Amari Manager On Duty - Daily Report

• Conducted on:

  Date

• Prepared by:

• Overall operations / highlights :

• Inspection(s) conducted today:

• Event(s) today :

• Did you meet the VIP(s) today? (please add on the notes for the comment or preferences if any)

  Yes

  No

  N/A

• Incidents / Accidents summary (please attach the incident or accident report) :

ONYX Clean - Main Entrance

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS ถ่ายภาพประกอบพร้อมประทับตราวันที่และเวลาสำหรับทุกคำตอบ

• Amari - OZO - Shama - Saffron Collection - Mosaic Collection

  

• Entry and exit signs are correctly placed and in good condition.

  YES

  NO

  N/A

• Social distancing & Arrow markers ระยะห่างทางสังคมและเครื่องหมายลูกศร

  

• All floor social distancing stickers/signs in good condition. Take picture of any in need of replacement.

  YES

  NO

  N/A

• Signage sample ตัวอย่างป้าย

  

• Branded ONYX Clean @ Every Step signage is clearly posted near the entrance.

  YES

  NO

  N/A

• Thai Chana QR Code Sample ตัวอย่าง QR Codeไทยชนะ

  

• Contact tracing signage (Thai Chana, Malaysia MySejahtera, Sri Lanka DHIS2 etc.) is clearly posted.

  YES

  NO

  N/A

• Temperature screening systems ระบบจุดตรวจวัดอุณหภูมิ

  

• Temperature screening station (manual or automated) is functioning. All people entering the property are scanned.

  YES

  NO

  N/A

• Spare thermometer is available & functioning.

  YES

  NO

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All entry points have hand sanitizers available - 70% alcohol. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO.

  YES

  NO

  N/A

• ALL Team Members (incl. Security) wear the correct PPE including a face mask that cover the nose and mouth.

  YES

  NO

  N/A

• Ecolab 22 Multi Quat (or Ecolab Peroxide Multi Surface Cleaner & Disinfectant) and blue color cleaning cloths are available to clean guest luggage.

  YES

  NO

  N/A

Upkeep & Cleanliness

• Check each of the following areas to ensure they are clean and in good condition. Photograph any areas in need of cleaning or repair.

• Driveway & main entrance

  YES

  NO

  N/A

• Lobby & Reception area

  YES

  NO

  N/A

• Library

  YES

  NO

  N/A

• Lobby Area Toilets

  YES

  NO

  N/A

• Parking

  YES

  NO

  N/A

• Retail Shops

  YES

  NO

  N/A

• Meeting Roms

  YES

  NO

  N/A

• Ballroom

  YES

  NO

  N/A

• Spa

  YES

  NO

  N/A

• Fitness Centre & Changing Rooms

  YES

  NO

  N/A

• Swimming pool & Garden

  YES

  NO

  N/A

ONYX Clean - BOH Entrance

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS ถ่ายภาพประกอบพร้อมประทับตราวันที่และเวลาสำหรับทุกคำตอบ

• Social distancing & Arrow markers ระยะห่างทางสังคมและเครื่องหมายลูกศร

  

• All Entry / Exit and floor social distancing stickers/signs are in good condition. Take picture of any in need of replacement.

  YES

  NO

  N/A

• Signage sample ตัวอย่างป้าย

  

• Branded ONYX Clean @ Every Step signage is clearly posted near the entrance.

  YES

  NO

  N/A

• Thai Chana QR Code Sample ตัวอย่าง QR Codeไทยชนะ

  

• Contact tracing signage (Thai Chana, Malaysia MySejahtera, Sri Lanka DHIS2 etc.) is clearly posted.

  YES

  NO

  N/A

• Temperature screening systems ระบบจุดตรวจวัดอุณหภูมิ

  

• Temperature screening station (manual or automated) is functioning. All people (Team members, security, suppliers etc.) entering the property are scanned.

  YES

  NO

  N/A

• ALL people (Team members, security, suppliers etc.) wear the correct PPE including a face mask that cover the nose and mouth.

  YES

  NO

  N/A

• Spare thermometer is available & functioning.

  YES

  NO

  N/A

• All entry points have hand sanitizers available - 70% alcohol. Any brand, any configuration.

