Manager On Duty (MOD) Report ver 2014

• Audit Title

• Document No.

• MOD started on

  Date

• MOD ended on

  Date

• Conducted by

• Location: Sheraton Surabaya Hotel and Towers

• MOD Instruction List
  1. Get an IPAD ready prior to duty from duty manager.
  2. Check in time is 9am on Saturday.
  3. Saturday's shift finishes at 10.00pm.
  4. Sunday's shift starts at 9.00am and finishes at 17.00pm.
  5. A late evening inspection back of the house must be executed.
  6. A minimum of two dining experiences must be documented - one must be buffet.
  7. You must inspect 6 rooms, including your own.
  8. Ensure to note down any incidents that happen during your MOD shift.
  9. Your family may check-in with you on Saturday morning.
  10. You are responsible to meet all VIP's that are coming to the hotel during your shift.
  11. You will be assigned one of three assigned duties as well as your checklist (A-Risers, B-Fire Safety, C-Car Park)
  12. It is advisable to review the MOD report before you start.
  13. You are not allowed to leave the hotel without the consent from the General Manager (exception for emergency).
  14. The report has to be sent out to all excom and related department head at the end of your MOD duty shift.
  15. Men must be in suit and tie during their MOD shift.
  16. Ladies must be in normal professional office attire.
  17. If for some reason you cannot cover your shift, you must make prior arrangements to change the shift with a fellow colleague and report the changes to the General Manager for approval.
  18. MOD replacement days will be compiled by the GM's secretary, valid for one month. Request to utilize the accumulated days is submitted to the GM's secretary to obtain GM's approval.
  19. Return the MOD IPAD back to duty manager
  

• Guest Service Agent Name

Foundational Welcome Components:

• Departure date and room type confirmed?

  Yes

  No

  N/A

• Inquire about departure time?

  Yes

  No

  N/A

• Obtain passport or government ID?

  Yes

  No

  N/A

• Collect method of payment?

  Yes

  No

  N/A

• Notified that a receipt will be emailed

  Yes

  No

  N/A

• Gave key and proper key packet with rate written, not said loud

  Yes

  No

  N/A

• Delivered SPG appropriately based on membership

  Yes

  No

  N/A

Memorable Welcome Components

• Did associate ask the guest / uncover information about guest's reason for stay?

  Yes

  No

  N/A

• Did associate engage guest in at least one brand initiative based on reason for stay?

  Yes

  No

  N/A

• Did associate demonstrate on brand behaviors?

  Yes

  No

  N/A

Coaching Moments

• Overall was the check-in experience an interaction or transaction? What could have made it more personalized?

• What information did the agent uncover about the guest that could lead to a potential opportunity to make the stay a personalized one? How was or should this have been capture in StarGuest?

• Were there any other options the agent could have suggested based on reason for stay?

• Was there an opportunity for the associate to be more on brand? Describe specific behavioral examples.

• Overall did the agent Meet, Not Meet, or Exceed your expectations?

  Exceed Expectations

  Meet Expectations

  Not Meet Expectations

• Why?

• Why Not?

Internal Public Area

Lobby Level

• 1. Ash urns are clean and maintained?

  Yes

  No

  N/A

• 2. Public area furniture clean and in good condition?

  Yes

  No

  N/A

• 3. Security check point in good shape?

  Yes

  No

  N/A

• 4. Plants are clean, fresh and free of debris, etc?

  Yes

  No

  N/A

• 5. There were no fused bulbs in any of the public areas?

  Yes

  No

  N/A

• 6. Ceilings and floors in good condition?

  Yes

  No

  N/A

• 7. Public area sound system was on and music played at a comfortable level and choice of music appropriate?

  Yes

  No

  N/A

• 8. Public area walls and wall paper / paint were not stained and have no scuff marks?

  Yes

  No

  N/A

• 9. Digital signages and posters in public area were current and attractive?

  Yes

  No

  N/A

• 10. There was adequate directional signage and they were clear and well maintained?

  Yes

  No

  N/A

• 11. Entrance windows are clean and free of marks, hardprints, etc?

  Yes

  No

  N/A

• 12. Carpets in twin stairs are clean and in good condition?

  Yes

  No

  N/A

Lobby Level Toilets

• 1. Public toilets were fresh smelling?

