Title Page
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Name of MOD Weekday
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Aviary Hotel Bintaro
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Person In charge
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Room Occupancy
MANAGER ON DUTY REPORT AND CHECK LIST<br>
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Shift start & end time
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1. Visit Front office to inform team you are the MOD. Provide mobile number/extension for contact purposes.
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2. Visit every operations department to inform the outlet's shift manager that you are on duty.
Front Office/Housekeeping
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3. Conduct shift handover with prior shift MOD.
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4. Review MOD report and action on all service recovery issues. Meet the guest in person to ensure closure.
Hotel Area Checklist
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6. Hotel Entrance
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7. Lobby Area
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8. Elevators
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9. Lobby Toilet
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10. Portable Hand Washer
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11.Hand Sanitizer all areas
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12. Digital Temperature Check
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13. Rooms Corridor
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14. Staircase & Emergency A
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15. Staircase & Emergency B
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16. Meeting Room 8 Floor
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17. Meeting Room P Floor
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18. Musholla 6 floor
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19. Aviary SPA B2
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20. Parking Area B1-B3
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21. Lockers & Canteen
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22. Hotel Clinic B2
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23. Musholla B2
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24. Nest Sky bar
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25.Kids Playground
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26. Swimming Pool
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27. Washroom
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28. Starling VIP Room
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29. Starling Indoor / Outdoor
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30. Kitchen Area
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31. Garbage Room
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32. Genset Room
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33. Phoenix Ballroom
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34. Garden Phoenix
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35. Garden parking motorcycle
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36. Smoking Area
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38. Aviary logo & signage
Random Room Check
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Points to be considered upon checking the room are: All room facilities work properly <br>lighting, tv, ac, telephone, deposit box, water, toilet...), room temperature is appropriate, fresh air, room directory is available and in good condition, complete room amenities, linen is fresh and clean<br>
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15. Randomly select 1-2 Elite/Mobile Check-In/VIPs rooms to inspect.
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16. Randomly select another 1-2 VCI rooms to inspect.
Lobby/Business Center
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21. Lobby music, lighting, scent and internet are in excellent working order.
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22. Lobby furniture and fixtures are clean, organized and in good condition.
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23. Select 1-2 locations in the public areas to conduct MOD internet checks
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24. Conduct at least one check-in or check-out service audit based on SOP
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25. Engage the guest and manage queues during heavy check-in/out periods.
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26. Inspect luggage room and make sure guest luggage secured.
Starling Eatery
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28. Conduct walk through during Dinner and engage Elite members and guests.
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29. Bar music, lighting, scent and internet are in excellent working order.
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30. Ensure associates are engaging Elite members and guests in the Bar.
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31. Check if there are any Elite members dining in the outlets. Ensure the Members Dine More discount benefit is accorded.
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32. Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.
Kids Playground/Gym/ Nest Pool Area
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31. Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.
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32. Music, lighting, scent and internet are in excellent working order.
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33. Sound system and TV are working in gym.
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34. Locker room is clean and guest ready.
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35. Pool area is clean and towels are neatly displayed on all pool deck chairs.
Meeting Rooms/Pre-Function Area
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36. Digital signage is updated with accurate information based on Daily Events Sheet.
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37. Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.
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38. Report any meeting room doors that are not locked.
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39. Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.
Back of House (BOH)
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42. Hallways are clean and free from debris.
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43. Light fixtures are working properly. Report any defects to Engineering.
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44. Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.
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45. Greet associates at the Laundry room. Ensure the temperature is appropriate for the working environment.
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46. Loading dock is clean and cleared of all deliveries.
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47. Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD.
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48. Associate cafeteria and uniform room are operating in accordance to service hours.
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49. Ensure service lifts and lift tracks are spectacularly clean and free from debris.
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50. Shift handover to the next MOD.
Engineering Project
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HouseKeeping Project
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CASE and GENERAL COMMENT: Keep it up Team! Thank you for your kind attention and cooperation for smooth hotel operation are highly appreciated. Well done!
