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LPMN: Manager on Duty Checklist
LPMN: Manager on Duty Checklist
Jayson Puyod

LPMN: Manager on Duty Checklist

Lanson Place Mall of Asia, Manila

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Free LPMN: Manager on Duty Checklist Checklist

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Information

  • DATE :

  • MANAGER ON DUTY :

I. COMFORT OF HOME - PROPERTY INSPECTION

  • If Indoor Area: Area is well manned, area is clean, free from clutter, no defects, temperature is comfortable, background music is audible, furnishings are in standard position, odor is neutral / lanson trademark green tea scent. If area is closed, lights and air-condition should be off.

  • If Outdoor Area: Area is clean, free from debris, fallen leaves, plants are in good condition and look presentable, furnishings are in standard position, the area is well manned, no defects

  • Select N/A if the area is still closed / still under project

BASEMENT

  • Check the cleanliness and any defects?

  • Parking Area :

  • Time Checked :

  • Driver's Quarters :

  • Time Checked :

  • Elevator Foyers :

  • Time Checked :

GROUND FLOOR

  • Check the cleanliness and any defects?

  • Parking Area :

  • Time Checked :

  • Purchasing Office :

  • Time Checked :

  • Receiving Area:

  • Time Checked :

  • Check sorting and door signage?

  • MRF (Garbage Area) :

  • Time Checked:

  • Check cleanliness and any defects?

  • Security Office :

  • Time Checked :

  • Employee Entrance :

  • Time Checked :

  • Service Elevators (SE2 & SE3) :

  • Time Checked :

  • Check mirror if free of smudges, toilet bowl / urinals are clean, with hand soap, paper towel, big roll, floor & wall is clean, no watermarks and garbage is not full? Is there any defects?

  • GF BOH Male Toilet :

  • GF BOH Female Toilet :

  • Time Checked :

  • Check the cleanliness and any defects?

  • GF BOH Hallway :

  • Time Checked :

  • Palm Coast Perimeter :

  • Porte Cochere (Palm Coast Entrance) :

  • Time Checked :

  • Concierge :

  • Time Checked :

  • PE4 & PE5 (Passenger Elevator)

  • Time Checked

  • Check the cleanliness and any defects?

  • BLK 12 CafĂ© and Bar :

  • BLK 12 Background Music

  • Time Checked :

  • Serviced Residence Elevators :

  • Time Checked :

  • FO Counter : (Temporary)

  • Time Checked :

  • Escalator :

  • Time Checked :

  • Madeleine High Tea :

  • Madeleine High Tea Background Music

  • Time Checked :

  • Madeleine BOH Door / Hallway :

  • Check cleanliness and any defects?

  • PE1 (Passenger Elevator 1) :

  • Time Checked :

  • Seaside Entrance :

  • Designated Smoking Area :

  • Seaside Perimeter :

  • Time Checked :

  • Marble Staircase :

  • Time Checked :

2ND FLOOR

  • Check the cleanliness and any defects?

  • Pre-Function Area of Ballroom :

  • Time Checked :

  • Ballroom :

  • Time Checked :

  • Grand Escalator :

  • Time Checked :

  • Check mirror if free of smudges, toilet bowl / urinals are clean, with hand soap, paper towel, tissue roll, floor & wall is clean, no watermarks and garbage is not full? Is there any defects?

  • Ballroom Male Toilet :

  • Time Checked :

  • Ballroom Female Toilet :

  • Time Checked :

  • Ballroom PWD Toilet :

  • Ballroom Nursing Room :

  • Time Checked :

  • Ballroom Open Bar :

  • Time Checked :

  • Ballroom VIP Room / Toilet :

  • Time Checked

  • Check cleanliness and any defects?

  • SE1 (Service Elevator 1)

  • Time Checked :

  • 2F BOH Hallways / Storerooms

  • Time Checked :

  • Check chiller temperature log, correct use of chopping boards, items in storage are sealed & labelled properly. Seafood / Meat / Raw vegetables are not mixed in storage / thawing. No expired or spoiled items?

  • Banquet Kitchen :

  • Time Checked :

  • Check the cleanliness and any defects?

  • Engineering Office / Workshop :

  • Time Checked:

  • 2F Service Elevator Foyer :

  • Time Checked :

  • CCTV Room :

  • Time Checked :

2ND FLOOR MEZZANINE

  • Check the cleanliness and any defects?

  • 2M Elevator Foyer

  • Time Checked :

  • F&B Office :

  • Clinic :

  • Time Checked :

  • HR Office :

  • Time Checked :

  • Finance Office :

  • Time Checked :

  • Executive Boardroom :

  • Time Checked :

  • Sales & Marketing / Reservations Office

  • Time Checked :

  • Executive Office :

  • Time Checked :

  • 2M Carpeted Hallway

  • Time Checked :

  • IT Office :

  • Time Checked :

  • Check mirror if free of smudges, toilet bowl / urinals are clean, with hand soap, paper towel, big roll, floor & wall is clean, no watermarks and garbage is not full? Is there any defects?

