MACHINE STANDARDS AUDIT

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

OPERATIONAL STANDARDS

• ALL MACHINES ON AND WORKING, IF NOT O.O.O TAPE IS FIXED IN CORRECT POSITION AND MACHINE IS REPORTED TO INSPIRED/SERVICE BOOK

  Yes

  No

  N/A

• ATMs & CHANGE MACHINES ON AND WORKING INCLUDING LIGHTS

  Yes

  No

  N/A

• ARE ALL LAMPS WORKING ON THE MACHINES/BELLY/HEADERS ? (10 BULBS MAX OR 1 HEADER/BELLY)

  Yes

  No

  N/A

• ALL NOTE ACCEPTORS WORKING AND LIT ? (CRITICAL QUESTION -5 FOR NO)

  Yes

  No

  N/A

• IS A MEMBER OF THE TEAM ABLE TO EXPLAIN THE KEY FEATURES OF A B3 GAME ?

  Yes

  No

  N/A

• IS A MEMBER OF THE TEAM ABLE TO EXPLAIN THE KEY FEATURES OF A CAT C GAME (SIZZLING SLOTS)

  Yes

  No

  N/A

• DO ALL MACHINES CARRY THE NECESSARY STICKERS:U18, CATEGORY, GAM CARE, PINK NUMBERS AND ARE ALL POSITIONS CORRECT TO STANDARDS

  Yes

  No

  N/A

• VARIANCES, LOOK AT LAST 2 WEEKS EXCEPTION/VARIANCE REPORT, HAVE ALL VARIANCES £5+/- BEEN INVESTIGATED & HAVE A VALID EXPLANATION THAT STANDS UP TO SCRUTINY ?

  Yes

  No

  N/A

• NO STICKER REMNANTS ON ANY MACHINE ? EG EARS RE-POSITIONING

  Yes

  No

  N/A

• ALL BUTTONS IN FULLY WORKING ORDER, NO CRACKS OR STICKING WHEN PRESSED ?

  Yes

  No

  N/A

• ALL MACHINES ARE LINKED TO TURIN SYSTEM AND ARE SHOWING ON THE HOME SCREEN AS CONNECTED NO FAULTS, INSPIRED CALLED/INVESTIGATED IF NOT.

  Yes

  No

  N/A

• % DECALS CORRECT D=80%, C 30P/25P/20P =86%, 50P=88%, £1=90%, £2=92

  Yes

  No

  N/A

SERVICE STANDARDS

• HOST ON DUTY WITH CHANGE (£100 MIN) AND BLACK KEY, HAPPY TO HELP AND ATTENTIVE TO CUSTOMERS NEEDS ?( CRITICAL -5 POINTS FOR NO)

  Yes

  No

  N/A

• MACHINES SPARKLING TOPS/FRONT/BOTTOM/ NO LITTER AROUND OR IN PAYOUT TRAY ? (CRITICAL -5 POINTS FOR NO)

  Yes

  No

  N/A

• MACHINES WHICH ARE NOT IN PLAY ARE SPARKLING WITHOUT FINGERPRINTS

  Yes

  No

  N/A

• ISLAND ENDS AND MACHINE CABINETS IN GOOD CONDITION WITH NO DENTS, SCRATCHES, MARKS OR HOLES ?

  Yes

  No

  N/A

• IS INSPIRED SERVICE BOOK BEING USED CORRECTLY AND IS SIGNED ? CAN IT BE FOUND ON FOH ?

  Yes

  No

  N/A

• OPEN RANDOMLY 3 MACHINES AND CHECK INSIDE FOR CLENLINESS (YES=CLEAN REEL GLASS/HOPPERS/BOTTOM/COIN MECH, DUST FREE) ?

  Yes

  No

  N/A

• WRITTEN, SIGNED AND DATED EVIDENCE OF PPM PROGRAM BEING FOLLOWED ? EVERY MACHINE EVERY 42 DAYS ?

