Title Page
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Conducted on
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Prepared by
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Location
- AJX
- MSS
- VAU
- BFT
- CAN
- COM
- NVI
- ROH
- SHE
- TRO
- BGN
- BMW
- CPQ
- CTH
- GDC
- SKY
- SYO
- WCH
- WWD
- BCH
- DRF
- DUB
- ETN
- PCK
- UAR
- BLT
- GIL
- PLM
- SCT
- TEM
- XSC
- DMS
- FRC
- LNA
- OMA
- OVP
- WCY
- CSP
- CTL
- FLT
- PAK
- SJD
- WST
- XCT
- BEL
- BVT
- FOL
- GVL
- LAG
- ROS
- RSC
- SML
- ALG
- BLM
- NBK
- ORC
- SCH
- VRN
- BKF
- BRG
- CRK
- FSH
- NMD
- OAK
- OPK
- ROM
- WAR
- AAB
- ADT
- AUS
- RIM
- SAN
- SAU
- ALN
- DAC
- DAL
- GAR
- PLA
- XPL
- CLY
- FLW
- FRW
- MNF
- CCH
- CMP
- CYP
- KNG
- LHT
- BBK
- CIN
- GLR
- GRN
- SUG
- CEN
- CLB
- FAI
- GAI
- GAN
- LDC
- RES
- RVL
- ADM
- BGC
- BGW
- BKH
- FLP
- FTW
- KOP
- MTL
- PNC
- PLT
- RAL
- SFK
- APX
- CAR
- CHT
- MTW
- UNI
- CLV
- FKL
- OKC
- TUL
- VST
- APV
- BLO
- CHA
- CRP
- EAG
- HPK
- LAK
- MGS
- MPG
- MPS
- MTK
- ODV
- PLY
- SLP
- TGT
- XWP
- ART
- BLS
- CRT
- EPR
- FRD
- NHP
- RSV
- SAV
- STH
- WBL
- WOD
- ALP
- ATL
- BRT
- JCK
- PCH
- SLF
- TAM
- WDK
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Shift
MOD Resources
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MOD Guide Link:
https://lifetime.absorbtraining.com/Files/ManagerOnDutyCertification11/story_content/external_files/MOD%20Guide%20-%20Attachment%20V2.pdf -
THiNK Safety Binder Link:
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf -
Incident Classification Guide Link:
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/Incident%20Classification%20Guide.pdf -
Incident Management
Safety
Safety:
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Check if 3 emergency doors are armed
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Ask 1 TM from each department while going through space
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Ask one Team Member what they do during a CODE 100 Did they know it?
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Team Member Name & Department
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Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf -
Team Member Name & Department
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Ask one Team Member what they do during a CODE GREEN Did they know it?
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Team Member Name & Department
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Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf -
Team Member Name & Department
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Ask one Team Member what they do during a CODE GREY Did they know it?
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Team Member Name & Department
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Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf -
Team Member Name & Department
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Ask one Team Member what they do during a CODE BLACK Did they know it?
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Team Member Name & Department
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Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf -
Team Member Name & Department
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Ask one Team Member what they do during a FIRE ALARM Did they know it?
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Team Member Name & Department
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Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf -
Team Member Name & Department
Front Desk:
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Ensure Sensory Experience (Audio Volume, Smell, etc)
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Reason it Doesn't Meet Expectations
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Observe check in process for positive member experience (Greetings )
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Review FD cleaning checklist for completion in systems binder
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Reason it Doesn't Meet Expectations
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Picture of Space
Life Café:
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Cafe Open?
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Ensure Sensory Experience (Audio Volume, Smell, etc)
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Reason it Doesn't Meet Expectations
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Observe POS & dining area for positive member experience
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Reason it Doesn't Meet Expectations
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Alignment of chairs & tables
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Reason it Doesn't Meet Expectations
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Cleanliness of floor, tables & garbage
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Reason it Doesn't Meet Expectations
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Picture of Space
Life Spa:
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Spa Open?
