Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Exterior
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Parking Lot and Sidewalks - concrete, pavers and asphalt are not showing signs of potholes or severe damage.<br>Sidewalks have sound structure, curbs are not chipped and they are free of excessive gum, garbage and stains.
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Exterior presentation -<br>There is no garbage in the parking lot, grass areas or bushes.<br>Trash enclosures are in good condition.<br>Trash (pallets, empty barrels, towel carts, tires, old equipment, and miscellaneous PT equipment) is not stacked up behind the building.<br>Fences and gates are not rusting or showing signs of damage.<br>Outdoor lighting fixtures are in good condition.<br>Building EFIS (crown molding at the top of building) is free of dirt, black stains, white residue or algae.<br>There isn't a buildup of lint coming from the dryer vents.<br>Windows and aluminum frames are clean and do not show damage.<br>Front and back doors are functioning and closed. Frames are in good condition.<br>R&M items are accounted for on the club's R&M plans
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Landscape is well maintained without signs of neglect.<br>Irrigation system and sprinkler heads are not broken or show signs of leaking.<br>Irrigation lines are not exposed.<br>If there are planters at the front entry, they are full and well maintained.
Vestibule
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Front door frames, thresholds and glass are clean and the ADA system functions properly.<br>Floors are in good condition.<br>Windows and aluminum frames are clean. Any granite is clean and not damaged.<br>Lighting is functional and there are no burnt out bulbs.<br>Wall covering does not show dirt, tears, holes or fraying.<br>Vents are clean.<br>Temperature, sound and smell meet brand expectations.<br>R&M items are accounted for on the club's plan.
Front Desk/Reception Area
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Tile is in good condition and grout isn't gray or black.<br>All furniture and rugs are in good condition and free of dirt, dust and stains.<br>Furniture and decor layout meets brand for age of club.<br>Lighting is functional and there are no burnt out bulbs.<br>TV(s) is operational.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying.<br>Temperature, sound and smell meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.
Life Spa
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Tile is in good condition and grout isn't gray or black.<br>All furniture and rugs are in good condition and free of dirt, dust and stains.<br>Furniture and decor layout meets brand for age of club.<br>Lighting is functional and there are no burnt out bulbs.<br>TV(s) is operational.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying.<br>Temperature, sound and smell meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.
Life Cafe
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Tile is in good condition and grout isn't gray or black.<br>All furniture and rugs are in good condition and free of dirt, dust and stains.<br>Furniture and decor layout meets brand for age of club.<br>Lighting is functional and there are no burnt out bulbs.<br>TV(s) is operational.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying.<br>Temperature, sound and smell meet brand expectation.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.
Office
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Carpet shows signs of regular vacuuming. It is not frayed or torn. Ongoing stain maintenance is clearly being practiced.<br>All furniture and rugs are in good condition and free of dirt, dust and stains.<br>Furniture and decor layout meets brand for age of club.<br>Lighting is functional and there are no burnt out bulbs.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying.<br>Temperature, sound and smell meet brand expectation.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.
Hallway
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Tile is in good condition and grout isn't gray or black.<br>All furniture and rugs are in good condition and free of dirt, dust and stains.<br>Furniture and decor layout meets brand for age of club.<br>Lighting is functional and there are no burnt out bulbs.<br>TV is operational.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying.<br>Temperature, sound and smell meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.
Gymnasium
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Wood is clean and shows signs of regular maintenance.<br>Rock wall rubber is not scattered across the floor.<br>Vinyl base is clean, free of dust and gum.<br>Wall pads are free from holes and frays.<br>Lighting is functional and there are no burnt out bulbs.<br>Basketball back boards are clean and nets are not frayed.<br>Gym curtain is operational and free from holes and frays.<br>Sprinkler cages are in place and zip tied.<br>Activity and PT supplies are stored neatly when not in use.<br>Closet is neat and organized.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying<br>Temperature, sound and smell meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.
Racquetball/Squash Courts
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Wood is clean and shows signs of regular maintenance.<br>Wall are free from damage and excessive marks.<br>Lighting is functional and there are no burnt out bulbs.<br>Vents are clean.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Temperature, sound and smell meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.
Activity Studios
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Wood is clean and shows signs of regular maintenance.<br>Vinyl base is clean, free of dust and gum.<br>Wall pads are free from holes and frays.<br>Lighting is functional and there are no burnt out bulbs.<br>Activity supplies are stored in closet when not in use and closet is neat and organized.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying<br>Temperature, sound and smell meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.
