Line Station Audit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

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• Select date

  Date

• Audit Checklist 02 – Line Station Certification Agent

General

• Name of Certification Agent (CA)<br>Name of Accountable Manager (4.2.1)<br>Designation<br>Telephone / Fax<br>Telex code(SITA), Email

  Yes

  No

  N/A

• Is CA acceptable to CAAS, and has procedures to ensure maintenance practices and its approval is maintained in compliance with CAAS requirements? (4.1.1)<br>If non-SAR145 CA, assess whether recognized by CAAS. (4.1.5)

  Yes

  No

  N/A

• Assess whether CA has qualified maintenance management personnel. (4.2.1 & 4.2.2).<br>Record details of Quality Manager:<br>Name<br>Designation<br>Telephone / Fax<br>Telex code(SITA), Email

  Yes

  No

  N/A

• Verify and record CA approval document has: Name & location.<br>Date of issue & validity period of approval.<br>Scope of approval (4.1.3)

  Yes

  No

  N/A

• Obtain CA org chart showing QA responsibility / oversight over the CA activities, if available.<br>Verify CA has personnel to plan, perform, supervise and release maintenance work. (4.2.3).

  Yes

  No

  N/A

• Record CA contact for tech pub update<br>Name<br>Designation<br>Telephone / Fax<br>Telex code (SITA)<br>Email<br>Full postal address

  Yes

  No

  N/A

• Obtain approvals issued to CA, if applicable:<br>NAA cert no<br>CAAS cert no<br>FAA / EASA cert no

  Safe

  At Risk

  N/A

• Does CA utilizes maintenance personnel who are appropriately licensed/ authorized to sign maintenance release, and whose competence has been established IAW procedure to a level acceptable to CAAS? (4.4.1).

  Yes

  No

  N/A

• Is CA’s training program and qualification of maintenance personnel acceptable? Review <br>· Initial and continuation training. (4.5.4)<br>· Additional training appropriate to individual assigned tasks and responsibilities. (4.5.1)<br>· Human factor training. (4.5.2)<br>Training of regulations, standards and JSA and CA procedures. (4.5.3)

  Yes

  No

  N/A

• Does CA have sufficient trained personnel and certifying staff to handle aircraft / component type? (obtain qualified personnel listing and ratings). Review certifying staff on the roster attended the operator initial procedures training

  Yes

  No

  N/A

• Are the certifying staff licenses and company authorizations for appropriate type to sign maintenance releases? Review licenses and/or company authorizations.

  Yes

  No

  N/A

• Does CA has a initial/continuation training & qualification program to manage personnel with specialised expertise:<br>- Auditors (4.5.5)<br>-Receiving Inspectors (4.5.6)

  Yes

  No

  N/A

• Does certifying staff receive continuation training in each 2 year period to ensure they have up to date technology, organisation procedures or human factor issues (including coordination with other maintenance personnel and flight crew?)

  Yes

  No

  N/A

• Does CA have an independent QA program that: (4.3.1) See Attachment<br>a. Assures specs and processes are met.<br>b. Monitors compliance with applicable regulations, requirements, CA MOE.<br>c. Assures customer maintenance agreement requirements are met.<br>Is under control by Quality Manager.

  Yes

  No

  N/A

• Does CA have a process for periodic review of the QA program by Quality Manager for compliance with the airline maintenance requirements? (4.3.5)

  Yes

  No

  N/A

• Is there an established internal quality audit system. If available, date of last audit done.

  Yes

  No

  N/A

• Does CA has an incident reporting system; policy & program, reporting/distribution of ground incidents, occurrence reporting, incident investigation?

