Title Page
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Name of Hotel
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Date
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Name of MOD
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Shift Start Time
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Shift End Time
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Location
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INSTRUCTIONS
1. Please answer "YES", "NO" or "N/A" on the questions below.
2. Add photos and notes by clicking on the paperclip icon.
3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority, and due date
4. Complete audit by providing digital signature.
5. Share your report by exporting as PDF, Word, Excel or Web Link.
Start of shift & Check in and Check out
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1. The Welcome experience
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2. The Farewell experience
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3. Visit GSC to inform team you are the MOD. Provide mobile number/extension for contact purposes.
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4. Visit every operations department to inform the outlet's shift manager that you are on duty.
All Area
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5. * All departments (Staffing, Grooming, Cleanliness & Operation)
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7. * Exits not blocked by any equipment
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8. * Exit signs - in order
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9. * Fire extinguishers - in place
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10. * Riser doors, shut
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11. * Smoking area
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12. * Public restrooms
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13. * Fridges operational/doors shut
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14. * Food items not exposed/left outside
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15. * Spot check clearance of trays from floors
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16. * Cleanliness of staircases
Front Office/Housekeeping
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17. Conduct shift handover with prior shift MOD.
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18. Review MOD report and action on all service recovery issues. Meet the guest in person to ensure closure.
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19. Attend daily stand up.
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20. Ask Front Desk on the Enrolment goals for the day and check in on the performance throughout the day.
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21. Ensure today's Occupancy/ADR/VIP arrival/Events information are updated on the board in back office.
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22. Ask Front Desk to print arrival report for today (Elite/Mobile Check-In/other VIP arrivals).
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23. Check discrepancy rooms before 9am (AM shift).
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24. Check due out rooms between noon to 1pm (PM shift).
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25. Empty suites are allocated for upsell (priority) and balanced inventory given to platinum guest upgrade (No Suites Go Empty).
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26. Coordinate with In-Room Dining (IRD) to ensure Elite/VIP amenities are set-up in room prior to arrival.
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27. Ramdomly inspect 1-2 guest floors for cleanliness, defects and clear IRD trays. Report defects to Engineering immediately.
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28. Randomly inspect 1-2 Back of House stairways for cleanliness and defects.
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29. Ensure guest lifts and lift tracks are spectacularly clean and free from debris.
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30. Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.
Lobby
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31. Lobby music, lighting, scent and internet are in excellent working order.
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32. Lobby furniture and fixtures are clean, organized and in good condition.
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33. Select 1-2 locations in the public areas to conduct MOD internet checks (Net 60/Net lift).
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34. Meet and greet all Elite Platinum and Gold member arrivals.
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35. Conduct at least one check-in or check-out service audit based on BSA.
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36. Engage the guest and manage queues during heavy check-in/out periods.
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37. Inspect luggage room and make sure guest luggage secured.
Kids Club
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38. Kids club is clean, trash bins cleared and sanitizer pump is visible and ready for children use.
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39. Music, lighting, scent and internet are in excellent working order.
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40. Sound system and TV are working in kids club.
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41. Toilet is clean and guest ready.
Breakfast Ambassador at Restaurant
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42. Conduct walk through during Breakfast and engage Elite members and guests.
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43. Lounge music, lighting, scent and internet are in excellent working order.
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44. Ensure to engage Elite members and guests in the breakfast and update the results thru group HOD WA.
Fitness Center/Gym/Pool Area
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45. Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.
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46. Music, lighting, scent and internet are in excellent working order.
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47. Sound system and TV are working in gym.
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48. Locker room is clean and guest ready.
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49. Pool area is clean and towels are neatly displayed on all pool deck chairs.
Meeting Rooms
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50. Digital signage is updated with accurate information based on Daily Events Sheet.
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51. Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.
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52. Report any meeting room doors that are not locked.
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53. Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.
Restaurant/Outlets
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54. Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.
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55. Check if there are any Elite members dining in the outlets. Ensure the Members Dine More discount benefit is accorded.
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56. Pool area is clean and also the pool
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57. Ensure service is prompt at Feast. Music, lighting, scent and internet are in excellent working order.
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58. Ensure service is prompt at The Lounge. Music, lighting, scent and internet are in excellent working order.
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59. Ensure service is prompt at Bene. Music, lighting, scent and internet are in excellent working order.
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60. Ensure service is prompt at at In-room Dinning.
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61. Kitchen and Stewarding area observation
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62. Pastry and cold room observation
Back of House (BOH)
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63. Offices are locked or off if no team working
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64. Staff clinic is manned and clean
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65. Associate Smoking Area is tidy
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66. Loading dock is clean and cleared of all deliveries.
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67. Command Centre (CCTV) are manned 24 hrs
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68. Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD.
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69. Associate cafeteria and uniform room are operating in accordance to service hours.
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70. Ensure service lifts and lift tracks are spectacularly clean and free from debris.
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71. * The Warung (canteen) food is enough and please taste the food as well
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72. * Locker Rooms are clean and tidy
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73. * Hotel Entrance area are clean and free from defects
Before I go home
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74. * check floor individual offices are shut and locked
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75. * Inform Duty Manager you are leaving
General Comments and Observatios
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Please add additional comments and observations
Completion
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MOD Name and Signature
