Lobby PR Reporting

• Conducted on

  Date

• Prepared by

• What was the condition of the hotel driveway and entrance?

  Good

  Fair

  Poor

  N/A

• What areas need improvement?

• Were the appropriate amount of ambassadors present on the drive to accommodate guests?

  Yes

  No

  N/A

• Were they engaging guests, showing pride in their hotel, and being proactive in service?

  Yes

  No

  N/A

• Were the sensory effects to brand standard?

  Yes

  No

  N/A

Answer

• Is the Sofitel Scent present at an appropriate level? Is the music at an appropriate level? Are refreshments available? Is seating attractive and comfortable?

  Yes

  No

  N/A

• What should be changed?

• Are the Front Office Ambassadors in proper uniform, aware of guests, and displaying a welcoming attitude?

  Yes

  No

  N/A

• Were there any "Cousu Main" moments that you saw?

  Yes

  No

  N/A

• Were you able to talk with any of our guests?

  Yes

  No

  N/A

• What did you learn about our guest?

• Describe the dining experience you witnessed in C.D.A (i.e. what were guests consuming, how was the atmosphere, were the CDA Ambassadors engaging/suggestively selling?)

• What did you observe about the terrace dining? Were there guests dining? Was it clean and appealing?

• On a scale of 1 to 10, please rate the vibe of Le Bar (1= not inviting/dissatisfied guests, 10=very inviting/guests enjoying themselves)

• If you were walking down Wabash, would you want to stop here for a bite or a drink??

  Yes

  No

  N/A

• Were there any events in-house today?

  Yes

  No

  N/A

• Was there appropriate signage?

  Yes

  No

  N/A

• Are the unoccupied event spaces "Show Ready"?

  Yes

  No

  N/A

• Are the pre-function spaces and corridors clean and tidy?

  Yes

  No

  N/A

• Is the Business Center clean and stocked?

  Yes

  No

  N/A

• Is the equipment functioning properly?

  Yes

  No

  N/A

• What equipment is not functioning?

• Is the fitness center clean and inviting?

  Yes

  No

  N/A

• Is there any malfunctioning equipment or television to be reported?

  Yes

  No

  N/A

• Describe

• Are the public restrooms clean, pleasant smelling, and stocked?

  Yes

  No

  N/A

• What can be improved in this space?

• I was able to interact with a member of our team during my Lobby PR

  Yes

  No

  N/A

• Which Ambassador did you interact with? Were you able to role play or assist the ambassador in their skills development? If so, how?

• Were you able to visit a "Heart of House" location (i.e. cafeteria, locker room, kitchen)?

  Yes

  No

  N/A

• Please rate the cleanliness and working order of the location