  • EO Male Toilet:

  • Time Checked :

  • EO Female Toilet :

  • Time Checked :

  • Male Locker Room :

  • Time Checked :

  • Female Locker Room :

  • Time Checked :

  • Check cleanliness and any defects?

  • Laundry Area :

  • Time Checked :

  • Housekeeping Office :

  • Time Checked :

  • Uniform Area :

  • Time Checked :

  • IRD Area :

  • Time Checked :

  • Training Room:

  • Time Checked :

  • Male Sleeping Quarters

  • Female Sleeping Quarters

  • Time Checked :

  • Staff Cafeteria : (Check the food quality and service)

  • Time Checked :

  • 2M Vinyl Hallway

  • Time Checked :

3RD FLOOR

  • Check cleanliness and any defects?

  • FO Reception :

  • Time Checked :

  • Reception: Back Office :

  • Time Checked :

  • FO Elevator Foyer :

  • Time Checked :

  • Cyan Modern Kitchen :

  • Time Checked :

  • Check mirror if free of smudges, toilet bowl / urinals are clean, with hand soap, paper towel, tissue roll, floor & wall is clean, no watermarks and garbage is not full? Is there any defects?

  • Cyan Male Toilet :

  • Time Checked :

  • Cyan Female Toilet

  • Time Checked :

  • Check cleanliness and any defects?

  • Co-Working Space :

  • Time Checked :

  • Bytes :

  • Time Checked :

  • Check mirror if free of smudges, toilet bowl / urinals are clean, with hand soap, paper towel, tissue roll, floor & wall is clean, no watermarks and garbage is not full? Is there any defects?

  • Bytes Male Toilet :

  • Bytes Female Toilet :

  • Time Checked :

  • Check cleanliness and any defects?

  • Basil :

  • Time Checked :

  • Rosemary :

  • Time Checked :

  • Tarragon :

  • Time Checked :

  • Lavender :

  • Time Checked :

  • Vanilla :

  • Time Checked :

  • Thyme :

  • Time Checked :

  • Sage :

  • Time Checked

  • Courtyard

  • Time Checked :

  • 3F Grand Escalator Foyer

  • Time Checked :

11TH FLOOR

  • Check cleanliness and any defects?

  • 11F Elevator Landing & Hallway:

  • Time Checked:

  • Residents' Lounge :

  • Residents' Lounge Background Music

  • Time Checked :

  • Check if there's a clean towel available, equipment is clean, all unused equipment is placed back in their proper location, water is available, hamper for dirty towels available and not overflowing?

  • Fitness Centre :

  • Time Checked :

  • Kids' Corner :

  • Time Checked :

  • Check mirror if free of smudges, toilet bowl / urinals are clean, with hand soap, paper towel, tissue roll, floor & wall is clean, no watermarks and garbage is not full? Is there any defects?

  • Kids' Corner Toilet :

  • Time Checked :

  • Check cleanliness and any defects?

  • Laundromat :

  • Time Checked :

  • 11F BOH Foyer :

  • Time Checked :

  • Edge Pool Bar :

  • Edge Pool Bar Background Music :

  • Time Checked :

  • Check if pool beds, perimeter are clean, organized with cushions and with any defects? Lifeguard is alert?

  • Rooftop Infinity Pool :

  • Time Checked:

  • Check mirror if free of smudges, toilet bowl / urinals are clean, with hand soap, paper towel, tissue roll, floor & wall is clean, no watermarks and garbage is not full? Is there any defects?

  • All Gender Changing Room :

  • Outdoor Shower Area :

  • Time Checked :

I. Comfort of Home - Room Inspection

  • Inspect 5 rooms within the day with arrivals, this should be a combination of Hotel and Serviced Residences Units

    • ROOM INSPECTION

  • Category

  • Room Number

  • Time Started

  • Room Entrance (Door, Room number, Lockset, Light)

  • Bathroom Area (Good water pressure, Hot water is available, complete amenities)

  • Bedroom Area (Complete lighting, Aircon is working, TV is working, All light switches working, bedsheets clean, appliances are working, Complete setup of collaterals)

  • Living Room Area (Complete lighting, Aircon is working, TV is working, all light switches working, curtains are clean, appliances are working, complete setup of collaterals) (Select N/A if not applicable)

  • Kitchen Area (Water filtration system is working, complete amenities, Kitchen appliances are working) (Select N/A if not applicable)

  • Balcony Area (Glass sliding door is free from dust / finger prints) (Select N/A if not applicable)

  • Time ended

II. COMMUNITY SPIRIT - GUEST / RESIDENT EXPERIENCE

  • SELECT 2 AREAS AND STAFF TO OBSERVE. FOCUS ON THE STAFF'S INTERACTION WITH THE GUEST AND IF HE/SHE PROVIDED A HEARTFELT EXPERIENCE.

