• Job Address
  • Reason for service call being booked I.e. Connectivity

  • Previous Engineer Name/ Tech No.

  • Date of previous visit

  • Was Broadband active at time of install?

  • Who is the current Broadband supplier?

  • What was the viewing card number on site?

  • Chrome App screenshot on 1st arrival

  • In as much detail possible how did you fix the issue?

  • Was the correct compression F Connections on the cables both dish and box end?

  • Was the correct power cable installed?

  • Was the correct HDMi installed?

  • Chrome App screenshot after issue resolved

  • Who do you feel was at fault? (Tick more than one if applicable)

  • On a scale of 1 - 5 how certain are you the fault has been resolved? 1 - There will be further issues 2 - There's potential for issues 3 - Undecided 4 - Comfortable it will be fine 5 - Certain there will be no problems

  • Signed by

  • Once completed please send a copy to TM and follow any other processes set out by your TM

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