  Yes

  No

  N/A

• Does CA has a occurrence reporting process to immediately report to the airline any defects, un-airworthy conditions, failures and malfunctions? (4.3.7) See Attachment

  Yes

  No

  N/A

Maintenance Facilities

• Is there a hangar/ building (with fixed address) available that will be able to accept the product undergoing maintenance to the extent that can protect it from the elements the environment? (4.6.1)

  Yes

  No

  N/A

• Are the facilities available? (4.6.1)<br>· Communications equipment/software, such as telephones, fax machines, emails and others.<br>· Are there devices used to establish when a particular aircraft requires maintenance. e.g. planning bulletin boards, card files or computer systems<br>A secure, dry storage area to retain aircraft technical records.

  Yes

  No

  N/A

• Are facilities suitable for storage of parts, equipment, tools and materials under conditions that provide security and prevent deterioration and damage to stored items? (4.6.3)

  Yes

  No

  N/A

• Are work areas clean? Is light intensity sufficient to allow processing of tasks; hangar/building roof no leakage; air temperature and humidity relative to work requirements maintained?

  Yes

  No

  N/A

• Are there adequate designated fire extinguisher points and fire extinguishers that are readily accessible?

  Yes

  No

  N/A

• Are there facilities for<br>· Non-destructive testing / inspection<br>· Simple structural repair for dispatch (materials, tooling & equipment)?<br>· Simple structural repair for dispatch (materials, tooling & equipment);<br>· Safety equipment repair / overhaul;<br>· Oxygen system servicing;<br>· Wheels & brakes repair / overhaul;<br>· Simple electrical / radio equipment repair & overhaul;<br>· Product rework and repair; <br>· Required equipment, tools and materials to carry out task contracted by the airline? (4.6.2)

  Yes

  No

  N/A

• Record impressions of the hangar(s) and maintenance facility generally.

  Yes

  No

  N/A

Tools and Equipment

• Are there adequate wing and body jacks to support aircraft maintenance? Are the jacks clean and well maintained?

  Yes

  No

  N/A

• Are there cranes, maintenance stands, mobile power supplies, etc to perform maintenance rectification on the aircraft

  Yes

  No

  N/A

• Are equipment and tools necessary to comply with the contracted work available? (4.6.2)

  Yes

  No

  N/A

• Are equipment and tools used in the CA well maintained, identified and protected? (4.6.3)

  Yes

  No

  N/A

• Does the AO ensure procedures to control and document the calibration and records of all tools including staff owned tools, and preventing out-of service and due-for -calibration tools and equipment from being used? (view calibration records and procedures) (4.11.1)<br>The procedure elements includes:<br>1) Calibration date <br>2) Identity of individual or vendor that performed calibration or check<br>3) Calibration due date <br>4) A calibration certificate <br>5) Details of adjustments and repairs <br>6) Repair History <br>7) The p/n & s/n of standard used for calibration

  Yes

  No

  N/A

• Check if there is calibration control over the staff owned tools. If YES, is the system effective? (4.11.1)

  Yes

  No

  N/A

• Check the GSE maintenance program. Is it adequate and are there proper records available?

  Yes

  No

  N/A

• Record impressions of the tooling and equipment generally.

  Yes

  No

  N/A

Maintenance Data and Records

• Does CA have a maintenance control room, telex machine, microfilm readers, photocopy / fax machine, computer system with e-mail access for operator provided maintenance data.

  Yes

  No

  N/A

• Does CA have capability to read maintenance data from DVD, CD-ROM? Is computer connected to the printer? (test if possible)

  Yes

  No

  N/A

• Does CA provide use and guidance to maintenance personnel of a MOE which may be issued in several parts? (4.9.1) See Attachment

  Yes

  No

  N/A

• Does CA have a process to amend the MOE as necessary to keep the information up to date and issue revisions to the MOE promptly to all organizations or persons to whom the MOE has been issued? (4.9.2, 4.9.3)

  Yes

  No

  N/A

• Are AMM, IPC, WDM, MEL, SRM, Line Maintenance Manual, etc including temporary revisions, available, properly stored and updated? (sample check)

  Yes

  No

  N/A

• Does CA have a process to amend the MOE as necessary to keep the information up to date and issue revisions to the MOE promptly? (4.9.2, 4.9.3)

  Yes

  No

  N/A

• Are technical information memos (or equivalents) kept current and accessible?

