Title Page
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Date of Visit
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Job Number
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Engineer Name and Tech No.
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Job Address
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Reason for service call being booked I.e. Connectivity
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Previous Engineer Name/ Tech No.
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Date of previous visit
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Was Broadband active at time of install?
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Who is the current Broadband supplier?
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What was the viewing card number on site?
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Chrome App screenshot on 1st arrival
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In as much detail possible how did you fix the issue?
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Was the correct compression F Connections on the cables both dish and box end?
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Was the correct power cable installed?
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Was the correct HDMi installed?
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Chrome App screenshot after issue resolved
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Who do you feel was at fault? (Tick more than one if applicable)
- Customer
- Engineer
- Equipment Sky
- Equipment 3rd Party
- customer changed bb supplier
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Signed by
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Once completed please send a copy to TM and follow any other processes set out by your TM