SELECTED AREA 1 TO OBSERVE :

  • Selected Area :

    • FO Reception
    • BLK-12 Cafe & Bar
    • Madeleine
    • Cyan Modern Kitchen
    • Bytes
    • Edge Pool Bar
    • Residents' Lounge
    • Fitness Centre
    • Kids' Corner
    • Concierge
    • Telephone Operator
    • Security
    • Reservations

  • Time Checked:

  • Staff Name :

  • Did the employee engage in a well paced and friendly conversation with a Guest / Resident?

  • Did the employee look interested while conversing with the Guest / Resident?

  • Did the employee use then guest name during their conversation without overusing it?

  • Did the employee actively listen to the guest / resident and give their undivided attention?

  • Did the employee show genuine care and go to extra mile of assisting the guest / resident, if not, did the employee offer alternative?

  • Did the employee provide follow throughs and updates with pending guest request, ensuring this was resolved?

  • Did the employee show empathy in challenging interactions with Guest / Residents?

SELECTED AREA 2 TO OBSERVE :

  • Selected Area :

    • FO Reception
    • BLK-12 Cafe & Bar
    • Madeleine
    • Cyan Modern Kitchen
    • Bytes
    • Edge Pool Bar
    • Residents' Lounge
    • Fitness Centre
    • Kids' Corner
    • Concierge
    • Telephone Operator
    • Security
    • Reservations

  • Time Checked :

  • Staff Name :

  • Did the employee engage in a well paced and friendly conversation with a Guest / Resident?

  • Did the employee use then guest name during their conversation without overusing it?

  • Did the employee look interested while conversing with the Guest / Resident?

  • Did the employee actively listen to the guest / resident and give their undivided attention?

  • Did the employee show genuine care and go to extra mile of assisting the guest / resident, if not, did the employee offer alternative?

  • Did the employee provide follow throughs and updates with pending guest request, ensuring this was resolved?

  • Did the employee show empathy in challenging interactions with Guest / Residents?

III. DEVOTED HOST - SERVICE STANDARDS

  • SELECT 2 AREAS AND OBSERVE IF THE STAFF IN AREA ARE COMPLIANT WITH LP CORPORATE STANDARDS.

SELECTED AREA 1 TO OBSERVE :

  • Selected Section :

    • FO Reception
    • BLK-12 Cafe & Bar
    • Madeleine
    • Cyan Modern Kitchen
    • Bytes
    • Edge Pool Bar
    • Residents' Lounge
    • Fitness Centre
    • Kids' Corner
    • Concierge
    • Telephone Operator
    • Security
    • Reservations

  • Time Checked :

  • Employee is in complete uniform and takes pride in care of personal appearance (Well groomed, uniform is clean, shoes are polished, no body odor and with name plate)

  • Employee provided a warm welcome (Maintains eye contact, smiles and acknowledges the guest)

  • Employee used appropriate verbiage (E.g. Not leaning, not slouching, not sitting)

  • Employee answers within three (3) rings

  • If employee places the guest / resident on hold, he/she asks permission

  • Employee is able to provide the guest / resident's request within five (5) minutes and updates the guest / resident accordingly if this cannot be delivered within the time

  • Employee provides a fond farewell to the guest / resident

SELECTED AREA 2 TO OBSERVE :

  • Selected Section :

    • FO Reception
    • BLK-12 Cafe & Bar
    • Madeleine
    • Cyan Modern Kitchen
    • Bytes
    • Edge Pool Bar
    • Residents' Lounge
    • Fitness Centre
    • Kids' Corner
    • Concierge
    • Telephone Operator
    • Security
    • Reservations

  • Time Checked :

  • Employee is in complete uniform and takes pride in care of personal appearance (Well groomed, uniform is clean, shoes are polished, no body odor and with name plate)

  • Employee provided a warm welcome (Maintains eye contact, smiles and acknowledges the guest)

  • Employee used appropriate verbiage (E.g. Not leaning, not slouching, not sitting)

  • Employee answers within three (3) rings

  • If employee places the guest / resident on hold, he/she asks permission

  • Employee is able to provide the guest / resident's request within five (5) minutes and updates the guest / resident accordingly if this cannot be delivered within the time

  • Employee provides a fond farewell to the guest / resident

IV. SAFETY AND SECURITY INSPECTION

  • Are the fire exits you checked free of obstructions?

  • During your rounds were the fire extinguishers placed in their correct locations?

  • During your inspection, where there lights or airconditioning units left open in areas that are not used?

  • Are there trained first aiders on shift?

  • Make a test on a two way radio, did Security answer back using the right verbiage?

  • Are all CCTV cameras operating properly?

  • Was there any trouble recorded on the FLS panel today?

  • Are both the fire pump and jockey pump working properly?

  • Is the hot water at standard temperature?

  • Is the water tank at sufficient / normal level?

LPMN: Manager on Duty Checklist
Jayson Puyod

LPMN: Manager on Duty Checklist

Lanson Place Mall of Asia, Manila

Use this Template
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