  YES

  NO

  N/A

Upkeep & Cleanliness

• Check each of the following areas to ensure they are clean and in good condition. Photograph any areas in need of cleaning or repair.

• All Fire Exit are clear & doors are closed

  YES

  NO

  N/A

• Basement offices

  YES

  NO

  N/A

• Receiving dock & garbage area

  YES

  NO

  N/A

• Garbage rooms

  YES

  NO

  N/A

• Engineering

  YES

  NO

  N/A

• Housekeeping & Laundry

  YES

  NO

  N/A

• TM locker rooms

  YES

  NO

  N/A

• Main kitchen & pastry kitchen

  YES

  NO

  N/A

• Cafeteria @847

  YES

  NO

  N/A

Telephone Call การรับโทรศัพท์ -

• Time of call เวลาโทร

• This call is linked to (wake-up call or assistance with safe)

• The line was answered in 3 rings

  Yes

  No

  N/A

• The greeting of "[Salutation] + [Department name] + "How may I brighten your day?" is clearly spoken.

  Yes

  No

  N/A

• Team Member is polite and efficient. พนักงานพูดจาสุภาพและมีประสิทธิภาพ

  Yes

  No

  N/A

Wakeup Calls การโทรปลุก (P.RD.03.017) -

• You must perform a wake up call test. ต้องประเมินการโทรปลุก

• Requested wake up time พนักงานยืนยันเวลาปลุกอีกครั้งหรือไม่? เวลาที่ขอโทรปลุก

• Did TM reconfirm wake-up time? พนักงานยืนยันเวลาปลุกอีกครั้งหรือไม่?

  Yes

  No

  N/A

• Did TM wish guest a good night? (local language acceptable) พนักงานได้กล่าวฝันดีกับแขกหรือไม่? (หรือจะเป็นภาษาท้องถิ่นก็ได้)

  Yes

  No

  N/A

• Time wakeup call received. ได้รับการโทรปลุกตามเวลา

• The wakeup call is delivered within ±3 minutes of the requested time? มีการโทรปลุกภายใน ± 3 นาทีของเวลาที่เเขกร้องขอหริอไม่?

  Yes

  No

  N/A

Assistance with the Safe การขอความช่วยเหลือเกี่ยวกับตู้เซฟ

• Place 5 items into the safe. Make sure to include a variety of bank notes as well as other other small valuables. วางสิ่งของ 5 ชิ้นใส่ในตู้เซฟ รวมถึงใส่ธนบัตรหลายชนิดและของมีค่าอื่นๆ

• Audit assistance with safe?

  Yes

  No

• Time of call:

• Time response team arrives to room:

• The response team consisting of a TECHNICIAN and a hotel approved WITNESS arrive to the room within 20 minutes of the call.

  Yes

  No

  N/A

• The Witness takes video of all the proceedings. Check video to make sure that the verbal consent to have the safe opened, the opening of the safe and inventory are clearly shown. Video should start before TM knocks on the door.

  YES

  NO

  N/A

• The response team brings the guest's registration form to confirm the guest's ID (compare against Photo ID & Signature)

  YES

  NO

  N/A

• Once the safe is opened a Technician immediately asks permission to take a picture of the contents inside without touching anything. Check photo to ensure that it clearly shows everything in the safe as it was.

  Yes

  No

  N/A

• The Technician will ask the guest to take out all the items and place them on the bed/desk. The Technician will FULLY describe all the items in the safe on the Guestroom Safe Inventory form (i.e. currency will be listed by bill - THB 1000 x 1). The TM WILL NOT touch the safe's contents at any time.

  Yes

  No

  N/A

• The Technician asks the guest to sign for the contents and the service rendered.

  Yes

  No

  N/A

• Before departing the team offers further assistance and bids the guest farewell.

  Yes

  No

  N/A

Casual Dining - Signature Outlets - Bars & Lounges

• Do you want to assess F&B Outlet or In-Room Dining

  F&B Outlet

  In Room Dining

• Outlet Name ชื่อห้องอาหาร

Service การบริการ

• TAKE SUPPORT PICTURES WITH TIMESTAMP FOR ALL ANSWERS ถ่ายภาพประกอบพร้อมประทับตราวันที่และเวลาสำหรับทุกคำตอบ

• TM is manning the entrance and promptly greets guest on arrival to outlet.

