Audit

Do I need to audit Academy / CC Desk Operations? (Section 1)

Academy / Child Center Desk (Section 1)
(3pts) Atmosphere: Overall snap shot:
Does it smell good, look clean, seem organized, etc.
Snap a photo

Reason for score:

(6pts) Desk Team Member: Manager/Assistant, Sup or seasoned TM: Friendly, personal, inviting and engaging. Manager or assistant in space during high peak times

Reason for score:

(4pts) Family connection: Members are greeted as in we have been waiting all day for you.

Reason for score:

(8pts) Check-in / Check-out: No children in red zones (Entrance/exit), appropriate red zone signage/5 pt check cards, following Standard Operating Procedures / Suggests programming or guides to an activity in kids space. During check out provides feedback on child's accomplishments.
Snap a photo

Reason for score:

(3pts) Identification: Kids identified with a nametag, appropriate colored dot sticker as needed and programming wristband if applicable (LTKA, Kids Play or Youth Fitness)

Reason for score:

(3pts) Academy/Child Center Ratios: Is the Academy / Child Center in Ratio? Infants? Children? Appropriate Child Count sheet being utilized?

Reason for score:

(2pts) Desk free of clutter and personal belongings.
Snap a photo

Reason for score:

(12pts) Systems Binder and clipboard: Accurate forms and copies available (Rotation, TM schedule, contact list, cleaning/closing checklists, infant reservations, shift change, manual sign-ins, color sheets, emergency evacuation drill log and upcoming days prepped, etc.)
Snap a photo

Reason for score:

(6pts) Emergency Evacuation Drills (Complete Log, Running Drills and Pull/Request Report)

Reason for score:

(2pts) Daily Audit completed by Manager and Assistant. Action Items identified
Snap a photo

Reason for score:

(4pts) Parent feedback and communications- Feedback to parents regarding incidents and/or behavior. How do TMs communicate behavior and incident issues to desk?

Reason for score:

(5pts) Member Communications: CURRENT Schedules, Newsletter and upcoming programming promotions. Daily/wkly/monthly Academy/CC Activity schedules/LTKA programming/Kids Play schedule posted and copies available.
Snap a photo

Reason for score:

Do I need to audit Kids Team Member appearance and engagement? (Section 2)

Kids Team Member Appearance and Engagement (Section 2)
(8pts) All TMs in proper uniform: Follows Style Guide, Nametag, appropriate shirt, pants, jacket, clean shoes, appropriate jewelry, clean shaven, etc.
Snap a photo

Reason for score:

(4pts) Ask 2 TMs to DESCRIBE how they follow the LT Mission.

Reason for score:

(4pts) TMs follow the 3 HWOL behaviors: Demonstrate the Golden Rule, Meet and Greet, Handle or Hand Off, PPCC (1 pt for each)

Reason for score:

(10pts) Zones: Team Members in zones occupied by children, engaging with kids and following lessons/activity schedule (If applicable)
(1pt for engagement/activity and 1pt for being in zone)

Reason for score:

(10pts- 80% and up - Remove 2 pts for every 10% decrease) LTU Compliancy: Team Members are compliant in LT and Kids learning requirements (CPR/First Aid) Utilize LTU's most recent report

Reason for score:

(4pts) TMs knowledgable: Ask 2 TMs about upcoming programming and responsibilities (2 pts for each)
Can TMs promote programming?

Reason for score:

(4pts) Assisting Members: Assisting parents with drop-off and pick-up as needed
(2pts for drop-off and 2pts for pick-up)

Reason for score:

(16pts) Safety: Following 4 Safety P's in all kids spaces?
Executing: Plan/Scan, Prioritize, Prevent and Play
(4pts for the main 4 areas: Infant, Toddler, Media/Computer, Gym/Soft Play/Outside
Snap a photo

Reason for score:

(8pts) Safety PlayBreaks: Taking place every hour, Team Member encourages and guides, children participate, organized, clean up toys, check in with team and possibly review rules. Bonus: Make it fun!!
Snap a photo or film PlayBreak

Reason for score:

Do I need to audit the Kids Spaces? (Section 3)

Kids Spaces (Section 3)

(3pts) CC/Academy Lobby: Clean, organized, free of debris, lost and found not overflowing and sanitizers full

Choose Tour Ready or Not Tour Ready

Snap a photo

(3pts) Media / Computer Room: Clean, organized, free of debris, all technology in working order (or work order submitted)

Choose Tour Ready or Not Tour Ready

Snap a photo

(2pts) Overall, space is safely operated?

