Title Page

  • Store Name & Number

  • Conducted on

  • MOD

FOOD SAFETY COMPLIANCE

  • Check all chicken UBD's.

  • Check fresh salad ingredients UBD & Sauces, butter and FCB bibs.

  • KITCHEN

  • Is there water in the warming cabinet?

  • Is breading sifted and at least half full?

  • Is dip basket and dip water clean after breading has finished?

  • Are oil levels correct?

  • CHECK TEMPERATURES OF THE FOLLOWING PRODUCTS

  • Chicken

  • Potato and gravy

  • Coleslaw

  • CHECK HOLD TIMES AND UBD's

  • Krusher bar - chart in date? No scoops left in crumb? Carpigiarni nozzle cleaned?

  • Burger bar - chart in date/time? Croutons/onions dated? Burger fridge products within use by date? Buns & Torts timed? Sauces in date?

  • Bulk and packed preps

  • Check all cooked chicken products

  • CHECK FOR FOOD SAFETY SIGNIFICANTS- observe team or check for knowledge of the following.

  • Hand washing procedure being followed and hand washing station stocked?

  • Duke unit timers pressed?

  • No carry over foods? Salad bar and prep?

  • Rational oven cleaned and sanitised after raw prep? (Bench and handle)

  • Check rational oven for chemical residue inside the oven.

  • Razzle cone and nozzle overnight sterilisation process

  • Are red aprons worn when required?

  • Chux usage and management

  • Are chicken crates being used for storage - other than chicken products

  • Cookers have no breading flour on lid, top, front & handles prior to lifting chicken out.

  • Are sinks set up correctly and 3 step cleaning process is utilised?

  • Are chemicals stored below 150cm, away from food, food prep area's and food packaging?

  • MOD can demonstrate how to perform low end thermometer calibration and explain high end calibration?

  • Check Ops Diary compliance<br>*Is there evidence of falsifying -thermometer calibration- does MOD know their boiling point?<br>*Corrective action recorded<br>*Incomplete maintenance tasks reassigned?

  • COMPLETE A PEST WALK - CHECK PEST REPORTs

  • Any pests sighted?

  • Can MOD locate the SDS & Food Safety Program in the Learning zone?

  • Does MOD know where to locate and print allergen and nutritional information if customer asks for one?

  • CHECK STORE CLEANLINESS

  • Is the car park and restaurant exterior clean and well maintained?

  • Is the dining room clean and well maintained?

  • Are the toilet facilities clean, well maintained and stocked? Is there hand soap and sanitiser?

  • Check front counter

  • Check floors, floor drains,walls, skirting, ceiling, lights and vents

  • Check cooking equipment - fryers, matts, oven, stove, microwave

  • Check heating equipment - duke, Warmer drawers, U/R cabinets, henny penny's

  • Check cooling equipment - seals, ceiling mould, fans, storage racks & floor

  • Check preparation equipment - breading table, burger bench, prep bench, potato mixer (make sure the knob is at speed 1), FCB, razzle, chip loading trolley, oven trolley.

  • Check storage area - shelving, boxes sealed

  • Check sinks - underside, leaks, hose clean

  • Is the dumpster room area clean and well maintained?

WORKPLACE HEALTH AND SAFETY COMPLIANCE

  • Check for safety hazards

  • Is stock stored correctly? (Check heights chart)

  • Fire exits not obstructed?

  • Main switchboard not obstructed?

  • Team member boots - no holes or splits

  • Entry door not locked?

  • Safe key locked?

  • First aid kit stocked and within UBD?

  • Cords are off the floor?

  • Hot grill plate procedure - quiz the team

  • Drop boxes locked and in use

  • PPE available and in use - do they use it for high end Thermometer check?

  • No glass in store except light bulbs and chip lamps (stored in a locked cupboard) ask MOD where they're stored.

  • Fire extinguishers and fire blanket?

  • Any cracks on switches? Check polishing bowl switch.

  • Any portable radio in store?

  • Does MOD know the procedure for Electric shock?

  • Is the safety focus book signed and completed? Is the team aware of current safety focus and were there any safety incidents noted from last period?

  • Test and tag in date?

  • CHECK SAFETY AUDIT AND ACTION PLANS

  • Has information to be actioned been transferred to the Safety Action plan in the Ops diary?

DIRECTING ACTIVITIES TO MEET CUSTOMERS NEEDS

  • Have Ocl's been completed/started?

  • UNIFORM STANDARDS - are all TM's and MOD in complete uniform? No jewellery? Correct Name badge?

  • GES RESPONSES - ask MOD and TM's the following questions

  • How many responses? Top box 1? Top 2 box?

  • Is the GES action plan utilised? What are the 2 opportunities noted from responses?

  • Observe order taker: Was receipt provided and survey mentioned? Are they asking guests for their name?<br>Observe presenter: Was the order repeated and survey mentioned?

  • PRE-SHIFT MEETING

  • Is pre-shift meeting posted and updated? Can team members explain what was on their pre-shift meeting chart/discussion

  • OBSERVE SOS

  • Is the shift staffed correctly? Aces in their places? Service flow is flowing?

  • Are all products available for sale? Any product run-outs?

  • Is MOD directing activities to meet SOS targets - visible on the floor, slide deployment.

  • Are projections posted and utilised?

  • Is the order confirmation screen on and operational

  • Is current promo build charts, portioning tools and equipment set up and utilised correctly?

  • Is last week's newsletter printed and signed by all management and posted on communication board?

  • Do team members know the measures for YKR and YSR?

  • How many are on Yammer?

  • Workplace giving % - target is 70% or more?

  • Review Rocc action plan- is there evidence that the plan is utilised? ARM review completed on plan?

  • BALANCE SCORE CARD

  • Is the BSC current and posted? Does MOD know current BSC result? Is the BSC action plan utilised and actioned? Can MOD identify BSC opportunities?

  • Manager on duty

  • Area Manager

ALL DEVIATIONS REQUIRE AN ACTION PLAN. Complete an action plan with actionable dates.

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