What was the condition of the hotel driveway and entrance?
What areas need improvement?
Were the appropriate amount of ambassadors present on the drive to accommodate guests?
Were they engaging guests, showing pride in their hotel, and being proactive in service?
Were the sensory effects to brand standard?
Is the Sofitel Scent present at an appropriate level? Is the music at an appropriate level? Are refreshments available? Is seating attractive and comfortable?
What should be changed?
Front Desk Ambassadors
Are the Front Office Ambassadors in proper uniform, aware of guests, and displaying a welcoming attitude?
Were there any "Cousu Main" moments that you saw?
Were you able to talk with any of our guests?
What did you learn about our guest?
Describe the dining experience you witnessed in C.D.A (i.e. what were guests consuming, how was the atmosphere, were the CDA Ambassadors engaging/suggestively selling?)
What did you observe about the terrace dining? Were there guests dining? Was it clean and appealing?
Le Bar Terrace
If you were walking down Wabash, would you want to stop here for a bite or a drink??
Were there any events in-house today?
Was there appropriate signage?
Are the unoccupied event spaces "Show Ready"?
Are the pre-function spaces and corridors clean and tidy?
Is the Business Center clean and stocked?
Is the equipment functioning properly?
What equipment is not functioning?
Is the fitness center clean and inviting?
Is there any malfunctioning equipment or television to be reported?
Are the public restrooms clean, pleasant smelling, and stocked?
What can be improved in this space?
I was able to interact with a member of our team during my Lobby PR
Which Ambassador did you interact with? Were you able to role play or assist the ambassador in their skills development? If so, how?
Heart of House
Were you able to visit a "Heart of House" location (i.e. cafeteria, locker room, kitchen)?