  Yes

  No

  N/A

• Temperature scans are taken of each and every guest without exception (manual or automated).

  YES

  NO

  N/A

• TM escorts guest to vacant table that is ready for service

  Yes

  No

  N/A

• Extra settings will always be cleared for all meals

  Yes

  No

  N/A

• Menu (QR code / physical menu)

  YES

  NO

  N/A

• TM promptly offers a beverage.

  Yes

  No

  N/A

• TM offers to take food order within 5 minutes of presenting the menu or when guest signals.

  Yes

  No

  N/A

• The food order is taken in a proactive manner. (TM must make suggestions or inform about the specials to get this point.)

  Yes

  No

  N/A

• Order is accurately repeated (S.FB.03.001).

  Yes

  No

  N/A

• Input time when the ORDER process is complete.

• Input time when beverage is SERVED.

• The correct beverage is served within 5 minutes of the order

  Yes

  No

  N/A

• Input time when the food course is SERVED.

• Food is served within 20 minutes of the order

  Yes

  No

  N/A

• The correct food is served.

  Yes

  No

  N/A

• Correct condiments are served for the food. Mark as N/A if none needed.

  Yes

  No

  N/A

• Input time when first course dishes are COMPLETED

• Course plates are cleared within 5 minutes of completion.

• TM clears the table after all courses are completed.

  Yes

  No

  N/A

• TM presents dessert menu, offers coffee / tea

  Yes

  No

  N/A

• TM enquiries after guest satisfaction during the meal.

  YES

  NO

  N/A

• Bill is presented within 3 minutes of request - printed on hotel or restaurant stationery and presented in a clean branded folder with a branded pen.

  Yes

  No

  N/A

• Bill is accurate

  Yes

  No

  N/A

Food & Beverage อาหารและเครื่องดื่ม

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS ถ่ายภาพประกอบพร้อมประทับตราวันที่และเวลาสำหรับทุกคำตอบ

• Beverage ordered (leave blank if none) เครื่องดื่มที่สั่ง (เว้นว่างไว้ถ้าไม่ได้สั่ง)

• Beverage presentation การนำเสนอเครื่องดื่ม

  Excellent

  Good

  Average

  Poor

  N/A

• Beverage is served at a suitable temperature

  Yes

  No

  N/A

• Adequate portion (i.e. an espresso in a coffee mug or drink that in not sufficiently full)

  Yes

  No

  N/A

• Branded coaster used for cold beverages

  Yes

  No

  N/A

• Beverage is well made and has good consistency (well blended, no ice chunks, no syrup on the bottom, fresh garnish etc.)

  Excellent

  Good

  Average

  Poor

  N/A

• Beverage flavor (not scored).

  Excellent

  Good

  Average

  Poor

  N/A

• Food ordered

• Presentation

  Excellent

  Good

  Average

  Poor

  N/A

• Adequate temperature

  Yes

  No

  N/A

• Food is well made and has good consistency (items are evenly cooked, no raw, under/overcooked, or burnt, greasy, dry, mushy etc.)

  Yes

  No

  N/A

• First course is flavorsome

  Excellent

  Good

  Average

  Poor

  N/A

• Dessert / coffee ordered (leave blank if none)

• Presentation

  Excellent

  Good

  Average

  Poor

  N/A

• Adequate temperature

  Yes

  No

  N/A

• Food / beverage is well made and has good consistency.

  Yes

  No

  N/A

• Food / beverage is flavorsome (not scored). รสชาติอาหาร/เครื่องดื่มอร่อย (ไม่มีคะแนน)

  Excellent

  Good

  Average

  Poor

  N/A

Order Taking

• Time of call

• The food order is taken in a proactive manner. (TM must make suggestions or inform about the specials to get this point.)

  Yes

  No

  N/A

• Order is accurately repeated to ensure that all details have been obtained.

  Yes

  No

  N/A

• TM provides an estimated delivery time upon placing the order. Estimated delivery time for lunch/dinner is maximum 35 minutes.

