Title Page

  • Name of MOD Weekday

  • Aviary Hotel Bintaro

  • Person In charge

  • Room Occupancy

MANAGER ON DUTY REPORT AND CHECK LIST<br>

  • Shift start & end time

  • 1. Visit Front office to inform team you are the MOD. Provide mobile number/extension for contact purposes.

  • 2. Visit every operations department to inform the outlet's shift manager that you are on duty.

Front Office / Housekeeping

  • 3. Conduct shift handover with prior shift MOD.

  • 4. Review MOD report and action on all service recovery issues. Meet the guest in person to ensure closure.

HOTEL AREA CHECKLIST

  • 6. Hotel Entrance

  • 7. Lobby Area

  • 8. Elevators

  • 9. Lobby Toilet

  • 10. Portable Hand Washer

  • 11.Hand Sanitizer all areas

  • 12. Digital Temperature Check

  • 13. Rooms Corridor

  • 14. Staircase & Emergency A

  • 15. Staircase & Emergency B

  • 16. Meeting Room 8 Floor

  • 17. Meeting Room P Floor

  • 18. Musholla 6 floor

  • 19. Aviary SPA B2

  • 20. Parking Area B1-B3

  • 21. Lockers & Canteen

  • 22. Hotel Clinic B2

  • 23. Musholla B2

  • 24. Nest Sky bar

  • 25.Kids Playground

  • 26. Swimming Pool

  • 27. Washroom

  • 28. Starling VIP Room

  • 29. Starling Indoor / Outdoor

  • 30. Kitchen Area

  • 31. Garbage Room

  • 32. Genset Room

  • 33. Phoenix Ballroom

  • 34. Garden Phoenix

  • 35. Garden parking motorcycle

  • 36. Smoking Area

  • 38. Aviary logo & signage

Random Room Check

  • Points to be considered upon checking the room are: All room facilities work properly <br>lighting, tv, ac, telephone, deposit box, water, toilet...), room temperature is appropriate, fresh air, room directory is available and in good condition, complete room amenities, linen is fresh and clean<br>

Lobby/Business Center

  • 21. Lobby music, lighting, scent and internet are in excellent working order.

  • 22. Lobby furniture and fixtures are clean, organized and in good condition.

  • 23. Select 1-2 locations in the public areas to conduct MOD internet checks

  • 24. Conduct at least one check-in or check-out service audit based on SOP

  • 25. Engage the guest and manage queues during heavy check-in/out periods.

Starling Eatery

  • 28. Conduct walk through during Dinner and engage Elite members and guests.

  • 29. Bar music, lighting, scent and internet are in excellent working order.

  • 30. Ensure associates are engaging Elite members and guests in the Bar.

  • 32. Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

Kids Playground/Gym/ Nest Pool Area

  • 31. Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

  • 32. Music, lighting, scent and internet are in excellent working order.

  • 33. Sound system and TV are working in gym.

  • 34. Locker room is clean and guest ready.

  • 35. Pool area is clean and towels are neatly displayed on all pool deck chairs.

Meeting Rooms/Pre-Function Area

  • 36. Digital signage is updated with accurate information based on Daily Events Sheet.

  • 37. Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.

  • 38. Report any meeting room doors that are not locked.

  • 39. Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.

Back of House (BOH)

  • 42. Hallways are clean and free from debris.

  • 43. Light fixtures are working properly. Report any defects to Engineering.

  • 44. Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.

  • 45. Greet associates at the Laundry room. Ensure the temperature is appropriate for the working environment.

  • 46. Loading dock is clean and cleared of all deliveries.

  • 47. Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD.

  • 48. Associate cafeteria and uniform room are operating in accordance to service hours.

  • 49. Ensure service lifts and lift tracks are spectacularly clean and free from debris.

  • 50. Shift handover to the next MOD.

Engineering Project

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HouseKeeping Project

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  • CASE and GENERAL COMMENT: Keep it up Team! Thank you for your kind attention and cooperation for smooth hotel operation are highly appreciated. Well done!

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