  Yes

  No

  N/A

• Is there a system of filing / retention of completed worksheets and Tech Log coupons & other documentation related to completed maintenance and rectification work?

  Yes

  No

  N/A

• Does CA issue, complete and sign maintenance release that certifies maintenance work is performed IAW approved data and procedures described in CA SAR145 MOE.<br>Maintenance release shall include:<br>Basic details of maintenance performed A reference of approved data used Maintenance tasks that were not accomplished The date maintenance was completed the maintenance organization approval number Identity of the person that sign the release. (4.10.1)

  Yes

  No

  N/A

Stores

• Does receiving inspection assure parts, materials & components are supplied with ARC/CoC and traceability back to originator? (4.6.5)<br>Does receiving inspection have a process for verification of incoming part tags (e.g. part name, p/n, s/n, mods or any applicable ref info) matches the corresponding information on the part? (4.6.5)

  Yes

  No

  N/A

• Does the CA system ensure that there are no unserviceable, unidentified or untagged parts in the bonded stores? (4.4.2). Does CA have a quarantine store for segregating rejected parts and materials awaiting disposition? (4.7.1)

  Yes

  No

  N/A

• Is a shelf life program for stored items in place and includes shelf life limit to be controlled and displayed? (4.6.4) Are scrap materials mutilated?

  Yes

  No

  N/A

• Are high pressure bottles, flammable, toxic or volatile materials properly identified and stored to protect from damage & deterioration? (4.6.3)

  Yes

  No

  N/A

• What are the arrangements for spare wheels and accessing pool spares, if applicable?<br>What is the arrangement for the supply of<br>Engine/APU oil, hydraulic fluid;<br>Nitrogen, aviation breathing oxygen;<br>Oxygen fill facility - or use workshops

  Yes

  No

  N/A

• Does AO has a process for proper storage conditions, e.g. space, racks/shelves, airline spares segregation (serviceable, unserviceable and non aircraft parts), parts identification, temperature & humidity controlled and clean (including management offices)? (4.6.3) (4.7.2)

  Yes

  No

  N/A

• Are there sufficient supplies and spare parts available to ensure timely rectifications with regard to MEL provisions and service level agreement? (4.6.2)

  Yes

  No

  N/A

• Does CA have storage method that assures sensitive parts, e.g. O2 bottles, O-rings and ESD are properly packaged, identified and stored to protect contamination? (4.7.4).

  Yes

  No

  N/A

• Does CA have a process assures aircraft components and parts are shipped in suitable containers that provide protection from damage and, when specified by the OEM, ATA 300 or equivalent containers shall be used (4.7.5)

  Yes

  No

  N/A

• What are the arrangements for return of operator spares removed from an aircraft?

  Yes

  No

  N/A

• Audit Checklist 03 – Line Station Ground Handling Agent

Ground Handling

• Record the name and contact details of Ground Handling Agent. Include phone / fax number and email address

  Yes

  No

  N/A

• If other operator’s aircraft operate through the station<br>· The no. of staff who have experience handling a major operator’s aircraft<br>· If these people will be used to handle JSA/VLU aircraft<br>View list of personnel & records of their initial and recurrent training (every 36 months) record as applicable

  Yes

  No

  N/A

• If the agent has not handled a major operator’s aircraft, review with station mgmt the number of staff that have aircraft transit handling experience

  Yes

  No

  N/A

• Is the method of dealing with various situations e.g. use of marshalling signals, cockpit to ground communication, refuelling precautions acceptable? Discuss with crew chief if possible)

  Yes

  No

  N/A

• Are the following ground support equipment (GSE) available & GSE maintenance program in place: e.g. GPU, air start unit, axle jacks, tow bars, tow tugs, nitrogen carts, air conditioning trucks, conveyor belts, cranes, maintenance stands, etc ? (Note: use de-icing/anti-icing agent checklist if such services are required) (3.5.3)

