Manager on Duty - Hotel Aviary Bintaro Operations Checklist 2022 Weekday Rev

• Name of MOD Weekday

• Aviary Hotel Bintaro

  Select

• Person In charge

  Date

• Room Occupancy

• Shift start & end time

  Date

• 1. Visit Front office to inform team you are the MOD. Provide mobile number/extension for contact purposes.

  Yes

  No

  N/A

• 2. Visit every operations department to inform the outlet's shift manager that you are on duty.

  Yes

  No

  N/A

Front Office / Housekeeping

• 3. Conduct shift handover with prior shift MOD.

  Yes

  No

  N/A

• 4. Review MOD report and action on all service recovery issues. Meet the guest in person to ensure closure.

  Yes

  No

  N/A

HOTEL AREA CHECKLIST

• 6. Hotel Entrance

  Good

  Fair

  Poor

  N/A

• 7. Lobby Area

  Good

  Fair

  Poor

  N/A

• 8. Elevators

  Good

  Fair

  Poor

  N/A

• 9. Lobby Toilet

  Good

  Fair

  Poor

  N/A

• 10. Portable Hand Washer

  Good

  Fair

  Poor

  N/A

• 11.Hand Sanitizer all areas

  Good

  Fair

  Poor

  N/A

• 12. Digital Temperature Check

  Good

  Fair

  Poor

  N/A

• 13. Rooms Corridor

  Good

  Fair

  Poor

  N/A

• 14. Staircase & Emergency A

  Good

  Fair

  Poor

  N/A

• 15. Staircase & Emergency B

  Good

  Fair

  Poor

  N/A

• 16. Meeting Room 8 Floor

  Good

  Fair

  Poor

  N/A

• 17. Meeting Room P Floor

  Good

  Fair

  Poor

  N/A

• 18. Musholla 6 floor

  Good

  Fair

  Poor

  N/A

• 19. Aviary SPA B2

  Good

  Fair

  Poor

  N/A

• 20. Parking Area B1-B3

  Good

  Fair

  Poor

  N/A

• 21. Lockers & Canteen

  Good

  Fair

  Poor

  N/A

• 22. Hotel Clinic B2

  Good

  Fair

  Poor

  N/A

• 23. Musholla B2

  Good

  Fair

  Poor

  N/A

• 24. Nest Sky bar

  Good

  Fair

  Poor

  N/A

• 25.Kids Playground

  Good

  Fair

  Poor

  N/A

• 26. Swimming Pool

  Good

  Fair

  Poor

  N/A

• 27. Washroom

  Good

  Fair

  Poor

  N/A

• 28. Starling VIP Room

  Good

  Fair

  Poor

  N/A

• 29. Starling Indoor / Outdoor

  Good

  Fair

  Poor

  N/A

• 30. Kitchen Area

  Good

  Fair

  Poor

  N/A

• 31. Garbage Room

  Good

  Fair

  Poor

  N/A

• 32. Genset Room

  Good

  Fair

  Poor

  N/A

• 33. Phoenix Ballroom

  Good

  Fair

  Poor

  N/A

• 34. Garden Phoenix

  Good

  Fair

  Poor

  N/A

• 35. Garden parking motorcycle

  Good

  Fair

  Poor

  N/A

• 36. Smoking Area

  Good

  Fair

  Poor

  N/A

• 38. Aviary logo & signage

  Good

  Fair

  Poor

  N/A

Random Room Check

• Points to be considered upon checking the room are: All room facilities work properly <br>lighting, tv, ac, telephone, deposit box, water, toilet...), room temperature is appropriate, fresh air, room directory is available and in good condition, complete room amenities, linen is fresh and clean<br>

  Yes

  No

  N/A

Lobby/Business Center

• 21. Lobby music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• 22. Lobby furniture and fixtures are clean, organized and in good condition.

  Yes

  No

  N/A

• 23. Select 1-2 locations in the public areas to conduct MOD internet checks

  Yes

  No

  N/A

• 24. Conduct at least one check-in or check-out service audit based on SOP

  Yes

  No

  N/A

• 25. Engage the guest and manage queues during heavy check-in/out periods.

  Yes

  No

  N/A

Starling Eatery

• 28. Conduct walk through during Dinner and engage Elite members and guests.

  Yes

  No

  N/A

• 29. Bar music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• 30. Ensure associates are engaging Elite members and guests in the Bar.

  Yes

  No

  N/A

• 32. Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

Kids Playground/Gym/ Nest Pool Area

• 31. Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

  Yes

  No

  N/A

• 32. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• 33. Sound system and TV are working in gym.

  Yes

  No

  N/A

• 34. Locker room is clean and guest ready.

  Yes

  No

  N/A

• 35. Pool area is clean and towels are neatly displayed on all pool deck chairs.

  Yes

  No

  N/A

Meeting Rooms/Pre-Function Area

• 36. Digital signage is updated with accurate information based on Daily Events Sheet.

  Yes

  No

  N/A

• 37. Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.

  Yes

  No

  N/A

• 38. Report any meeting room doors that are not locked.

  Yes

  No

  N/A

• 39. Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.

  Yes

  No

  N/A

Back of House (BOH)

• 42. Hallways are clean and free from debris.

  Yes

  No

  N/A

• 43. Light fixtures are working properly. Report any defects to Engineering.

  Yes

  No

  N/A

• 44. Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.

  Yes

  No

  N/A

• 45. Greet associates at the Laundry room. Ensure the temperature is appropriate for the working environment.

  Yes

  No

  N/A

• 46. Loading dock is clean and cleared of all deliveries.

  Yes

  No

  N/A

• 47. Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD.

  Yes

  No

  N/A

• 48. Associate cafeteria and uniform room are operating in accordance to service hours.

  Yes

  No

  N/A

• 49. Ensure service lifts and lift tracks are spectacularly clean and free from debris.

  Yes

  No

  N/A

• 50. Shift handover to the next MOD.

  Yes

  No

  N/A

Engineering Project

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HouseKeeping Project

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• CASE and GENERAL COMMENT: Keep it up Team! Thank you for your kind attention and cooperation for smooth hotel operation are highly appreciated. Well done!

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