MOD Resources

MOD Guide Link:
https://lifetime.absorbtraining.com/Files/ManagerOnDutyCertification11/story_content/external_files/MOD%20Guide%20-%20Attachment%20V2.pdf

THiNK Safety Binder Link:
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf

Incident Classification Guide Link:
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/Incident%20Classification%20Guide.pdf

Incident Management

THiNK Incident Managment.jpg

Safety

Safety:

Check if 3 emergency doors are armed

Ask 1 TM from each department while going through space

Ask one Team Member what they do during a CODE 100 Did they know it?

Team Member Name & Department

Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf

Team Member Name & Department

Ask one Team Member what they do during a CODE GREEN Did they know it?

Team Member Name & Department

Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf

Team Member Name & Department

Ask one Team Member what they do during a CODE GREY Did they know it?

Team Member Name & Department

Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf

Team Member Name & Department

Ask one Team Member what they do during a CODE BLACK Did they know it?

Team Member Name & Department

Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf

Team Member Name & Department

Ask one Team Member what they do during a FIRE ALARM Did they know it?

Team Member Name & Department

Review Correct Procedure with Team Member Using THiNK Binder. See Link Below
https://ltfinc.sharepoint.com/tmsupporthub/Safety%20%20Risk%20Management/TH!NK%20BINDER%202019%20US.pdf

Team Member Name & Department

Inspection

Front Desk:

Ensure Sensory Experience (Audio Volume, Smell, etc)

Reason it Doesn't Meet Expectations

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Observe check in process for positive member experience (Greetings )

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Review FD cleaning checklist for completion in systems binder

Reason it Doesn't Meet Expectations

Picture of Space
Life Café:

Cafe Open?

Ensure Sensory Experience (Audio Volume, Smell, etc)

Reason it Doesn't Meet Expectations

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Observe POS & dining area for positive member experience

Reason it Doesn't Meet Expectations

Alignment of chairs & tables

Reason it Doesn't Meet Expectations

Cleanliness of floor, tables & garbage

Reason it Doesn't Meet Expectations

Picture of Space
Life Spa:

Spa Open?

Ensure Sensory Experience (Audio Volume, Smell, etc)

Reason it Doesn't Meet Expectations

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Observe area for positive member experience

Reason it Doesn't Meet Expectations

Cleanliness of area

Reason it Doesn't Meet Expectations

Picture of Space
Sales

Account Managers Available

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Cleanliness of offices

Reason it Doesn't Meet Expectations

Files Safeguarded?

Activity Desk:

Activity Desk Open?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

A member of leadership in department?

Observe area for positive member experience

Reason it Doesn't Meet Expectations

Activity Desk Staffed?

Cleanliness of Basketball Court

Reason it Doesn't Meet Expectations

Ensure Sensory Experience (Audio Volume, Smell, etc)

Reason it Doesn't Meet Expectations

Picture of Space
Operations:

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Cleanliness of parking lot and perform sweep

Reason it Doesn't Meet Expectations

Cleanliness & reset of locker room

Reason it Doesn't Meet Expectations

Towel Availability

Reason it Doesn't Meet Expectations

Child Center:

Area Open

Ensure Sensory Experience (Audio Volume, Smell, etc)

Reason it Doesn't Meet Expectations

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Interaction is occurring between Team Members & children

Reason it Doesn't Meet Expectations

Cleanliness of Child Center

Reason it Doesn't Meet Expectations

Proper Ratios (1:4 Infant Room; 1:12 Roaming)

Step in /find additional TM's to assist until back in ratio

Stop Sign.png

Actions Taken

Picture of Space
Aquatics:

Aquatics Team Members Present?

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Ensure Sensory Experience (Audio Volume, Smell, etc)

Reason it Doesn't Meet Expectations

Cleanliness of Pool Deck

Reason it Doesn't Meet Expectations

Alignment of furniture

Reason it Doesn't Meet Expectations

Are Pool Chemical Checks Completed in Chemical Check Log?

Notes

Does Pool Deck Feel Safe? Lifeguards attentive (if applicable), Instructors are engaged, (if applicable), Parents in Water during open swim? Guard Ratio 1:25 during Family Swim? Pool is clear and can see drains at the bottom?

Close Pool Immediately! Call Aquatics Manager

Stop Sign.png

Actions Taken

Picture of Space
Personal Training:

Training Team Members Present?

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Trainers attentive to members on the floor (no cell phones)

Reason it Doesn't Meet Expectations

Ensure Sensory Experience (Audio Volume, Smell, etc)

Reason it Doesn't Meet Expectations

Proper organization of equipment

Reason it Doesn't Meet Expectations

Picture of Space
Group Fitness:

Group Fitness Team Members Present?

A member of leadership in department?

Ensure team members in proper uniforms & dept. walkies

Reason it Doesn't Meet Expectations

Ask one team member Mission Statement. Did they know it?

Team Member Name

Ensure Sensory Experience (Audio Volume, Smell, etc)

Reason it Doesn't Meet Expectations

Cleanliness/ Organization of Studios (mirrors, no floor equipment)

Reason it Doesn't Meet Expectations

Picture of Space
Service Champions:

Ask One Team Member ‘What is Artistry? What is your Club/ Department Ranking?’ Did they Know it?

Team Member Name & Department

Intercepts

Hi (member name)! My name is ________. I’m the ______at the club. I am here to:
- Make sure you are getting the most out of your membership.
- Collect any feedback form you on how we can improve.
- Answer any questions about Life Time or your membership.
https://ltfinc.sharepoint.com/DepartmentPortals/MemberServices/Documents/Intercept%20Training%20Guide.pdf#search=how%20to%20complete%20intercepts

Perform 5 intercepts

Member Intercepts

Member First Name

Member Last Name

Member Number/Phone Number

Member Rating

Feedback/Comments

Signature
Date/Time Completed
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.