  Yes

  No

  N/A

• Is the following equipment e.g. chocks, stands, carts, trolleys, steps, head sets clean and maintained? (3.5.3)

  Yes

  No

  N/A

• Is maintenance completed on the ground support equipment adequately recorded? (3.5.4)

  Yes

  No

  N/A

• Audit Checklist 04 – Line Station Ramp Servicing Agent

Ramp Servicing

• Record the name and contact details of Ramp Servicing Agent. Include phone / fax number and email address

  Yes

  No

  N/A

• Are the toilet drain trucks(s) maintained in good mechanical condition? (3.5.3)

  Yes

  No

  N/A

• Are potable water supply trucks clean and well maintained? Is supply coupling protected from contamination? (3.5.3)

  Yes

  No

  N/A

• Are there exposed battery terminals or visible wiring on the ground equipment? Are the exhaust systems of the equipment in good condition? (3.5.3)

  Yes

  No

  N/A

• Does agent have an acceptable system of quality checks for potable water supply?<br>· Acceptable water source is used<br>· Cleaning schedule of water source & water carts in place (view reports)<br>· Water quality analysis regularly done by acceptable test house (view report)<br>· Procedure established to treat water if contaminated (3.5.3)

  Yes

  No

  N/A

• Is maintenance completed on the ramp servicing equipment adequately recorded? (3.5.4)

  Yes

  No

  N/A

• Record impressions of Ramp and Ramp Servicing Agent generally

  Yes

  No

  N/A

• Audit Checklist 06 – Aircraft Transit & Stayover

Aircraft Transit

• Type of check observed:

  Transit

  Stayover

• Aircraft Reg ___________<br>Flt No________<br>ATA_____________<br>ATD______________<br>No. of technical personnel assigned on the flight ____________

  Yes

  No

  N/A

• Are following best practices in place e.g.<br>· safety cones or markers set around the aircraft to minimize damages to aircraft during servicing and maintenance work<br>· Are personnel observant of safety / hazardous actions while working on or around the aircraft

  Yes

  No

  N/A

• Observe the following tasks were satisfactorily done:<br>· Receipt procedure – marshalling, docking, chock placement, headset communication with cockpit crew<br>· Ground servicing – air conditioning (if required), toilet & water servicing<br>· Fuelling process – communication, close-up & certification<br>· Transit check items – oils, hydraulics, oleos, tires, walk around and cabin interior<br>· Defect rectification (if any) and certification<br>· Pneumatic engine starting (if required) pushback or towing<br>· Departure checks – communication, engine starting, pushback and disconnection<br>Note: If stayover check is observed, audit can only be applied to the relevant activities witnessed

  Yes

  No

  N/A

• Are maintenance releases / reports completed satisfactorily?

  Yes

  No

  N/A

• Audit Checklist 08 – Aircraft De-icing & Anti-icing

De-icing/Anti-icing

• Record the name and contact details of Aircraft De-icing & Anti-icing Agent. Include phone / fax number and email address

  Yes

  No

  N/A

• Is an acceptable or approved de-icing / anti-icing program used? (4.2.1, 4.2.2)

  Yes

  No

  N/A

• Are any of the following de-icing / anti-icing equipment (ramp, gantry, pad) available? (4.2.3)

  Yes

  No

  N/A

• Does the de-icing / anti-icing contractor change from season to season?