  Yes

  No

  N/A

• 2 RECENTLY PPM'D MACHINES CHECKED AGAINST PPM CHECKLIST YES=ALL ITEMS TO A1 STANDARD

  Yes

  No

  N/A

• MACHINE GAME VOLUMES AT CORRECT LEVEL, CHECK 5 MACHINES RANDOMLY

  Yes

  No

  N/A

• INSPIRED CALL-OUT PROCEDURE EXPLAINED BY HOST (IE ATTEND WITHIN 2 HOURS OR ESCALATE) (CRITICAL -5 POINTS FOR NO)

  Yes

  No

  N/A

• MACHINE CHECKLIST COMPLETED WITH COMMENTARY TWICE A DAY (CRITICAL -5 POINTS FOR NO)

  Yes

  No

  N/A

• F & B POLICY CAN BE EXPLAINED BY HOST ?

  Yes

  No

  N/A

• TROLLEY FULLY STOCKED AND SET OUT AS PER PLAN-O-GRAM, CLEN WITHOUT CLUTTER ?

  Yes

  No

  N/A

• EVIDENCE OF DRINKS/SNACKS BEING OFFERED TO CUSTOMERS OUTSIDE OF MAIN INTERVAL TIMES ?

  Yes

  No

  N/A

• POINT OF SALE CORRECT AND VALID (DATES) AND AS PER GALA BRAND STANDARDS

  Yes

  No

  N/A

• ONLY BRANDED MACHINE RESERVATION SIGNS ARE BEING USED ?

  Yes

  No

  N/A

• BRANDED MACHINE RESERVATION SIGNS ARE MANAGED BY HOST/DM AND NOPT CUSTOMERS ?

  Yes

  No

  N/A

• BRANDED MACHINE RESERVATION SIGNS ARE IN GOOD CONDITION EG NO TATTY EDGES ?

  Yes

  No

  N/A

• MACHINE RESERVATION POLICY CAN BE EXPLAINED BY HOST ?

  Yes

  No

  N/A

• HOST UNIFORM CORRECT GALA STANDARD WITH BADGE AND POUCH ?

  Yes

  No

  N/A

• OUT OF ORDER TAPE ONLY USED ON BROKEN MACHINES ?

  Yes

  No

  N/A

• BRANDED COIN CUPS ON ALL MACHINES ON LEFT SIDE OF PAYOUT TRAY (NOT ON VJ)

  Yes

  No

  N/A

• COIN CUPS ARE ALL ONE BRAND , NO MARKS, CRACKS OR LITTER IN THEM ?

  Yes

  No

  N/A

• ALL MACHINES DISPLAYING CORRECT STAKE EARS IN CORRECT GALA STANDARD POSITIONS ? (CRITICAL -5 FOR NO)

  Yes

  No

  N/A

• MACHINES ARE ALIGNED SPACED AND LEVEL ?

  Yes

  No

  N/A

• 50% OF ALL MACHINES HAVE A STOOL AVAILABLE ?

  Yes

  No

  N/A

• ALL MACHINE STOOLS ARE CLEAN, NOT TORN AND WITHOUT DUST OR DIRT ?

  Yes

  No

  N/A

• ANY PROMOTIONAL TOO-KIT ITEMS ARE STORED AWAY UNLESS IN USE ?

  Yes

  No

  N/A

• NO ATM RECIEPTS ON FLOOR OR HANGING OUT OF MACHINE ?

  Yes

  No

  N/A

• NO CHEWING GUM ON CARPET ?

  Yes

  No

  N/A

• ALL VENTS AND LIGHT FITTINGS CLEAN AND DUST FREE ?

  Yes

  No

  N/A

• ALL WALLS, CLEAN, PAINTED AND IN GOOD STATE OF REPAIR ?

  Yes

  No

  N/A

• ALL CEILING/ WALL/ UPLIGHTS WORKING ?

  Yes

  No

  N/A

• BACKGROUND MUSIC VOLUMES AT THE CORRECT LEVEL ?

  Yes

  No

  N/A

• ALL CARPETED AREAS CLEAN AND IN GOOD STATE OF REPAIR ?

  Yes

  No

  N/A