  Yes

  No

  N/A

• 2. Public toilets were relatively of a high standards of cleanliness and free of paper on floor or vanities?

  Yes

  No

  N/A

• 3. Mirrors were clean and in good repair?

  Yes

  No

  N/A

• 4. Lighting in toilets was good?

  Yes

  No

  N/A

• 5. Trash receptacles and ashtrays were well maintained and not overly full?

  Yes

  No

  N/A

• 6. There was a plant on the vanities?

  Yes

  No

  N/A

• 7. Toilet doors were in good working condition, free of marks and stains?

  Yes

  No

  N/A

Ballroom and Pre-Function

• 1. Public area sound system was on and music played at comfortable level and choice of music appropriate?

  Yes

  No

  N/A

• 2. Public area walls and wall paper / paint were not stained and had no scuff marks?

  Yes

  No

  N/A

• 3. Digital Signages and posters in public areas were current and attractive?

  Yes

  No

  N/A

• 4. There was adequate directional and they were clear and well maintained?

  Yes

  No

  N/A

• 5. Carpets are clean and in good condition?

  Yes

  No

  N/A

• 6. Public toilets were fresh smelling?

  Yes

  No

  N/A

• 7. Public toilets were relatively of a high standard of cleanliness and free of paper on floor or vanities?

  Yes

  No

  N/A

• 8. Mirrors were clean and in good condition?

  Yes

  No

  N/A

• 9. Lighting in toilets were good?

  Yes

  No

  N/A

• 10. Trash receptacles and ashtray were well maintained and not overly full?

  Yes

  No

  N/A

• 11. There was a plant on e vanities?

  Yes

  No

  N/A

• 12. Toilets doors were in good working condition, free of marks and stains?

  Yes

  No

  N/A

• 13. Public area furniture clean and in good condition?

  Yes

  No

  N/A

• 14. Plants were clean, fresh and free of debris, etc?

  Yes

  No

  N/A

• 15. There were no fused bulbs in any of the public areas?

  Yes

  No

  N/A

• 16. Ceilings and floors in good condition?

  Yes

  No

  N/A

• 17. Public area sound system was on and music played at a comfortable level and choice of music appropriate?

  Yes

  No

  N/A

• 18. Public area walls and wallpaper / paint were not stained and had no scuff marks?

  Yes

  No

  N/A

• 19. There was adequate directional signage and they were clear and well maintained?

  Yes

  No

  N/A

• 20. Entrance door from TP are clean and free of marks, handprints, etc?

  Yes

  No

  N/A

• 21. Carpets were clean and in good condition?

  Yes

  No

  N/A

• 22. Ballroom in good condition?

  Yes

  No

  N/A

Swimming Pool area

• 1. Pool terrace clean and neat?

  Yes

  No

  N/A

• 2. Pool furnitures (chairs, chaise lounge, cushion, tables and umbrellas) are in excellent cleanliness and condition?

  Yes

  No

  N/A

• 3. Pool water was clear and refreshing?

  Yes

  No

  N/A

• 4. Pool area garden is maintained and neatly manicured?

  Yes

  No

  N/A

• 5. Fresh towels were available for guests?

  Yes

  No

  N/A

• 6. Public toilets were fresh smelling?

  Yes

  No

  N/A

• 7. Public toilets were relatively of a high standard of cleanliness and free of paper on floor or vanities?

  Yes

  No

  N/A

• 8. Mirrors were clean and in good repair?

  Yes

  No

  N/A

Guest Lifts

• 1. Lift call buttons at floor landing were working properly?

  Yes

  No

  N/A

• 2. Lift interior walls and mirrors were clean and free of damage?

  Yes

  No

  N/A

• 3. No lift light bulbs were fused?

  Yes

  No

  N/A

• 4. Floor condition of the lifts were clean and good condition?

  Yes

  No

  N/A

• 5. All lift interior buttons were in proper working condition?

  Yes

  No

  N/A

• 6. Lift floor signs were easy to read and accurate?

  Yes

  No

  N/A

• 7. Lifts did not make any strange noise during operation?

  Yes

  No

  N/A

• 8. Lift smell was pleasant and not offensive?

  Yes

  No

  N/A

• 9. Lift doors open and closed properly?