Child Center
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Carpet shows signs of regular vacuuming. It is not frayed or torn. Ongoing stain maintenance is clearly being practiced.<br>All furniture and rugs are in good condition and free of dirt, dust and stains.<br>Furniture and decor layout meets brand for age of club.<br>Lighting is functional and there are no burnt out bulbs.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying.<br>Temperature, sound and smell meet brand expectation.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>Computers are operational and cords are secured.<br>Gym floors and base are clean and in good condition<br>Sprinkler heads are zip tied<br>Wall pads are not frayed or torn.<br>Mondo is clean and in good condition<br>Play-scape is well maintained<br>R&M items are accounted for in the club's R&M plan.
Tennis
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Courts - clean no garbage or storage
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Drops and Curtains clean, no damage
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Nets - tight, no tears or frays
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Diffusers, Air Returns and Ceiling Tiles - free of dirt and dust
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Aluminum Window Frames dust free and clean
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Doors, Hinges, Closers and Frames operational and well maintained.
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Windows are clean and streak free.
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Sprinkler heads - clean, free of dust and not missing rings or covers.
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Lighting - Operational, bulbs are not burnt out and fixtures are well maintained and free from dust.
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Casework – not warped, broken, finish wearing off, scratched or missing hardware. Doors and drawers are level.
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Furniture - clean and in good condition – worn area of leather is being routinely maintained using leather kit. Cushions are firm. Table tops and legs are dust free
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Other –
Men's Locker Room
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Clean and organized. Free from excess towels laying around.
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Amenities are full and dispensers are clean and organized.
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Coat rack is free from dust.
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Drinking fountain it clean.
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Counter and sinks are clean and dry.
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Mirrors are free of marks and not delaminated.
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Toilets and dividers are perfectly clean.
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Tile and grout in restrooms, walkways and locker bays is clean and in good condition.
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Sauna wood is in good condition. Floor beneath boards is clean. Space is free of newspapers and towels.
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Steam room is well maintained, free from mold and smells of eucalyptus.
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Showers are clean and free of mold, hair, gum, trash and towels.
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Shower doors, heads and handles are free of scale and other build up.
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Suit spinner smells fresh and is in working order.
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Weight scale is operational and clean and dry.
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Towels are neatly folded and stocked in shelves.
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Lockers are closed and clean inside and out. Less than 10 lockers out of order.
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Locker doors are not warped, broken, finish wearing off, scratched, missing hardware or keys.
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Storage area is clean and organized.
Women's Locker Rooms
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Clean and organized and free or excess towels laying around.
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Amenities fill and dispensers clean and organized.
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Coat rack free of dust.
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Drinking fountain clean.
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Counters and sink clean and dry.
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Mirrors free of marks and not delaminated
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Toilets and dividers perfectly clean.
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Tile and grout in the restrooms, walkways and locker bays is clean and in good condition.
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Steam room well maintained, free from mold and smells of eucalyptus.
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Sauna wood in good condition. Floor beneath wood perfectly clean and free from newspapers and towels.
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Showers clean and free or mold, hair, gum, trash and towels.
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Shower doors, heads and handles free of scale and other build up.
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Suit spinner smells fresh and is in working order
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Weight scale is operational, clean and dry.
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Towels are neatly folded and stocked on shelves.
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Lockers are closed and clean inside and out. Less than 10 lockers out of order.
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Lockers doors are not warped, broken, finish wearing off, scratched, missing hardware or keys.
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Storage area is clean and organized.
Indoor Pools/ Pool Area and Chemical Checks/Laundry Room
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Pools and spas are clean and free of debris.<br>Pool deck is well organized and free from abandoned towels.<br>Pool deck shower is clean, free of mold and is not missing grout.<br>Deck drains are clean and allow water to flow through.<br>Furniture is organized and in good condition.<br>Pool area is free of chemical odor.
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Sauna wood is in good condition. Floor beneath boards is clean. Free of newspapers and towels.
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Pump room is clean and well organized with no signs of corrosion.<br>Pump room does not have excessive noise and no water is present on the floor indicating potential leaks.<br>No strong chemical odor and chemical containers are sealed.
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Pool checks are being done consistently per SOP. No unexplained incidents of being out of balance. Appropriate action to correct is documented.
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Laundry room neat. Equipment is clean and operational. Lint traps are empty.
Outdoor Pools (inspected only during pool season)
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Pools and spas are clean and free of debris.<br>Pool deck is well organized and free from abandoned towels.<br>Pool deck shower is clean, free of mold and is not missing grout.<br>Deck drains are clean and allow water to flow through.<br>Furniture is organized and in good condition.