(3pts) Bathrooms: Clean, free of odor, free of debris and bathroom checklist utilized

Choose Tour Ready or Not Tour Ready

Snap a photo

(2pts) Overall, space is safely operated?

Bathroom Management: Following bathroom standard operating procedures. Only 1 child per stall and no children playing in bathroom (sink, toilet, etc.) TMs checking back with children once they open the door for usage.
Snap a photo

(3pts) Infant Room: Clean, organized, free of debris, all infant toys/bouncers/swings in working order (or replacement/s ordered)

Choose Tour Ready or Not Tour Ready

Snap a photo

(2pts) Overall, space is safely operated?

(3pts) Toddler Room: Clean, organized, free of debris, toys available for play, all toys in working order (or replacement items ordered)


Choose Tour Ready or Not Tour Ready

Snap a photo

(2pts) Overall, space is safely operated?

Does the club have a maze/mondo/meadow/gym?

(3pts) Maze/Mondo/Meadow/Gym: Clean, organized, free of debris, floor clean, wall pads clean, toys available for play, and all toys in working order (or replacement items ordered)

Snap a photo

(2pts) Overall, space is safely operated?

(1pt) 4 Safety P's sign hanging in space ?

Does the club have an outside play area?

(3pts or n/a) Outside: Clean, free of debris, toys available for play, and all toys in working order (or replacement items ordered)


Choose Tour Ready or Not Tour Ready

Snap a photo

(2pts) Overall, space is safely operated?

Does the club have a storage closet?

(3pts) Storage: Clean, free of debris, functional, balls, fitness and sports equipment
available for play and in working order (or replacement items ordered)

Snap a photo

Does the club offer paid Kids Activities programming / or do I need to audit? (Section 4)

Kids Programming (Section 4)

(2pts) Programming approved by RM/AL: Follows Master List Guidelines

Reason for score

(2pts per binder/total of 6pts) Programming Systems Binders created and utilized: Birthday Parties, Camps/School Break Days and PNO

Reason for score:

(2pts per program utilizing materials/total of 10pts) National Themes and Marketing being followed using Branded Marketing Materials: Upcoming Events, Camps, PNO, Birthday Parties, Youth Fitness, LTKA, Martial Arts,etc.

Reason for score:

(2pts per program forms/total of 6pts) Operational and Registration Forms accurate and available: Camps: Summer/School break days/week, PNO Birthday Party booking forms and Paid Programming (Youth Fitness, Privates, Semi-privates, Martial Arts, etc.)

Reason for score:

(2pts per program utilizing Lesson Plans/total of 4 pts) Lesson Plans: Camps: School Break Days/Weeks and PNO

Reason for score:

(2pts for each program that utilizes counselor/guest lists/total of 6pts)
Counselor / Birthday Guest List: Camps, PNO and Birthday Parties

Reason for score:

(6pts) Utilizing corp snacks, following HWOL standards and purchases within Camp COGS Budget: Camp and School Break days/week


Reason for score:

(4pts) Life Cafe being utilized: Camps and Birthday Parties: Working Partnership with Cafe DH to allocate food costs. Juice, lunches, pizzas, etc.

Reason for score:

(1pt per position/total of 6pts) Programming Team Members, Gurus and Supervisors Hired and Trained: Camp, PNO, Birthday Parties, LTKA Programming, Youth Fitness, Martial Arts, etc.