  Yes

  No

  N/A

• Are the following acceptable? Inspect and record the results of the following checks<br>· Documentation for de-icing and anti icing.<br>· Training (initial including recurrent once in 36 months) of de-icing and anti icing personnel.<br>· Quality control on fluid storage, type checking and calibration of equipment.<br>· Process and application, where audits are carried out during winter operations.<br>· Equipment suitability and related maintenance.<br>· Types of fluids used.<br>· Agent has a system for notification & record keeping of de-icing activities.<br>Number of occasions de-icing / anti icing applied on JSA/VLU aircraft during last winter

  Yes

  No

  N/A

• Are de-icing/anti-icing fluids used; (4.2.4)<br>· stored, handled and applied IAW fluid manufacturer criteria as applicable.<br>· manufactured IAW ISO Specifications

  Yes

  No

  N/A

• Does contractor has acceptable procedures in place for de-icing/anti-icing personnel to communicate with the flight crew? (4.2.5)

  Yes

  No

  N/A

• Where possible, take photographs of de-icing & anti-icing equipment and operations.

  Yes

  No

  N/A

• Audit Checklist 05 – Aircraft Fuelling Agent

Aircraft Fuelling Agent

• Record the name and contact details of Aircraft Fuelling (Intoplane) Agent. Include phone / fax number and email address.

  Yes

  No

  N/A

• Is agent audited by international or external auditing organisation?

  Yes

  No

  N/A

• Are the following acceptable? Review<br>· Supplier quality performance, including any history of contamination.<br>· Local environment conditions i.e. sources of contamination.<br>· Means of fuel uplift onto aircraft: u/g hydrant or dispenser / fuel truck <br>· Frequency of use by JSA aircraft

  Yes

  No

  N/A

• Are the fuelling agent quality checks acceptable? Review<br>· Recertification process (view report)<br>· Regular lab analysis (view report) <br>· Millipore check (view report)<br>· Storage tank maintenance & cleaning schedule (view report, if available)<br>· Water sump check & maintenance for u/g plumping at low points an end points (applicable to hydrant system)<br>· Cleaning & sampling schedule for fuelling vehicles

  Yes

  No

  N/A

• Are hydrant pits clean, caps in place, no water and shut-off lanyard fitted? Check location and accessibility of hydrant shut-off buttons

  Yes

  No

  N/A

• Are the following on fuel trucks acceptable?<br>· Mechanical condition, exhausts, wiring.<br>· Operation of auto shut-off devices.<br>· Bonding and earthing provisions.<br>· Deployment of fire extinguishers

  Yes

  No

  N/A

• Are refuelling personnel training records (e.g. operational safety & fire) available?

  Yes

  No

  N/A

• If possible, observe aircraft refuelling operation. Check documentation provided by the fuelling agent. Acceptable?

  Yes

  No

  N/A

• Audit Checklist 07 – Fuel Storage Facility

Fuel Storage Facility

• General condition of the tank yard. Is storage facility properly identified? (Placards, instructions, etc)

  Yes

  No

  N/A

• Is the filter change date marked on the vessel?

  Yes

  No

  N/A

• Are storage tank cleaning and inspection accomplished periodically? Verify records.

  Yes

  No

  N/A

• Quality monitoring of fuel supplies including supplier checks & uplift contamination checks adequate? Fuel tank water drain checks effective?

  Yes

  No

  N/A

• Is there a segregated system to prevent mixing of products?

  Yes

  No

  N/A

• Are emergency shutoff valves and switches clearly marked and kept free of obstructions?

  Yes

  No

  N/A

• Are operational checks of emergency shutdown system performed? Verify by documented records.

  Yes

  No

  N/A

• Does facility have a deadman control for loading refuelers?

  Yes

  No

  N/A

• Are fire and safety issues addressed including fuel leaks? Check location, accessibility and condition of fire extinguishers?

  Yes

  No

  N/A

• Is condition of hoses, swivels and nozzles satisfactory? Are bottom loading nozzle screens 60 mesh or finer? Are drop tubes used for overhead loading of refuelers?

  Yes

  No

  N/A

• Storage tank sumps & Filter vessel sumps: Are white bucket tests done? Check differential pressure under normal flow conditions?

  Yes

  No

  N/A

• Is condition of ground reels, cables and clamps satisfactory?

  Yes

  No

  N/A

• Do personnel performing inspections & tests exhibit appropriate knowledge? Are safety procedures followed?

  Yes

  No

  N/A

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