Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Exterior
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Detractor / Passive / Promoter
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Standard Met: CleanlinessParking lot and landscaping clear of debris no spills, gum, or cig butts in the entrance area, garbage cans
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Standard Met: Sensory: Flowers and trees are living and healthy
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Standard Met: Like New Condition: Lights are operational, building, curbs and fire lane stripping, garbages, and signage
MEMBER SERVICES | ACTIVITY CENTER
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Vents, corners, air returns, TV, walls, plants, windows, trash cans
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Standard Met: Sensory: Displays updated and SOP, music volume, smell, air quality
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Standard Met: Like New Condition: Desk, couches, tile, wallpaper, and light bulbs
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Standard Met: Team Members: Name tag, tucked shirts, LT Way Behaviors, understand Mission/Vision, friendly
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Standard Met: Systems: DH walkthrough, Activity Center task list, Front desk checklist, Zone Rotation/schedule
LIFE SPA | SALON
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Shelves, cabinets, floors, windows, plants, walls, TV, vents, air return, and corners
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Standard Met: Sensory: Smells, music level, air quality, serene massage area, menus updates, lighting
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Standard Met: Like New Condition: Couches, chairs, tile, wall coverings, mani/pedi stations, shampoo bowls, and lighting
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Standard Met: Team Members: Name tag, dressed according to the style guide, LT Way Behaviors, understand Mission/Vision, friendly
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Standard Met: Systems: AM/PM checklist, Close-out paperwork packet, tip report signed off, cleaning checklist, DH walkthrough
LIFE CAFÉ
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Tables and chairs, lighting, shelves, TV, plants, windows, trash cans, floors, under counters, vents and air returns
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Standard Met: Sensory: Table displays, music volume, smells, air quality, TV on and set to right channel, and fully stocked shelves
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Standard Met: Like New Condition: Couches and rugs, tiles, wall coverings, coolers, ovens, freezers, and lighting
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Standard Met: Team Members: Tucked shirts, clean aprons, LT Way Behaviors, understand Mission/Vision, friendly
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Standard Met: Systems: Sanitation checklist, station assignment card, monthly cleaning assignment, pre-shift huddle
SALES
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Carpets, counters and desk, vents
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Standard Met: Sensory: Promotional materials, desks organized, and smell
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Standard Met: Like New Condition: Working drawers, carpet, computers, lighting
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Standard Met: Team Members: Name tag, professional dress, HWOL behaviors, understands Mission and Vision
GYM
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Wood floors, doorways, edges and molding, nets and backboards, glass, walls, and rock wall area
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Standard Met: Sensory: Temperature, lighting, signage, and smell
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Standard Met: Like New Condition: Balls in good condition, wood floors, lights operational, wall carpet, and backboard
KIDS ACTIVITIES
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Mondo floor, carpet, wood floors, bathrooms, under maze, shelves, toys, corners and edges
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Standard Met: Sensory: Marketing materials updated and SOP, music volume, smells, and air quality
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Standard Met: Like New Condition: TV, toys, basketball backboards/hoops/net, carpet, outdoor play area and ground cover
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Standard Met: Team Members: Name tag, tucked shirt, correct pants, LT Way Behaviors, ratios/zones, understanding Mission and Vision
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Standard Met: Systems - Daily audit, DH review, programming, child center areas, AM/PM task list, zone rotation
OPERATIONS
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Main hallway, edges and ledges, floors, hospitality desk, loading dock, turf
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Standard Met: Sensory: Music at the correct level, smells, media displays, plants
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Standard Met: Like New Condition: Laundry room equipment, hospitality desk, taski, carpet cleaner, and lighting
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Standard Met: Team Members: Name tag, correct pants, shirt tucked, LT Way Behaviors, understanding Mission and Vision
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Standard Met: Systems: Daily rotation, daily tasks, daily walkthrough, schedule, NPS
MEN'S AND WOMEN'S LOCKERROOM
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, plants, sauna/steam room, and plants
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Standard Met: Sensory: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising
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Standard Met: Like New Condition: Shower curtains, locker doors, couches, TV, benches, tile, shower, and sinks
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Standard Met: Team Members: Present, name tag, correct pants, LT Way Behaviors, understanding Mission and Vision
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Standard Met: Systems: Lockerroom checklist
FAMILY LOCKERROOM
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Floors, inside lockers, sinks, tops of displays, benches, toilets, showers/curtains, plants, sauna/steam room, and plants
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Standard Met: Sensory: Smells, air quality and temperature, amenities filled, lighting, and displays/advertising
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Standard Met: Life New Condition: Shower curtains, locker doors, couches, TV, benches, tile, shower and sinks
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Standard Met: Systems: Lockerroom checklist
Aquatics
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Deck, no sand/debris, whirlpools foam free, pool furniture, pump room, sauna, bathrooms
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Standard Met: Sensory: Air quality and temperature, displays, music level, and smells
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Standard Met: Life New Condition: Cleaners, vacuums, pool furniture, pipes, tile, stairway to slides, lights
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Standard Met: Team Members: Name tag, LTF Branded suits, LT Way Behaviors, understanding Mission and Vision
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Standard Met: Systems: Pool check log, daily audit, cleaning checklist
PERSONAL TRAINING
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Equipment, carpet, mondo floor, ATA floor, Pilates studio, mirrors, and mats
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Standard met: Sensory: Air quality, temperature, displays, and smells
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Standard Met: Life New Condition: All equipment, body bars, flooring, wall covering, green mats, and lights
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Standard Met: Team Members: Name tag, dressed according to style guide , LT Way Behaviors, understanding Mission and Vision
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Standard Met: Systems: Daily dashboard, walkthrough, and cleaning schedule
GROUP FITNESS
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Detractor / Passive / Promoter
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Standard Met: Cleanliness: Mats, mirrors, corners, edges behind equipment, flooring, small equipment and shelves
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Standard Met: Sensory: Air quality, temperature, displays, and smells
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Standard Met: Life New Condition: Equipment, stereo/mics, mirrors, and lights
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Standard Met: Team Members : Dressed according to style guide , LT Way Behaviors, understanding Mission and Vision
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Standard Met: Systems: Class schedule, phone list, sign-in sheets, cleaning schedule, decibel reading sheet