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Ensure Sensory Experience (Audio Volume, Smell, etc)
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Reason it Doesn't Meet Expectations
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Observe area for positive member experience
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Reason it Doesn't Meet Expectations
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Cleanliness of area
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Reason it Doesn't Meet Expectations
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Picture of Space
Sales
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Account Managers Available
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Cleanliness of offices
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Reason it Doesn't Meet Expectations
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Files Safeguarded?
Activity Desk:
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Activity Desk Open?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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A member of leadership in department?
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Observe area for positive member experience
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Reason it Doesn't Meet Expectations
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Activity Desk Staffed?
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Cleanliness of Basketball Court
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Reason it Doesn't Meet Expectations
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Ensure Sensory Experience (Audio Volume, Smell, etc)
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Reason it Doesn't Meet Expectations
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Picture of Space
Operations:
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Cleanliness of parking lot and perform sweep
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Reason it Doesn't Meet Expectations
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Cleanliness & reset of locker room
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Reason it Doesn't Meet Expectations
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Towel Availability
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Reason it Doesn't Meet Expectations
Child Center:
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Area Open
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Ensure Sensory Experience (Audio Volume, Smell, etc)
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Reason it Doesn't Meet Expectations
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Interaction is occurring between Team Members & children
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Reason it Doesn't Meet Expectations
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Cleanliness of Child Center
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Reason it Doesn't Meet Expectations
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Proper Ratios (1:4 Infant Room; 1:12 Roaming)
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Step in /find additional TM's to assist until back in ratio
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Actions Taken
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Picture of Space
Aquatics:
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Aquatics Team Members Present?
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Ensure Sensory Experience (Audio Volume, Smell, etc)
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Reason it Doesn't Meet Expectations
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Cleanliness of Pool Deck
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Reason it Doesn't Meet Expectations
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Alignment of furniture
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Reason it Doesn't Meet Expectations
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Are Pool Chemical Checks Completed in Chemical Check Log?
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Notes
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Does Pool Deck Feel Safe? Lifeguards attentive (if applicable), Instructors are engaged, (if applicable), Parents in Water during open swim? Guard Ratio 1:25 during Family Swim? Pool is clear and can see drains at the bottom?
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Close Pool Immediately! Call Aquatics Manager
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Actions Taken
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Picture of Space
Personal Training:
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Training Team Members Present?
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Trainers attentive to members on the floor (no cell phones)
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Reason it Doesn't Meet Expectations
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Ensure Sensory Experience (Audio Volume, Smell, etc)
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Reason it Doesn't Meet Expectations
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Proper organization of equipment
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Reason it Doesn't Meet Expectations
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Picture of Space
Group Fitness:
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Group Fitness Team Members Present?
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A member of leadership in department?
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Ensure team members in proper uniforms & dept. walkies
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Reason it Doesn't Meet Expectations
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Ask one team member Mission Statement. Did they know it?
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Team Member Name
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Ensure Sensory Experience (Audio Volume, Smell, etc)
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Reason it Doesn't Meet Expectations
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Cleanliness/ Organization of Studios (mirrors, no floor equipment)
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Reason it Doesn't Meet Expectations
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Picture of Space
Service Champions:
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Ask One Team Member ‘What is Artistry? What is your Club/ Department Ranking?’ Did they Know it?
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Team Member Name & Department
Intercepts
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Hi (member name)! My name is ________. I’m the ______at the club. I am here to:
- Make sure you are getting the most out of your membership.
- Collect any feedback form you on how we can improve.
- Answer any questions about Life Time or your membership.
https://ltfinc.sharepoint.com/DepartmentPortals/MemberServices/Documents/Intercept%20Training%20Guide.pdf#search=how%20to%20complete%20intercepts -
Perform 5 intercepts
Member Intercepts
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Member First Name
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Member Last Name
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Member Number/Phone Number
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Member Rating
- 10
- 9
- 8
- 7
- 6
- 5
- 4
- 3
- 2
- 1
- 0
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Feedback/Comments
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Signature
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Date/Time Completed
