Title Page
-
Conducted on
-
Prepared by
Approach & Meet
-
Were the entrance clean and tidy?
-
Were you greeted at the main entrance to the restaurant in a courteous and professional manner?
-
Where applicable, the 'Please wait to be seated' signage was displayed?
-
If you had to wait, were you offered an explanation and an estimated waiting time and menu or alternative seating location?
-
Did the employee seat you at a fully laid table?
-
Did the employee promptly present menus?
Grooming & Presentation
-
Were all of the members of staff well groomed and presented wearing clean uniforms and polished shoes?
-
Were all team members and managers wearing name badges?
-
Team members should never eat, drink, smoke or chew gum in guests’ view, was this rule respected?
-
Staff member (serving you) name and decription:
Ambience
-
Was the restaurant clean and tidy?
-
Were the restrooms clean and tidy, nicely scented?
-
Was the restaurant temperature at an appropriate level?
-
Were the plants and flowers fresh and well cared for?
-
Was the style and level of music suitable for the environment?
-
Did the overall setting of the restaurant appeal to you?
-
Were the menu covers, menu inserts clean and in good repair?
Sitting
-
On being sat at your table, were you presented with food and drinks menus?
-
Were you offered mineral water and other beverages?
-
Was the table neatly presented, level, glasses and cutlery clean and smear free and all glasses polished?
-
If there were excess settings on the table, were they removed when you sat?
-
Did the employee make recommendations?
-
Did your water/beverage arrive within 3 minutes?
-
Did you receive soup & bread within 5 minutes of sitting?
Service
-
Did you receive your other drinks within 7 minutes of sitting?
-
Were all drinks served with the correct garnish, in the correct glasses and taste correct?
-
Was your order taken within 12 minutes of sitting at the table?
-
Did you find the suggestions/information appropriate for your meal and interesting?
-
Did your starter arrive within 12 minutes?
-
Did a staff member check back on you during your starter?
-
Did your main course arrive within 18 minutes if ordered stand alone or within 12 minutes if following a starter?
-
If this was not the case were you informed when ordering or while waiting and offered a reasonable explanation?
-
Were your plates started to be cleared within 3 minutes of the last person finishing their meal?
-
Were you offered dessert menus within 3 minutes of your plates, cutlery, bread baskets etc being cleared?
-
When you were offered dessert menus had all crockery and condiments removed from your table?
-
Were you offered tea or coffee?
-
Did your dessert arrive within 10 minutes of ordering or if just tea/coffee arrive with in 6 minutes?
-
Were dessert plates cleared within 3 minutes of the last person finishing?
-
When you requested the bill did it arrive within 3 minutes of your request?
-
On leaving the restaurant did the staff wish you good bye and thank you for coming keeping eye contact?
Food
-
Were the menu description clear and informative?
-
Did you find that the style of food suited the environment?
-
Did you find the menu interesting, seasonal and appealing?
-
Was the hot food served hot, cold food served cold?
-
Was the food tasty and good value for money?
