Management Assessment 2015

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Front of House

• Admission policy understood?

  Yes

  No

  N/A

• Sunbed policy understood? How many sessions a year? How long In Between sessions? What must be filled out and provided?

  Yes

  No

  N/A

• 30 minute CCTV checks understood?

  Yes

  No

  N/A

• Can the manager demonstrate using the plus 2 system?

  Yes

  No

  N/A

• Do they understand what information is essential when filling in member files?

  Yes

  No

  N/A

• Uniform policy understood?

  Yes

  No

  N/A

Cafe Bar

• Do they know what temperatures the fridges and freezers should run at? And what action is required if temperatures are out of parameters?

  Yes

  No

  N/A

• Day dot system understood?

  Yes

  No

  N/A

• Do they understand the wastage procedure? Why do we do it? Who can waste food?

  Yes

  No

  N/A

• Do they know the delivery notes procedure? Ask for a detailed step by step explanation.

  Yes

  No

  N/A

• Do they understand the SFBB file? Explanation of weekly diary/4 weekly review and why we complete them.

  Yes

  No

  N/A

• Food allergen policy understood? Do they know what is required by law? Training, allergen information, allergen sign displayed?

  Yes

  No

  N/A

• Do they understand how to store stock? Stock rotation, storage rules?

  Yes

  No

  N/A

• Can they explain how orders are processed and how often for each supplier?

  Yes

  No

  N/A

Gym Floor

• Can they demonstrate completing resistance checks and state what days these should be completed?

  Yes

  No

  N/A

• Can they demonstrate completing funtional checks and state what days these should be completed?

  Yes

  No

  N/A

• Can they demonstrate completing spin bike checks and state what days these should be completed? Do they understand the freelance checks?

  Yes

  No

  N/A

• Can they demonstrate completing CV checks and state what days these should be completed?

  Yes

  No

  N/A

• Do they understand the importance of the hourly gym floor checks and what times they are completed?

  Yes

  No

  N/A

• Do they understand the Importance of the brand standards check? And why we complete them? What times are they completed?

  Yes

  No

  N/A

• Can they successfully demonstrate how to use the ORS and what information is requires to raise tickets and to close tickets? Do they know what is required from them when chasing tickets?

  Yes

  No

  N/A

Changing Rooms

• Do they understand the importance of closing all locker doors?

  Yes

  No

  N/A

• Do they know how often a locker sweep is completed? And why they are completed?

  Yes

  No

  N/A

• Can they demonstrate checking a hair dryer according to the brand standards check?

  Yes

  No

  N/A

• Wet Floor Signs - Do they know how many wet floor signs are available? and where the wet floor signs should be positioned around the club?

  Yes

  No

  N/A

• Can they demonstrate how to fill Vending machine (stock rotation) and why they need be full at all times?

  Yes

  No

  N/A

Pool Plant Duties

• Can they demonstrate a pool test and understand what we are testing with each tablet? Do they fully understand the parameters for chlorine and PH?

  Yes

  No

  N/A

• Do they know what the re test times are for pool and spa's and why they differ?

  Yes

  No

  N/A

• Do they understand what reactive measures are needed for high chlorine, low chlorine, high combined, low PH and high PH results?

  Yes

  No

  N/A

• Do they understand where we take the water sample from for testing? And why we take it from there?

  Yes

  No

  N/A

• Can they successfully complete a spa backwash? And explain when and why we complete this?

  Yes

  No

  N/A

• Can they successfully complete a pool backwash? And explain when and why we complete this?

  Yes

  No

  N/A

• Can they successfully complete a drop test? And explain when and why we complete this?

  Yes

  No

  N/A

• Can they successfully complete calibration of probes? And explain when and why we complete this?

  Yes

  No

  N/A

• Can they successfully fill the day tanks? And explain when and why we complete this and what happens if we don't?

  Yes

  No

  N/A

• Do they understand the dilution ratios for chlorine and acids tanks?

  Yes

  No

  N/A

• Can they successfully complete cleaning the injectors and foot valves? And explain when and why we complete this?

  Yes

  No

  N/A

• Can they successfully explain what the super chlorination procedure is? And explain when and why we complete this?

  Yes

  No

  N/A

• Can they successfully explain what the active ox procedure is? And explain when and why we complete this?

  Yes

  No

  N/A

• Can they successfully demonstrate what a sump and light check is? And explain when and why we complete this? Rules on spa light covers and grating missing understood?

  Yes

  No

  N/A

• Can they successfully demonstrate how to complete a total alkalinity and calcium hardness test? Do they understand the parameters? And the corrective measures needed? Do they know when this needs to be completed?

  Yes

  No

  N/A

• Can they explain what the final check of the night is in a plant room?

  Yes

  No

  N/A

• Do they understand what Prime is? Can they demonstrate how to successfully regain prime? Do they understand the theory behind it? Are they aware what losing prime can cause?

  Yes

  No

  N/A

• Can they fully explain what each pool chemical is used for?

  Yes

  No

  N/A

Administration

• Do they understand what documents are needed for new starters? And what types of ID are accepted?

  Yes

  No

  N/A

• Do they understand what documents are needed for leavers?

  Yes

  No

  N/A

• Have they completed all of there e-learning? And understand the requirements for compliance?

  Yes

  No

  N/A

• Do they understand what information/documents are required to be sent to head office for managers before they are signed off?

  Yes

  No

  N/A

• Do they understand the petty cash procedure?

  Yes

  No

  N/A

Health & Safety Files

• Can they explain the content of File 1 - Heath and safety?

  Yes

  No

  N/A

• Can they explain the content of File 2 - Risk Assesments?

  Yes

  No

  N/A

• Can they explain the content of File 3 - COSHH?

  Yes

  No

  N/A

• Can they explain the content of File 4 - Legionella? Can they demonstrate completing these checks? Do they understand when they are completed?

  Yes

  No

  N/A

• Can they explain the content of File 5 - Eurofins? Can they explain how to complete water sampling? Do they understand how often these samples are taken?

  Yes

  No

  N/A

• Can they explain the content of File 6 - Fire? Can they demonstrate completing these checks? Do they understand when they are completed?

  Yes

  No

  N/A

• Can they explain the content of File 7 - Accidents and Incidents? Can they fully explain the accident procedure and what information is required. Do they know the required document MUST be placed in office and referred to before any ticket is raised?

  Yes

  No

  N/A

• Can they explain the content of File 8 - Member feedback? Do they know how to use the CMS system? Do they know where the comment box is and how often it should be emptied?

  Yes

  No

  N/A

• Can they explain the content of File 9 - Brand Standrads?

  Yes

  No

  N/A

• Can they explain the content of File 10 - health and Safety checks? Can they demonstrate completing these checks? Do they understand when they are completed?

  Yes

  No

  N/A

• Can they explain the content of File 11 - Fitness Checks? Can they demonstrate completing these checks? Do they understand when they are completed?

  Yes

  No

  N/A

• Can they explain the content of File 12 - Bar?

  Yes

  No

  N/A

• Can they explain the content of File 13 - Pool Plant checks?

  Yes

  No

  N/A

• Can they explain the content of File 14 - Green Policy? Do they understand what temperatures each area should be set at?

  Yes

  No

  N/A

• Overview:

• Senior Manager signature:

  Sign

• Manager signature:

  Sign