LN 9 Shop Audit (Keewin)

• LN9- Keewin

• Conducted on

  Date

• Prepared by

• Shop Number
  Address

• Number of Customers in shop on entry

1.0 - SHOP FRONT

• 1.1 - Shop Front Clean, Signs On?<br>

  Yes

  No

  N/A

• 1.2 - Glass & Tiles Clean?<br>

  Yes

  No

  N/A

• 1.3 - Window POS up-to-date and displayed as per the Gold Standard Expectation? <br>

  Yes

  No

  N/A

2.0 - SHOP FLOOR

• 2.1 - Papers Neat - Correct Layout?

  Yes

  No

  N/A

• 2.2 - No Slips or Pens on the Shop Floor, Pens & Slips done correctly? <br>

  Yes

  No

  N/A

• 2.3 - Bins not Over Flowing and Bin Liners are not visible? <br>

  Yes

  No

  N/A

• 2.4 - All Zones Stocked and Correctly Displayed-Slip dispensers as per Gold Standard Expectation? <br>

  Yes

  No

  N/A

• 2.5 - All Compliance Stickers Correct and Relevant for both Customer Area and Behind The Counter? <br>

  Yes

  No

  N/A

• 2.6 - Furniture in Good Condition for Customers and For Colleagues?

  Yes

  No

  N/A

• 2.7 - Toilets fully Stocked and Cleaned? <br>

  Yes

  No

  N/A

• 2.8 - Air Con and Volume Correct?

  Yes

  No

  N/A

• 2.9 - Shop Team can demonstrate Logged Calls (with Reference Numbers) and followed Escalation Process/Timescale?

  Yes

  No

  N/A

3.0 - Colleague

• 3.1 - Colleague Greeting Customers On Entry?<br>

  Yes

  No

  N/A

• 3.2 - Colleague Appearance as per Policy and PPA Worn? <br>

  Yes

  No

  N/A

• 3.3 - Are Customers being offered assistance either on the shop floor or from the counter unprompted throughout your<br>visit? <br>

  Yes

  No

  N/A

• 3.4 - Colleagues engaging with Regular Customers about the daily offers such as BOG, GOTW, Cash Boost, Promotional Activity?

  Yes

  No

  N/A

• 3.5 - Are the Colleagues thanking the Customers for every transaction?

  Yes

  No

  N/A

• 3.6 - Are the Colleagues on duty aware of the Daily Offers such as BOG meeting, GOTW Name, Target and Actual, NDB Offer and any relevant Promotional Activity?

  Yes

  No

  N/A

• 3.7 - When Customers are crediting the FOBTs from the Counter, are the Colleagues asking the Customers if they want to play for £50+ Stakes?

  Yes

  No

  N/A

• 3.8 - Are the Colleagues adhering to the PED Policy when serving customers?

  Yes

  No

  N/A

• 3.9 - Are the Colleagues logging the Think 21 challenges as per the Company's Policy and Procedure?

  Yes

  No

  N/A

• 4.0 - Are the ABB Alerts being completed by the Shop Colleagues correctly and consistently?

  Yes

  No

  N/A

• 4.1 - Is the Shop Diary being used correctly and appropriately by the Shop Colleagues?

  Yes

  No

  N/A

• 4.2 - Was the Till Cash compliant with the Cash Handling Policy and Procedures for the TOD i.e. £300 before 6pm, £200 between 6pm- 8pm and £100 after 8pm?

  Yes

  No

  N/A

• 4.3 - Was the excess Cash locked in the Safe correctly for the TOD and all other Cash looked in the Insert with Shop and Safe keys securely stored i. e. £500 before 6pm and £300 after 6pm?

  Yes

  No

  N/A

• 4.4 - Can the Colleague (s) explain Cash In Transit procedures?

  Yes

  No

  N/A

• 4.5 - Can the Colleague (s) explain Machine Emptying Procedures?

  Yes

  No

  N/A

• 4.6 - Are all Security Equipment working correctly in the Shop?

  Yes

  No

  N/A

• 4.7 - Can the Colleague(s) working today, access and explain the PLARA?

  Yes

  No

  N/A

• 4.8 - Can the Colleague (s) demonstrate latest game on the FOBT?

  Yes

  No

  N/A

• 4.9 - Can the Colleague(s) offer a perfect demo on the SSBT?

  Yes

  No

  N/A

• 4.10 - Shop Colleagues on duty fully knowledgeable about latest What's Happening / Raising The Game Content?

  Yes

  No

  N/A

5.0 - BEHIND THE COUNTER

• 5.1 - Desk / Back of House Area clean and tidy?<br>

  Yes

  No

  N/A

• 5.2 - Shop Colleague Notice Board displaying the right paperworks and messages?

  Yes

  No

  N/A

• 5.3 - Shop Betting Licence, Summary of T & C and Certificate of Employer's Liability on display in A4 sized Frames?

  Yes

  No

  N/A

6.0 - Area Manager Notes & Comments

• 6.1 - Email Communications being read by Shop Colleagues on a daily basis?

  Yes

  No

  N/A

• 6.2 - Area Manager's Last Visit Action Plan displayed, read and signed by All Shop Colleagues including MPM or SM?

  Yes

  No

  N/A

• 6.3 - iAuditor's Last Report read and signed by Shop Colleagues including MPM and SM?

  Yes

  No

  N/A

7.0- WPS- ROTA, Optimums and Registration Compliance

• 7.1 - Shop ROTA for next 4 weeks on WPS as per Company's Expectation?

  Yes

  No

  N/A

• 7.2 - Shop Over Optimum Hours for the last 4 weeks?

  Yes

  No

  N/A

• 7.3 - Shop ROTA Audit Scores for the Last 4 weeks?

  Yes

  No

  N/A

• 7.4 - Shop Registration Compliance for the Last 4 Weeks? Name of Colleagues failing to reach 97% Weekly Target.

  Yes

  No

  N/A

• 7.5 - Number of Late Power On in the last 2 weeks?

  Yes

  No

  N/A

Action Plan for MPM/SM and Shop Team

• Action Required#1

• Action Required #2

• Action Required #3

• Action Required #4

• Action Required #5

• Action Required #6

• Action Required #7

Sign Off

• Colleague On Duty Signature

  Sign

• Area Manager's Signature

  Sign