  Yes

  No

  N/A

• General Comments on above if any

• Photo attached

  Media

• Observation Day

Day

• Observation Date

  Date

• Observation Time

  Date

Sheraton Fitness

• 1. The reception is always manned during operational hours, fresh towels and locker keys are readily available?

  Yes

  No

  N/A

• 2. The fitness center has a minimum of one personal trainer per shift who can assist guest in the use of all exercise equipment and on the basics of a fitness program?

  Yes

  No

  N/A

• 3. Towels available for use are clean and fresh smelling?

  Yes

  No

  N/A

• 4. Locker rooms and lockers are clean, tidy, and in good working order, as well as relatively odor free?

  Yes

  No

  N/A

• 5. Vanity counter is appropriately stocked with sanitized hair combs and brushes. Hair dryers are also available?

  Yes

  No

  N/A

• 6. Music is on all the time?

  Yes

  No

  N/A

• 7. No fitness equipment is out of order?

  Yes

  No

  N/A

• 8. Weighing scale is in good working order?

  Yes

  No

  N/A

• General Comments on above if any

• Photo attached

  Media

• Staff Facilities Observation

Day

• Observation Date

  Date

• Observation Time

  Date

Padhaharan - Staff Cafetaria

• 1. Based on your expectation, how would you rate the Quality of Food?

  Much better than expected

  Better than expected

  Same as expected

  Almost as expected

  Worse than expected

• Reason for expectation not being met?

• 2. Based on your expectation, how would you rate the Variety of Food?

  Much better than expected

  Better than expected

  Same as expected

  Almost as expected

  Worse than expected

• Reason for expectation not being met?

• 3. Cleanliness and condition of the Ceiling/HVAC/Vents/lLighting (all light bulbs must be functioning)?

  Yes

  No

  N/A

• 4. Cleanliness and condition of the Walls/Doors/Windows/Artwork?

  Yes

  No

  N/A

• 5. Cleanliness and condition of the Floor/Furniture/Fixtures/Equipment?

  Yes

  No

  N/A

• 6. How was your overall dining experience?

  Much better than expected

  Better than expected

  Same as expected

  Almost as expected

  Worse than expected

• Reason for expectation not being met?

Male Associates Locker Room

• 1. Cleanliness and condition of Washroom Walls/Doors/Windows/Artwork?

  Yes

  No

  N/A

• 2. Cleanliness and condition of Washroom Ceiling/HVAC/Vents/Lighting (All light bulb must be functioning)?

  Yes

  No

  N/A

• 3. Cleanliness and condition of Washroom Floor/Fixtures/Furnitures/Equipment?

  Yes

  No

  N/A

• 4. Cleanliness and condition of Lockers Walls/Doors/Windows/Artwork?

  Yes

  No

  N/A

• 5. Cleanliness and condition of Lockers Ceiling/HVAC/Vents/Lighting (All light bulb must be functioning)?

  Yes

  No

  N/A

• 6. Cleanliness and condition of Lockers Floor/Fixtures/Furnitures/Equipment?

  Yes

  No

  N/A

Female Associates Locker Room

• 1. Cleanliness and condition of Washroom Walls/Doors/Windows/Artwork?

  Yes

  No

  N/A

• 2. Cleanliness and condition of Washroom Ceiling/HVAC/Vents/Lighting (All light bulb must be functioning)?

  Yes

  No

  N/A

• 3. Cleanliness and condition of Washroom Floor/Fixtures/Furnitures/Equipment?

  Yes

  No

  N/A

• 4. Cleanliness and condition of Lockers Walls/Doors/Windows/Artwork?

  Yes

  No

  N/A

• 5. Cleanliness and condition of Lockers Ceiling/HVAC/Vents/Lighting (All light bulb must be functioning)?

  Yes

  No

  N/A

• 6. Cleanliness and condition of Lockers Floor/Fixtures/Furnitures/Equipment?

  Yes

  No

  N/A

• F&B Venues Dining Experience

Experience

• Venue Location

  Kafe Bromo

  Lung Yuan

  Sheraton Club

  Link@Sheraton

• Date

  Date

• Dining Time

  Date

• 1. You were greeted within 30 second of arrival?

  Yes

  No

  N/A

• 3. Were you escorted to your table?

  Yes

  No

  N/A

• 4. Greeter displayed a professional demeanor, was happy to see you, helpful, instructive and caring?

