Title Page

  • Conducted on

  • Prepared by

First Impressions

  • What was the condition of the hotel driveway and entrance?

  • What areas need improvement?

First Impressions

  • Were the appropriate amount of ambassadors present on the drive to accommodate guests?

  • Were they engaging guests, showing pride in their hotel, and being proactive in service?

Sofitel Senses

  • Were the sensory effects to brand standard?

Answer

  • Is the Sofitel Scent present at an appropriate level? Is the music at an appropriate level? Are refreshments available? Is seating attractive and comfortable?

  • What should be changed?

Front Desk Ambassadors

  • Are the Front Office Ambassadors in proper uniform, aware of guests, and displaying a welcoming attitude?

  • Were there any "Cousu Main" moments that you saw?

Guest Interactions

  • Were you able to talk with any of our guests?

  • What did you learn about our guest?

CDA

  • Describe the dining experience you witnessed in C.D.A (i.e. what were guests consuming, how was the atmosphere, were the CDA Ambassadors engaging/suggestively selling?)

CDA Terrace

  • What did you observe about the terrace dining? Were there guests dining? Was it clean and appealing?

Le Bar

  • On a scale of 1 to 10, please rate the vibe of Le Bar (1= not inviting/dissatisfied guests, 10=very inviting/guests enjoying themselves)

Le Bar Terrace

  • If you were walking down Wabash, would you want to stop here for a bite or a drink??

Banquets

  • Were there any events in-house today?

  • Was there appropriate signage?

Banquet Space

  • Are the unoccupied event spaces "Show Ready"?

Pre-Function Space

  • Are the pre-function spaces and corridors clean and tidy?

Business Center

  • Is the Business Center clean and stocked?

  • Is the equipment functioning properly?

  • What equipment is not functioning?

Fitness Center

  • Is the fitness center clean and inviting?

  • Is there any malfunctioning equipment or television to be reported?

  • Describe

Public Restrooms

  • Are the public restrooms clean, pleasant smelling, and stocked?

  • What can be improved in this space?

Ambassador Interactions

  • I was able to interact with a member of our team during my Lobby PR

  • Which Ambassador did you interact with? Were you able to role play or assist the ambassador in their skills development? If so, how?

Heart of House

  • Were you able to visit a "Heart of House" location (i.e. cafeteria, locker room, kitchen)?

  • Please rate the cleanliness and working order of the location

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