LNS - A4 Audit (STANDARDS)

• LNS [Area-4] Ladbrokes Coral

• Conducted on

  Date

• Prepared by

• Shop Number
  Address

• Number of Customers in shop on entry

• Personnel

• Area Manager - Kavish Mooneesamy

1.0 - SHOP FRONT

• 1.1 - Shop front clean, Signs on<br>

  Yes

  No

  N/A

• 1.2 - Glass & Tiles Clean<br>

  Yes

  No

  N/A

• 1.3 - Window POS correct<br>

  Yes

  No

  N/A

2.0 - CUSTOMER AREA

2.1 - Customer Area

• 2.1 (a) - All TV screens are working and in correct channels

  Yes

  No

  N/A

• 2.1 (b) - No slips or pens on sides of floor<br>

  Yes

  No

  N/A

• 2.1 (c) - Bins NOT over flowing<br>

  Yes

  No

  N/A

2.2 - Machines (FOBT & BGT)

• 2.2 (a) - The machine zones are clean, tidy & well presented. <br>

  Yes

  No

  N/A

• 2.2 (b) - All machines are working, clean, free from damage& fingerprint marks<br>

  Yes

  No

  N/A

• 2.2 (c) - 'Responsible Gambling' posters, leaflets & yellow MOSES leaflets are displayed correctly in FOBT area

  Yes

  No

  N/A

2.3 - HORSES & GREYHOUNDS

• 2.3 (a) - Papers neat - Correct layout (BPG / 2K / 5K - STAMPs used)

  Yes

  No

  N/A

2.4 - NUMBERS

• 2.4 (a) - Correct PoS & Slips are used with correct headers & backdrop

  Yes

  No

  N/A

2.5 - Football

• 2.6 (a) - All PoS, Slips up to date, well stocked & neatly displayed

  Yes

  No

  N/A

2.6 - Customer Toilets

• 2.5 (a) - Toilets stocked and clean

  Yes

  No

  N/A

3.0 - COUNTER / COLLEAGUE AREA

• 3.1 - Counter desk / Back of House area clean and tidy<br>

  Yes

  No

  N/A

• 3.2 - Vending area is well presented, clean, clutter free & well stocked

  Yes

  No

  N/A

• 3.3 - Kitchen area clean, tidy & free from clutter

  Yes

  No

  N/A

4.0 - SHOP COLLEAGUE

• 4.1 - Staff member greeting Customers on entry<br>

  Yes

  No

  N/A

• 4.2 - Shop Targets on display and/or diary in use for key communication

  Yes

  No

  N/A

• 4.3 - Staff aware of daily offers / daily forcus?

  Yes

  No

  N/A

• 4.4 - Staff aware of the weekly focus game?

  Yes

  No

  N/A

• 4.5 - Can staff explain how to record a customer interactions (using UCMS)

  Yes

  No

  N/A

• 4.6 - Can staff members explain the 5 phycical triggers for FOBT customer interactions

  Yes

  No

  N/A

• 3.3 - Is Think 21 interactions upto date and reflect the shop footfall?

  Red

  Amber

  Green

• 3.2 - NO personal electronic devices (ie - mobiles) to be seen behind counter

  Yes

  No

  N/A

• 4.1 - Staff appearance as per policy<br>

  Yes

  No

  N/A

5.0 - Gold Standards

• Evidence of 'Gold Standards' Audit completed in the last 4 weeks

  Yes

  No

  N/A

Sign Off

• On site representative

  Sign

• Auditor's signature

  Sign