  Yes

  No

  N/A

• 5. You were seated at a table set for the appropriate number of guests?

  Yes

  No

  N/A

• 6. Extra place setting were removed?

  Yes

  No

  N/A

• 7. Staff exhibited professional demeanor?

  Yes

  No

  N/A

• 8. Uniforms of the staff were clean and in good condition with a name tag?

  Yes

  No

  N/A

• 9. Staff were calm and organized?

  Yes

  No

  N/A

• 10. Was a supervisor apparent?

  Yes

  No

  N/A

• 11. Was the supervisor managing the staff?

  Yes

  No

  N/A

• 12. Was the supervisor interacting with the guest and taking care of guest needs?

  Yes

  No

  N/A

• 13. Was the supervisor watching over the quality of the food being served?

  Yes

  No

  N/A

• 14. Staff were attentive and did not engage in excessive talk / horseplay?

  Yes

  No

  N/A

• 15. You were offered a beverage within two minutes of seating?

  Yes

  No

  N/A

• 16. You were served the ordered beverage within four minutes of seating?

  Yes

  No

  N/A

• 17. Service staff offered the menu in the open position?

  Yes

  No

  N/A

• 18. Staff displayed good salesmanship as well as enthusiasm?

  Yes

  No

  N/A

• 19. Was water served automatically?

  Yes

  No

  N/A

• 20. After ordering, food served within <10 minutes for appetizer - lunch ?

  Yes

  No

  N/A

• 21. After ordering, food served within <15 minutes appetizer - dinner?

  Yes

  No

  N/A

• 22. Pace of meal service was appropriate and convenient?

  Yes

  No

  N/A

• 23. During meal, soiled dished were quickly removed by course if appropriate and reset for the next course if appropriate?

  Yes

  No

  N/A

• 24. Chinaware and Glassware not chipped, scratched or faded?

  Yes

  No

  N/A

• 25. Staff maintained an attentive posture nearby?

  Yes

  No

  N/A

• 26. All orders were served completely without mistake?

  Yes

  No

  N/A

• 27. Serving utensils were appropriate and clean?

  Yes

  No

  N/A

• 28. Hot items were served hot and cold items served cold?

  Yes

  No

  N/A

• 29. Food was fresh in color and texture and not over or under cooked?

  Yes

  No

  N/A

• 30. Food was flavorful and appropriately spiced and salted?

  Yes

  No

  N/A

• 31. Portions were adequate and consistent?

  Yes

  No

  N/A

• 32. On a minimum of one occasion, a member of the staff come by the table and discreetly ask if there was anything else needed?

  Yes

  No

  N/A

• 33. Was coffee or tea suggested?

  Yes

  No

  N/A

• 34. Table linen clean, pressed and in good condition?

  Yes

  No

  N/A

• 35. Room temperature?

  Yes

  No

  N/A

• 36. Music system was in use?

  Yes

  No

  N/A

• 37. Sound quality and volume was at a comfortable level? (Level where you could make conversation with ease)

  Yes

  No

  N/A

• 38. No noise and odor was spread out from the kitchens?

  Yes

  No

  N/A

• 39. Restaurant floor / carpets are clean?

  Yes

  No

  N/A

• 40. Floor / carpet are not worn, damaged or permanently stained?

  Yes

  No

  N/A

• 41. Ceiling, floors and walls clean, not worn, damaged or permanently stained?

  Yes

  No

  N/A

• 42. Lights not burnt out or dusty?

  Yes

  No

  N/A

• 43. Chairs, booths are clean and well maintained?

  Yes

  No

  N/A

• 44. Side stands clean and orderly?

  Yes

  No

  N/A

• 45. Menus, cards, table stand cards, posters are neat and clean?

  Yes

  No

  N/A

• 46. Was it relatively easy to call for attention from wait staff?

  Yes

  No

  N/A

• 47. Bill was provided within one minutes of request, was easy to read, neatly prepared, clean and correctly tabulated?

  Yes

  No

  N/A

• 48. Were you thank for your patronage and bade farewell and asked to come back again soon?

  Yes

  No

  N/A

• 49. Based on your expectations, how would you rate your dining experience in this venue?

  Much better than expected

  Better than expected

  Same as expected

  Almost as expected

  Worse than expected

• Reason for expectation not being met?

