Title Page
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Date
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Name of MOD
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Shift Start Time
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Shift End Time
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INSTRUCTIONS
1. Please answer "YES", "NO" or "N/A" on the questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority, and due date
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Start of shift (AM) & Check in and Check out
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Visit reception to inform associates you are on duty.
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Visit golf operations team leader to inform them you are on duty.
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Spot check 3 associates from different stations for, Grooming, Cleanliness & normal Operation - INSERT NAMES
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Fire extinguishers - in place
Lobby (AM)
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Lobby music, lighting, scent and internet are in excellent working order.
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Lobby furniture and fixtures are clean, organized and in good condition.
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EGF computer is turned on and set to full screen.
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Cleanliness of staircase from bag drop to reception
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Ensure guest lifts are clean and free from debris.
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Ensure car park is clean and free from debris, and signages are clean
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Ensure flags are in good order, and flying at correct height.
Locker Rooms (AM)
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Locker room is clean, trash bins cleared and all amenities available.
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Water, ice, sliced fruit and paper cups are available.
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Television is switched on and all marketing material is up to date.
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Spot check 10 random lockers for 2 x hangers, towel and welcome letter.
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Ensure sauna and steam room are operational
Fitness Suite (AM)
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Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.
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Music, lighting, scent and internet are in excellent working order.
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Sound system and TV are working in gym.
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Time and Date are correct on the clock.
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Weights, kettlebells and accessories and organised and in good order.
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At least 5 towels are folded and ready for guests
Golf Operations
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Starter in position on 1st / 10th tee (AM)
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Player Assistant on the Golf Course - please check they are recieving and dealing with Visage messages. (AM)
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Driving range has sufficient golf balls, which are clean and presented in pyramids (please add photo daily) (AM)
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Clocks on hole 1, 10 and driving range are on time and the glass is perfectly cleaned.
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Spot check 10 random golf carts for cleanliness and staging standards.
Reception / Tee Sheet
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Ask Front Desk on the TR / TEC goals for the day and check in on the performance throughout the day. Please leave a note with the TR targets for sign ups and points allocation for the day.
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Conduct pair ups of tee sheet for following 7 days.
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14 day tee sheet sweep
Restaurant / Tenants
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Ensure music, lighting, temperature, scent and internet are in excellent working order in Hillhouse Brasserie.
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Ensure music, lighting, tempereture, scent and internet are in excellent working order in Duck Hook.
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Inspect Hillhouse + Duck Hook washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.
Back of House (BOH)
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Staff cafeteria is clean and manned
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Events branding is removed from course, stored neatly and labelled
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Smoking area - cigarette free, no associates in guest view
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Recieving area is clean and cleared of all deliveries.
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Associate Locker Rooms are clean and tidy
Before I go home
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Golf operations office is tidy, desks cleared and organised.
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Inform reception, golf operations team leader / other duty manager you are leaving.
General Comments and Observatios
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Please add additional comments and observations
Completion
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MOD Name and Signature