Reason for score

(2pts per position/total of 6pts) Audits and Programming Observations and Feedback: Gurus, Coaches and Instructors: LTKA Programming, Youth Fitness, Martial Arts, etc.

Reason for score

(2pts for participation over 20 Kids) PNO Participation

Reason for score:

(2pts for each scheduled) Parent's Night Offered: Additional PNOs added to meet revenue goals

Reason for score

(2pts) School Break Camps Daily/Weekly/Track/Summer Scheduled for the year

Reason for score

(4pts) Participation Numbers for all Camp Programming Exceeds or DOES Not Exceed Expectations.

Reason for score

(4pts) Birthday Parties Booked for CURRENT month: Exceeds or DOES NOT Exceed Expectations.

Reason for score

Does the club offer Kids Academy programming or do I need to audit? (Section 5)

Kids Academy PlaySpace and Studios: LTKA Clubs ONLY (Section 5)

(6pts max) PlaySpace Guru Engagement

Reason for score

(2pts max) Transitions

Reason for score

(2pts) Team Member/s assist Gurus guide and engage as needed

Reason for score

(6pts) Curriculum: Signature Classes- Grids posted (2pts) , Lesson Plans Available (2pts) and Lesson Plans being Utilized (2pts)

Reason for score

Does the club have an art studio?

(4pts) LTKA Studio: Art Studio - Clean, Organized, Stocked and no broken items "Tour Ready"
Snap a photo

Reason for score

Does the club have a movement or movement/learning studio/learning lab?

LTKA Studio: Movement Studio or Movement/Learning/Learning Lab Clean, Organized, Stocked and no broken items "Tour Ready"
Snap a photo

Reason for score

Does your club have a Learning studio?

LTKA Studio: Learning Studio - Clean, Organized, Stocked and no broken items "Tour Ready"
Snap a photo

Reason for score

Does the the club have a tumbling or fit studio?

(4pts) LTKA Studio: Tumbling Studio or FIT Studio- Clean, Organized, Stocked and no broken items "Tour Ready"
Snap a photo

Reason for score

(6pts) Toddler Programming: Prepared and utilizing daily Buttercups Lessons or engaging activities 2pts) / Signature Toddler Lessons/Active activities (2pts) and Supplies: Toys, Bin and Binder Prepped and Utilized(2pts)

Reason for score

Snap a photo

Does the club have a Rock Wall or do I need to audit? (Section 6)

Rock Wall (Section 6)
(2pts per Inspection Log/total 16pts) Inspections: Every 2 Weeks: Belay, Carabiners, Rope and Harnesses - Once per Month: Helmet, Webbing, Shoes and Auto-Belays - 1 point if available and 1 pt for completed

Reason for score

(2pts per Log/total 8pts) Logs: Facility Maintenance, Equipment Inspection, Incident Reports and Drop-in and Equipment Check-out Logs - 1 point if available and 1 pt for completed
Snap a photo

Reason for score

(2pts) Climbing Rules Displayed
Snap a photo

Reason for score

(2pts) Climbing Equipment labeled

Reason for score

(2pts per wristband color/total 8pts) Wristband Identification/Certifications: Green(Autos), Yellow(Top Rope), Red (Lead Climb) and Blue(Lead Belay)

Reason for score

(6pts) Waiver: Current and Enforced (Paper, climbing cards or RW MSS up-to-date: Kiosk)

Reason for score

(4pts) Signage accurate and updated
Snap a photo

Reason for score

(6pts) Rock Wall Pit: Clean, Raked and rubber 6 inches deep
Snap a photo

Reason for score

(8pts) Rock Wall surface in good condition, area free of dust, debris and all glass clean.
Snap a photo

Reason for score

(4pts) Ropes: Daisy and Chained
Snap a photo

Reason for score

(6pts) Equipment: Like new condition, poor equipment not being used and 3-6 month plan in outlook to replace equipment (Harnesses: Plastic clip removed from chalk bags/Shoes)
Snap a photo

Reason for score

(6pts) Equipment: Like new condition, poor equipment not being used and 3-6 month plan in outlook to replace equipment (Ropes and carabiners)

Reason for score

(2pts) Rock Wall Supervisor Hired and in Role

Reason for score

(4pts) Schedule created and posted

Snap a photo

Reason for score

(4pts) ROUTES Set

Reason for score

(1pt) Routes Labeled

Snap a photo

Reason for score

Does the Rock Wall have Auto-Belays?