• Food and Beverage Activities report

Observation day

• Observation Date

  Date

Kawi Lounge

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

Kafe Bromo

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

Sheraton Club

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

Lung Yuan

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Observation time

  Date

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

Link@Sheraton

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

La Patisserie

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

Banquets

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

• Meal Period :

  Breakfast

  Lunch

  Dinner

  Coffee Break

• Pax

• Comments

• A. Risers Inspection

Inspection

• Observation Date and Time

  Date

• Inspect the following areas and make comments when necessary. If all is normal, mark OK

Floor 29

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 28

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 27

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 26

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 25

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 24

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 23

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 22

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 21

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 20

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 19

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 18

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 17

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 16

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 15

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 14

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 12

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 11

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 10

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 9

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 8

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 7

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor M

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor 4

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor L

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor UG

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

Floor LG

• All Risers - Corridors / Pantries

  OK

  Not OK

  N/A

• Guest and Service Lift

  OK

  Not OK

  N/A

• Emergency Stairs East side

  OK

  Not OK

  N/A

• Emergency Stairs West side

  OK

  Not OK

  N/A

• B. Fire Safety Inspection

Inspection

• Observation Date and Time

  Date

• Inspect the following areas and make comments when necessary. If all is normal, mark OK

Floor 29

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 28

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 27

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 26

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 25

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 24

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 23

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 22

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 21

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 20

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 19

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 18

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 17

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 16

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 15

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 14

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 12

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 11

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 10

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 9

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 8

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 7

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor M

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor 4

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor L

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor UG

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

Floor LG

• Fire Exit Door

  OK

  Not OK

  N/A

• Break Glass (Manual Pull)

  OK

  Not OK

  N/A

• Hose Reel & Sign

  OK

  Not OK

  N/A

• Fire Extinguisher & Sign

  OK

  Not OK

  N/A

• Emergency Lights Illuminate (test as necessary)

  OK

  Not OK

  N/A

• Observation Date and Time

  Date

• Inspect the following areas and make comments when necessary. If all is normal, mark OK

Car Park Apartment Guest

• Security Guard

  OK

  Not OK

  N/A

• Parking Lane Paint

  OK

  Not OK

  N/A

• Lighting

  OK

  Not OK

  N/A

• Plants

  OK

  Not OK

  N/A

• Sidewalk

  OK

  Not OK

  N/A

• Drainage

  OK

  Not OK

  N/A

• Gate Exit

  OK

  Not OK

  N/A

Grand Circle. Front Hotel Entrance

• Driveway Slate Tiles

  OK

  Not OK

  N/A

• Parking Lane Paint

  OK

  Not OK

  N/A

• Lighting

  OK

  Not OK

  N/A

• Plants

  OK

  Not OK

  N/A

• Entrance Canopy

  OK

  Not OK

  N/A

• Signage

  OK

  Not OK

  N/A

• Trash Recepticles

  OK

  Not OK

  N/A

• Valet Desk

  OK

  Not OK

  N/A

• Trash Recepticles

  OK

  Not OK

  N/A

• Driveway Entrance / Exit

  OK

  Not OK

  N/A

• Deluxe/Premium Room Inspection

Inspection

• Room Number

GUEST ROOM

1. Door/Entryway

• 1. Visually inspect door and door hardware for residue/damage

  Good

  Not Good

• 2. Electronic make up & DND signage

  Yes

  No

  N/A

• 3. Check for damage due to locking device (i.e. U-Bolt)

  Good

  Not Good

• 4. Entrance master switches

  Yes

  No

  N/A

• 5. Entrance door stopper

  Very Good

  Good

  Average

  Poor

  N/A

• 6. Evacuation plan / emergency plan

  Yes

  No

  N/A

• 7. Check for residue by door viewer

  Good

  Not Good

• 8. Visually inspect ceiling vent for dust/damage

  Good

  Not Good

• 9. Visually inspect the entrance ceiling, floor, and walls for any visual deficiencies

  Good

  Not Good

• Close the bathroom door and be advise to inspect the bathroom last

2. Closet / Wardrobe

• 12. Check doors are on track or open & close properly

  Good

  Not Good

• 13. Wardrobe inside / bar / lamp

  Very Good

  Good

  Average

  Poor

  N/A

• 14. Check all shelves (starting at the bottom shelf and working up) for dust/debris by running a flat hand over the surface

  Good

  Not Good

• 15. Extra pillow / blanket

  Yes

  No

  N/A

• 16. 6 non clip & 4 clip hangers. Visually inspect all hangers - ensure there are no cleanliness or condition issue (damage, heavy dust, etc)

  Good

  Not Good

• 17. 1 bathrobe with hanger

  Yes

  No

  N/A

• 18. Check walls for scuff marks/hanger marks,etc.

