Title Page

  • Name of Hotel

  • Date

  • Name of MOD

  • Shift Start Time

  • Shift End Time

  • Location
  • INSTRUCTIONS

    1. Please answer "YES", "NO" or "N/A" on the questions below.
    2. Add photos and notes by clicking on the paperclip icon.
    3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority, and due date
    4. Complete audit by providing digital signature.
    5. Share your report by exporting as PDF, Word, Excel or Web Link.

Start of shift & Check in and Check out

  • 1. The Welcome experience

  • 2. The Farewell experience

  • 3. Visit GSC to inform team you are the MOD. Provide mobile number/extension for contact purposes.

  • 4. Visit every operations department to inform the outlet's shift manager that you are on duty.

All Area

  • 5. * All departments (Staffing, Grooming, Cleanliness & Operation)

  • 7. * Exits not blocked by any equipment

  • 8. * Exit signs - in order

  • 9. * Fire extinguishers - in place

  • 10. * Riser doors, shut

  • 11. * Smoking area

  • 12. * Public restrooms

  • 13. * Fridges operational/doors shut

  • 14. * Food items not exposed/left outside

  • 15. * Spot check clearance of trays from floors

  • 16. * Cleanliness of staircases

Front Office/Housekeeping

  • 17. Conduct shift handover with prior shift MOD.

  • 18. Review MOD report and action on all service recovery issues. Meet the guest in person to ensure closure.

  • 19. Attend daily stand up.

  • 20. Ask Front Desk on the Enrolment goals for the day and check in on the performance throughout the day.

  • 21. Ensure today's Occupancy/ADR/VIP arrival/Events information are updated on the board in back office.

  • 22. Ask Front Desk to print arrival report for today (Elite/Mobile Check-In/other VIP arrivals).

  • 23. Check discrepancy rooms before 9am (AM shift).

  • 24. Check due out rooms between noon to 1pm (PM shift).

  • 25. Empty suites are allocated for upsell (priority) and balanced inventory given to platinum guest upgrade (No Suites Go Empty).

  • 26. Coordinate with In-Room Dining (IRD) to ensure Elite/VIP amenities are set-up in room prior to arrival.

  • 27. Ramdomly inspect 1-2 guest floors for cleanliness, defects and clear IRD trays. Report defects to Engineering immediately.

  • 28. Randomly inspect 1-2 Back of House stairways for cleanliness and defects.

  • 29. Ensure guest lifts and lift tracks are spectacularly clean and free from debris.

  • 30. Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.

Lobby

  • 31. Lobby music, lighting, scent and internet are in excellent working order.

  • 32. Lobby furniture and fixtures are clean, organized and in good condition.

  • 33. Select 1-2 locations in the public areas to conduct MOD internet checks (Net 60/Net lift).

  • 34. Meet and greet all Elite Platinum and Gold member arrivals.

  • 35. Conduct at least one check-in or check-out service audit based on BSA.

  • 36. Engage the guest and manage queues during heavy check-in/out periods.

  • 37. Inspect luggage room and make sure guest luggage secured.

Kids Club

  • 38. Kids club is clean, trash bins cleared and sanitizer pump is visible and ready for children use.

  • 39. Music, lighting, scent and internet are in excellent working order.

  • 40. Sound system and TV are working in kids club.

  • 41. Toilet is clean and guest ready.

Breakfast Ambassador at Restaurant

  • 42. Conduct walk through during Breakfast and engage Elite members and guests.

  • 43. Lounge music, lighting, scent and internet are in excellent working order.

  • 44. Ensure to engage Elite members and guests in the breakfast and update the results thru group HOD WA.

Fitness Center/Gym/Pool Area

  • 45. Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

  • 46. Music, lighting, scent and internet are in excellent working order.

  • 47. Sound system and TV are working in gym.

  • 48. Locker room is clean and guest ready.

  • 49. Pool area is clean and towels are neatly displayed on all pool deck chairs.

Meeting Rooms

  • 50. Digital signage is updated with accurate information based on Daily Events Sheet.

  • 51. Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.

  • 52. Report any meeting room doors that are not locked.

  • 53. Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.

Restaurant/Outlets

  • 54. Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  • 55. Check if there are any Elite members dining in the outlets. Ensure the Members Dine More discount benefit is accorded.

  • 56. Pool area is clean and also the pool

  • 57. Ensure service is prompt at Feast. Music, lighting, scent and internet are in excellent working order.

  • 58. Ensure service is prompt at The Lounge. Music, lighting, scent and internet are in excellent working order.

  • 59. Ensure service is prompt at Bene. Music, lighting, scent and internet are in excellent working order.

  • 60. Ensure service is prompt at at In-room Dinning.

  • 61. Kitchen and Stewarding area observation

  • 62. Pastry and cold room observation

Back of House (BOH)

  • 63. Offices are locked or off if no team working

  • 64. Staff clinic is manned and clean

  • 65. Associate Smoking Area is tidy

  • 66. Loading dock is clean and cleared of all deliveries.

  • 67. Command Centre (CCTV) are manned 24 hrs

  • 68. Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD.

  • 69. Associate cafeteria and uniform room are operating in accordance to service hours.

  • 70. Ensure service lifts and lift tracks are spectacularly clean and free from debris.

  • 71. * The Warung (canteen) food is enough and please taste the food as well

  • 72. * Locker Rooms are clean and tidy

  • 73. * Hotel Entrance area are clean and free from defects

Before I go home

  • 74. * check floor individual offices are shut and locked

  • 75. * Inform Duty Manager you are leaving

General Comments and Observatios

  • Please add additional comments and observations

Completion

  • MOD Name and Signature

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