  Yes

  No

  N/A

• Estimated delivery time เวลาส่งที่เเจ้งไว้โดยประมาณ

• Team Member is polite and efficient. พนักงานพูดจาสุภาพและมีประสิทธิภาพ

  Yes

  No

  N/A

Service & Delivery

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS ถ่ายภาพประกอบพร้อมประทับตราวันที่และเวลาสำหรับทุกคำตอบ

• Input time when lunch/dinner is delivered to the room ระบุเวลาที่อาหารถูกจัดส่ง

• The item delivered to the room within 35 minutes. รายการอาหารเช้าถูกส่งภายในเวลา 35 นาที

  Yes

  No

  N/A

• Greet the guest "[Salutation] + [Guest name] + May I serve your lunch/dinner?"

  Yes

  No

  N/A

• Confirm with the guest of the location for set-up is convenient.

  Yes

  No

  N/A

• The trolley / tray is set up in an appetizing manner.

  Yes

  No

  N/A

• A clean table cloth is used to cover the tray / trolley.

  Yes

  No

  N/A

• The TM serving confirms that all ordered items are present.

  Yes

  No

  N/A

• Plate and glass covers are removed and taken away. There are NO PLASTIC WRAPs used.

  Yes

  No

  N/A

• The correct order is served.

  Yes

  No

  N/A

• MOD is wished a pleasant meal.

  Yes

  No

  N/A

• Before departing, TM advise the guest to contact In-room Dining for clearing and offers further assistance.

  Yes

  No

  N/A

• TM is well groomed and properly wear the correct PPE including a face mask that coves the nose and mouth. PPE are clean and in good condition.

  Yes

  No

  N/A

• The tray/trolley is removed within 15 minutes of the request.

  Yes

  No

  N/A

Set up and cleanliness การเซ็ทอัพและความสะอาด

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS ถ่ายภาพประกอบพร้อมประทับตราวันที่และเวลาสำหรับทุกคำตอบ

• All required condiments are provided and the dispensers are clean and at least ¾ full.

  Yes

  No

  N/A

• Napkins will be cloth or premium paper that is clean and in good condition.

  Yes

  No

  N/A

• The correct flatware is provided clean and in good condition

  Yes

  No

  N/A

Food & Beverage อาหารและเครื่องดื่ม

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS ถ่ายภาพประกอบพร้อมประทับตราวันที่และเวลาสำหรับทุกคำตอบ

• Beverage ordered (leave blank if none) เครื่องดื่มที่สั่ง (เว้นว่างไว้ถ้าไม่ได้สั่ง)

• Beverage presentation การนำเสนอเครื่องดื่ม

  Excellent

  Good

  Average

  Poor

  N/A

• Beverage is served at a suitable temperature

  Yes

  No

  N/A

• Adequate portion (i.e. an espresso in a coffee mug or drink that in not sufficiently full)

  Yes

  No

  N/A

• Branded coaster used for cold beverages

  Yes

  No

  N/A

• Beverage is well made and has good consistency (well blended, no ice chunks, no syrup on the bottom, fresh garnish etc.)

  Excellent

  Good

  Average

  Poor

  N/A

• Beverage flavor (not scored).

  Excellent

  Good

  Average

  Poor

  N/A

• Food ordered

• Presentation

  Excellent

  Good

  Average

  Poor

  N/A

• Adequate temperature

  Yes

  No

  N/A

• Food is well made and has good consistency (items are evenly cooked, no raw, under/overcooked, or burnt, greasy, dry, mushy etc.)

  Yes

  No

  N/A

• First course is flavorsome

  Excellent

  Good

  Average

  Poor

  N/A

• Dessert / coffee ordered (leave blank if none)

• Presentation

  Excellent

  Good

  Average

  Poor

  N/A

• Adequate temperature

  Yes

  No

  N/A

• Food / beverage is well made and has good consistency.

  Yes

  No

  N/A

• Food / beverage is flavorsome (not scored). รสชาติอาหาร/เครื่องดื่มอร่อย (ไม่มีคะแนน)

  Excellent

  Good

  Average

  Poor

  N/A