Manager on Duty Checklist - Mercure Grand Mirama Hotel Surabaya

• Name of MOD

• Department / Division

• Conducted on

  Date

• Shift start & end time

  Date

• Inform every operations department that you are on duty , Completed With Capture Photo

  Yes

  No

  N/A

• Be On Stanby mobile number/extension / Handy Talkie for contact purposes.

  Yes

  No

  N/A

MAIN HOTEL ACTIVITIES

• Room sold On Going at 18:00

• Occupancy Forecast today

• VIP or CIP or LSG due to arrive (Room /Name )

• Banquet/ Restaurant / Event ongoing

• Banquet / Event / Group tomorrow to be prepared today

VIP Guest

• Room Number

• Amanities ( Soap, Shampo, Slippers, Hanger, Toothbrush etc )

  Yes

  No

  N/A

• Welcoming Complementary ( Card , Cake , Towel Art , Mineral Water, Coffe-Tea , Spoon , Minibar )

  Yes

  No

  N/A

• Functional Equipment ( Door Keycard , AC , Lamp, TV, Internet , Telp, Emergency Telp)

  Yes

  No

  N/A

• Room Cleanliness Overall

  Good

  Fair

  Poor

  N/A

• Note for Attention

Lobby / Reception / Public Area

• General Condition ( Cleanliness, music, lighting, scent , TV Info and internet are in excellent working )

  Yes

  No

  N/A

• ALLsafe Protocol are running (Thermal Detector, Santizer and Sign are clear Installed )

  Yes

  No

  N/A

• Guest Lift are Working Properly ( Clean, Free Of smell TV Promo ON)

  Yes

  No

  N/A

• Restroom are Clean, Tidy Free of smell

  Yes

  No

  N/A

• Business Centre Equipment are Good Condition ( Printers, PC, Internet )

  Yes

  No

  N/A

• Lobby Ambasssador / Incharge Person

  Media

• Bell Drive Incharge Person

• Public Area Incharge Person

• GSA/ Front Office Incharge Person

Guest Floor

• Free of Smell, tidy

  Yes

  No

  N/A

• Enaugh Lighting

  Yes

  No

  N/A

• No Room Service Tray

  Yes

  No

  N/A

• No Unattended equipment

  Yes

  No

  N/A

• Emergency Exit Lamp are Complete ON

  Yes

  No

  N/A

• Pantry are Clean from Room Service Equipment

  Yes

  No

  N/A

• Enaugh Lighting for Staircase

  Yes

  No

  N/A

• No Temporary Storage on Staircase

  Yes

  No

  N/A
Event On Going

• Name Of Event / Meeting Room

• General Condition completed with Capture photo

  Media

• All Equipment are Working Properly, lighting, Sound Mic and internet are in excellent working order.

  Yes

  No

  N/A

• ALLsafe Protocol are running (Handwash, Santizer and Sign are clear Installed )

  Yes

  No

  N/A

• Digital signage is updated with accurate information based on Daily Events Sheet.

  Yes

  No

  N/A

• Meeting Room Incharge Person

• Note for Attention

Restaurant/Outlets

• Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• ALLsafe Protocol are running (Handwash, Santizer and Sign are clear Installed )

• Person Incharge

• Note for Attention

Fitness Center/Gym/Pool Area

• Ensure service is ready , Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• ALLsafe Protocol are running (Handwash, Santizer and Sign are clear Installed )

• Person Incharge

• Note for Attention

Back of House (BOH)

• ALLsafe Protocol are running (Handwash, Santizer and Sign are clear Installed )

  Yes

  No

  N/A

• All logo & signage ON

  Yes

  No

  N/A

• Hallways are clean and free from debris.

  Yes

  No

  N/A

• Engineering Warehouse are Locked

  Yes

  No

  N/A

• General Store are Locked

  Yes

  No

  N/A

• Locker rooms are clean and tidy

  Yes

  No

  N/A

• Laundry room, Ensure the all working properly.

  Yes

  No

  N/A

• Smoking area Clean,Tidy ( Only for staff who on Break Time )

  Yes

  No

  N/A

• Kitchen/ Room Service Product are Clean and Ready to serve

  Yes

  No

  N/A

• Security Incharge Person ( Entrance , Parking , Loading Dock )

Closing and Report

• Handover to Night Manager On Duty

  Yes

  No

  N/A

• Completed with Save and Sent email the MOD Report

  Yes

  No

  N/A

• Additional Note Deffect