Round Up Board - Clean and current information.
Pre-Shift Meetings - Pre-Shift Sheet or Shift Cards being used.
FOH Team Member Communication Board - Updated and well organized with day to day operational metrics or objectives. TM Schedules, BHAG Board, Werner Region LH Board, Darden Dispatch, messages or benefits.
Team Interaction - Leadership Questions - 1) What are the top 2 priorities in your job? 2) What are you routinely rewarded for? 3) What's broken and needs to be fixed? 4) What advice do you have for me?
Review Manager Log - Review last 7 days.
Manager Development/PMP - 30 Minute 1 on 1's with each manager.
Team Development - Three 10 minute 1 on 1's with potential PFW's, SCP's, CT's. Yes or No No Points
Smallwares - Evaluate at Peak Volume: Tools to do the job.
Equipment - Walk-thru with manager to evaluate.
E2 - S/A's friendly and attentive. S/A area immaculate. Lobby Welcome and Warm Farewell.
Lobby Execution Initiative.
Service Tactics - CPR, Pivot Points, FASTER, Steak Temps being described and repeated ordering/serving. Attentiveness.
Uniform Evaluation - All uniforms perfect - Managers and Team Memeber.
Bar Execution - Is the bar guest ready. Service Bar set-up for success.
FOH Checklist - Completed correctly 2x per day.
Closing Checklist - Completed each night.
Effective Floor Manager - Personally visit 3 tables with manager. Effective Figure 8's. Finding unhappy guests/Superb Recovery. Connecting with guests. Manager Visibility. Overall Experience.
Line Checks - Completed correctly 2x per day.
Critical Walk-Thru - Completed correctly 2x per day.
CARE Checklist - Completed correctly 2x per day. SGC.
Magnificent 7 Initiative.
Effective Expo - Picture Perfect Food. Driving execution in Expo Window, Service Alley, and in the HOH.
TQ - Top 4: 1) Clean Dishware and Glassware. 2) Chemical Storage and Labeling. 3) Line product temperatures, labeling, and rotation. 4) Dish machine Chemicals.
Critical HOH Systems - Par/Pull. Daily AvT. Steak Bag. HAACP (Cooling Charts). Pull/Thaw. Ordering procedures and Inventory levels.
Post/Pre-Shift HOH Team Meeting - Share specific recognition and observations with the team.
HOH Team Member Communication Board. Updated and well organized with day to day operational metrics or objectives.
Staffed Correctly - Aces in Places. Correct levels of staffing for projections. Teamwork. Trained.
Security and Safety - Top Focus: Back Door and Office Door locked. Dry floors. Latex Gloves. Cutting Gloves. Bussing Tactics.
Utility Program - Floors clean. Bottom 8" Focus. Restrooms stocked and cleaned.
GSS Analysis - Evaluation of trends and action plans.
LMS/Forecasting - Review with MP. Accuracy of forecasting trends and the "28 Rule"
Financial Systems and Audits - Verify all financial logs in office. Coupon/ Discounts.
Community Involvement - Review current Marketing and Community Activities.
Office Clipboards - Restaurant Ops Report. Comps Report.
Were the previous audit opportunities addressed.