8)

  Yes

  No

  N/A

Team Member Communication / Management (Section 8)

• (6pts) Team Member Files: Secure, up-to-date, according to SOP and Licensing

• Reason for score

• (3pts) Team Member Communication: Covering shifts, upcoming events and activities, expectations and highlighting Team Players and WINS from the previous week: Utilizes Yammer

  Never

  As Needed

  Weekly

  Weekly using Yammer

• Reason for score

• (1pt) Quarterly ALL TEAM Meeting scheduled

  Off

  On

• Reason for score

• (1pt) Missed Punch Sheets in Binder and available

  Off

  On

• Reason for score

• Do I need to audit the Kids Manager's Management? (Section 9)

  Yes

  No

  N/A

Management (Section 9)

• (4pts) Knows how many Jr. Members and Monthly Goals

• Reason for score

• (6pts) Manager's Office "Tour Ready" (Floor, counter and desk- 2 pts each)

• Reason for score

• Snap a photo

  Media

• (6pts) Team Member Schedules Prepared and Posted (CC/LTKA, YF/LTKA PROGRAMMING, RWALL, BDAYs, CAMPs, PNOs)

• Reason for score

• (1pt) Weekly Objectives Completed

  Off

  On

• Snap a photo

  Media

• (6pts) Supplies: Within budget and order items that are approved and needed. Not using Pcard for unauthorized purchases.

• Reason for score

• (4pts) Simple Scheduler or CC labor management tool being Utilized and Updated.

• Reason for score

• (1pt) Taleo Requisitions Up-to-date (All needed positions posted)

• Reason for score

• (1pt) Work Orders Placed (If needed) Using CMMS

  Off

  On

• Reason for score

• Club has administration for full Kids Activities or or do I need to audit? (Section 10)

  Yes

  No

  N/A

Administration (Section 10) Final Section

• Activity Desk is knowledgable and has current marketing materials for ALL Kids Programming.

• Reason for score

• (4pts) Cross Department 1:1s - Cafe, Aquatics, MEM, MSDH - Kids Summit

• Reason for score

• (4pts) Financial Dashboard: View Daily (Provide snapshot) and Forecasting

• Reason for score

• (4pts) Tactical Plan: Utilized and Up-to-date

• Reason for score

• (1pt) Weekly 1:1 with GM

  Off

  On

• Reason for score

• (1pt) Weekly 1:1 with RM/AL

  Off

  On

• Reason for score

• (1pt) EFT Reporting: Up-to-Date

  Off

  On

• Reason for score

• (2pts) Birthday Party Postcards

  Never used

  Sometimes

  ALWAYS sent out by 2nd wk of prior month: Cognos

• Reason for score

• (2pts) Birthday Party Calls

  Never

  Sometimes

  Always

• Reason for score