Bistro (inspected only during pool season)
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Tile and grout is clean and in good condition. Casework is clean inside and out and no signs of water damage. Kitchen equipment is clean inside and out and shows signs of nightly maintenance. Sinks are clean, no plumbing leaks and free of mold. Storage area is neat and organized and no food items stored on the floor.
Family Locker Room
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Clean and organized. Free from excess towels laying around.
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Amenities full and dispensers cleaned and organized.
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Counters and sinks clean and dry.
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Mirrors free of marks and not delaminating.
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Toilets perfectly clean.
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Showers clean and free of mold, hair, gum, trash and towels.
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Shower doors, heads and handles free of scale and other build up.
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Suit spinner smells fresh and is in working order.
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Towels are neatly folded and stocked on shelves.
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Lockers are closed and clean inside and out. No more than 5 lockers out of service.
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Locker doors are not warped, broken, finish wearing off, scratched, missing hardware or keys.
Equipment Floor Plan
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Fitness equipment floor plan is being adhered to.
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Cardio equipment is free of dust, dirt and sweat.
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Resistance equipment is free of dust, dirt and sweat and no ripped pads.
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Free weight equipment is free of dust, dirt and sweat with no ripped pads.
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Equipment shows evidence of being tipped and carpet beneath equipment has been vacuumed and is free of debris.
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Carpet shows signs of regular vacuuming, edge vacuuming and stain maintenance.
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Stretch and ATA areas are set up correctly and fully stocked with supplies and free from non-LTF branded equipment.
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Casework is in good condition. No missing drawers, doors, shelves or hardware.
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TVs fully functional
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Mirrors and glass is free of streaks and sweat.
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Mondo is clean and shows signs of regular maintenance.
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Lighting is operational with few to no burnt out bulbs.
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Volume levels are appropriate in all areas and clear.
Fitness Floor Restrooms
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Clean and organized.<br>Amenities full and dispensers clean and organized.<br>Counters and sinks clean and dry.<br>Mirrors free of marks.<br>Toilets and dividers perfectly clean.<br>
Pilates
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Wood is clean and shows signs of regular maintenance.<br>Mirrors are clean.<br>Lighting is functional and there are no burnt out bulbs.<br>Supplies and equipment are clean and stored when not in use.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying<br>Temperature, sound and smell meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.<br>
Yoga
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Wood is clean and shows signs of regular maintenance.<br>Mirrors are clean.<br>Lighting is functional and there are no burnt out bulbs.<br>Supplies and equipment are clean and stored when not in use.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying<br>Temperature, sound and smell meet brand expectation.<br>Brand signage is correct and marketing and member communication
Group Fitness 1
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Wood is clean and shows signs of regular maintenance.<br>Mirrors are clean.<br>Lighting is functional and there are no burnt out bulbs.<br>Supplies and equipment are clean and stored when not in use.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying<br>Temperature, sound and meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.<br>
Group Fitness 2
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Wood is clean and shows signs of regular maintenance.<br>Mirrors are clean.<br>Lighting is functional and there are no burnt out bulbs.<br>Supplies and equipment are clean and stored when not in use.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying<br>Temperature, sound and smell meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.<br>
Cycle Studio
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Wood is clean and shows signs of regular maintenance.<br>Mirrors are clean.<br>Lighting is functional and there are no burnt out bulbs.<br>Supplies and equipment are clean and stored when not in use.<br>Handlebars and seats are all reset to the same height when not in use.<br>Vents are clean.<br>Millwork is not warped, broken, finish wearing off, scratched or missing hardware.<br>Door glass, door frames and thresholds are clean.<br>Windows and aluminum frames are clean.<br>Wall covering doesn't show dirt, tears, holes or fraying<br>Temperature, sound and smell are meet brand expectations.<br>Brand signage is correct and marketing and member communication documents are consistent with Club Optimization standards.<br>R&M items are accounted for in the club's R&M plan.<br>
General Facility Storage Areas
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Storage areas are well organized. Stairwells, fire exits and electrical rooms are not being used for storage.
Operational Systems
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There is evidence of an engaged leader assessing, prioritizing and communication to the team every hour.<br>Constant direction via walkie-talkies or live.<br>
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Evidence of consistent walk throughs with majority of items identified on Brand Experience Tour documented for resolution.
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Robust R&M plan with majority of items identified on the Brand Experience Tour documented for resolution.
Engagement
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Team members throughout the club are demonstrating the Healthy Way of Life behaviors.<br>Meet and greet<br>5ft rule<br>Listen and respond - make it right for the member<br>Some examples:<br>Escorting members verse giving directions<br>Opening doors for members<br>Openly engaging members without solicitation<br>
