London Damage Awareness L01 Region

London Damage Awareness ROD (L01 Region )

• Engineer Name (include your Payroll number)

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• Damage awareness and prevention is a vital part in keeping yourself safe and the public out in field. We all have a responsibility of looking after our customer’s property and being aware of any risks that could result in Damage. Damage prevention is a key part of your role as a field Engineer and plays a critical part in providing our customers a fantastic service.
  You must adhere to the following steps below whilst working at a customer property.

• Briefs and Manuals :
  
  All briefs and manuals are available on I know 2 under the title “HEALTH AND SAFETY”. You must Read and understand all manuals to ensure you understand the processes whilst working at a customer’s property.

  

• Risk Assessments :
  Complete a thorough risk assessment before commencing any work, this should include any damage to property before commencing any work. All risks should be identified and minimised where possible. Any damage seen Post work must be escalated to Team manager before commencing work. If you identify damage after you have commenced work you must stop update risk assessment and escalate to Team manager .
  
  Customer Awareness:
  Let the customer know of what work will be carried out at their property. Highlight Eyebolt positioning, Dish installation process and cable route. Once work had been agreed with the customer you may continue. If no solution is found you must escalate to Team manager for support. If working inside the property you must wear overshoes to minimise any damage that could occur within a customer’s property. Harnesses must be removed and any equipment not required returned to your van at the earliest possibility.
  
  Quality of Work:
  It is your responsibility to make sure you have carried out an install or service to the highest installation standards. If you notice poor workmanship from previous visits, insure you rectify and escalate this to the Team manager.
  
  Drilling:
  If you are required to drill in a customer home you must use your Bosch Detector to highlight any potential hazard in the walls. Ensure the detector is calibrated and ensure all setting are checked. (Dry wall , metal , live wires). Visual checks must be carried out both inside and outside the property to minimise any potential accidents that may occur. (Refer to I know 2) .you must seal and cap any holes drilled to avoid any risk of damage caused to customers property.
  
  Escalation Process:
  In the unlikely event you have caused damage in a customer’s property. You must escalate to Team manager as soon as you are safe to do so. You must stop all work until a team manager gives you approval to carry on.
  
  We all must do the right thing for our customer, take ownership and pride in what we do and work together as a one team. This will provide our customer with the best possible service.
  

Record Of Discussion: please use the below fields to highlight the incident and record conversation with employee.

• Description of incident: Please state as much detail as possible including job number , description of incident and outcome.

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" I confirm that I have fully understood this Damage Awareness ROD and i am aware that failure to comply with this document may lead to disciplinary action being taken against me "

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