(6pts) Auto-Belays (if available): Appropriate oil levels, air pressure and in working order or work order placed. If wall not open, all autos locked up.
Snap a photo

Reason for score

(4pts) Auto-Belay Gates being utilized
Snap a photo

Reason for score

Rock Wall Operations / Or I need to audit the Rock Wall Operations

(10pts) Climbing Rules Enforced (If wall open, following 1 TM to every 10 active climbers)

Reason for score

(10pts) Climbing Rules Enforced (If wall open, following 1 TM to every 10 active climbers)

Reason for score

Is the Rock Wall open or do I need to audit?

(10pts) Climbing Rules Enforced (If wall open, following 1 TM to every 10 active climbers)

Reason for score

Do I need to audit the Kids Marketing? (Section 7)

Marketing (Section 7)
(10pts) LTKA / Child Center: Appropriate Branding and up-to-date

Reason for score

Snap a photo

(4pts) Glass Cases / Bulletin Boards

Reason for score

Snap a photo

Does the club utilize additional marketing for Kids Activities?

(2pts) Account Managers have appropriate Kids Promotional Materials and Copies:

Reason for score

Snap a photo
(2pts) Yearly Calendar updated and copies available

Reason for score

(1pt) myLT post completed weekly

Reason for score

Do I need to audit Team Member communication / management? (Section 8)

Team Member Communication / Management (Section 8)
(6pts) Team Member Files: Secure, up-to-date, according to SOP and Licensing

Reason for score

(3pts) Team Member Communication: Covering shifts, upcoming events and activities, expectations and highlighting Team Players and WINS from the previous week: Utilizes Yammer

Reason for score

(1pt) Quarterly ALL TEAM Meeting scheduled

Reason for score

(1pt) Missed Punch Sheets in Binder and available

Reason for score

Do I need to audit the Kids Manager's Management? (Section 9)

Management (Section 9)
(4pts) Knows how many Jr. Members and Monthly Goals

Reason for score

(6pts) Manager's Office "Tour Ready" (Floor, counter and desk- 2 pts each)

Reason for score

Snap a photo
(6pts) Team Member Schedules Prepared and Posted (CC/LTKA, YF/LTKA PROGRAMMING, RWALL, BDAYs, CAMPs, PNOs)

Reason for score

(1pt) Weekly Objectives Completed

Snap a photo
(6pts) Supplies: Within budget and order items that are approved and needed. Not using Pcard for unauthorized purchases.

Reason for score

(4pts) Simple Scheduler or CC labor management tool being Utilized and Updated.

Reason for score

(1pt) Taleo Requisitions Up-to-date (All needed positions posted)

Reason for score

(1pt) Work Orders Placed (If needed) Using CMMS

Reason for score

Club has administration for full Kids Activities or or do I need to audit? (Section 10)

Administration (Section 10) Final Section
Activity Desk is knowledgable and has current marketing materials for ALL Kids Programming.

Reason for score

(4pts) Cross Department 1:1s - Cafe, Aquatics, MEM, MSDH - Kids Summit

Reason for score

(4pts) Financial Dashboard: View Daily (Provide snapshot) and Forecasting

Reason for score

(4pts) Tactical Plan: Utilized and Up-to-date

Reason for score

(1pt) Weekly 1:1 with GM

Reason for score

(1pt) Weekly 1:1 with RM/AL

Reason for score

(1pt) EFT Reporting: Up-to-Date

Reason for score

(2pts) Birthday Party Postcards

Reason for score

(2pts) Birthday Party Calls

Reason for score

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.