  Good

  Not Good

• 19. Lift iron to check for water and visually inspect conditions of iron and ironing board

  Good

  Not Good

• 20. Tray, 2 laundry list & 2 laundry bag

  Yes

  No

  N/A

• 21. Shoe basket, shoe shine notes, shoe mitt and 2 slippers. Visually check basket for dust.

  Good

  Not Good

• 22. Verify safe is unlocked and check cleanliness/condition of safe sticker, tent card and elsafe protector

  Good

  Not Good

• 23. Pick up hair dryer inside bag in the drawer - check for lint, dust and condition issue. check sticker hair dryer

  Yes

  No

  N/A

3. Artwork and mirrors

• Should be inspected throughout the guestroom walk, according to the clockwise direction

• 24. Visually inspect all picture frame glass and mirrors for soil or smudges. Mirrors and artwork should be "streak-free".

  Good

  Not Good

• 25. Run hands along the top of all frames to check for dust. This should only be done if the inspector can reach the top of the frame without assistance / standing on other furniture.

  Good

  Not Good

4. Minibar Area

• 26. Check for any cleanliness and condition issues in the refreshment area. Do not move the coffee pot, tray, or ice bucket.

  Good

  Not Good

• 27. Run hands along top surface to check for dust.

  Good

  Not Good

• 28. Minibar tray & pricing list

  Yes

  No

  N/A

• 29. Minibar snack contain of O'tori snacks, chocolate (silver queen or others), Mr. P, Noodles. Check expiry.

  Yes

  No

  N/A

• 30. 2 high bowl glasses & 2 coasters

  Yes

  No

  N/A

• 31. 2 beer glasses & 2 coasters

  Yes

  No

  N/A

• 32. Verify cleanliness and condition for all glassware. Clear glasses: Visually look at all glasses and pick up only one to check more thoroughly.

  Good

  Not Good

• 33. 2 Bottles mineral water 1.5L with 2 tag

  Yes

  No

  N/A

• 34. Tefal / kettle

  Yes

  No

  N/A

• 35. Ice tray, bucket & ice tong inside?

  Yes

  No

  N/A

• 36. 2 pcs of paper napkin & 2 stirrer

  Yes

  No

  N/A

• 37. 2 Rock glasses with coaster

  Yes

  No

  N/A

• 38. Open refreshment center door and visually check all areas (including seams) for residue, mold, and conditions issues.

  Good

  Not Good

• 39. Refrigerator content: 2 Heineken, 2 bintang, 2 cola, 2 diet, 2 sprite, 1 krating daeng, 1 UC1000, 2 Equil Water, 2 Equil Sparkling. (Check for Expiry)

  Yes

  No

  N/A

5. Air Conditioner (AC)

• 40. Fan set up lower position (1) and Thermostat at 22.5 degree

  Yes

  No

  N/A

• 41. Visually inspect AC grill for cleanliness and conditions issue

  Good

  Not Good

6. Luggage Rack

• 42. Luggage rack protector, carpet & wooden cabinet. Check for damage.

  Good

  Not Good

7. Dresser

• 43. Turn on TV - verify functionality of remote and TV. This should be done standing next to the bed in approximately the same area a guest in bed would use the remote.

  Yes

  No

  N/A

• 44. Television in low volume and showing SPG channel at 1st power on

  Yes

  No

  N/A

• 45. Visually inspect picture for cleanliness - TV should be "streak-free".

  Good

  Not Good

• 46. Test five channels for the quality of the picture (Conditions)

  Good

  Not Good

• 47. Sweep hand on top of TV and TV base (if applicable) for dust

  Good

  Not Good

• 48. Check for dust on top surface of the dresser by visual check.

  Good

  Not Good

• 49. Open all drawers in dresser (starting at the bottom drawer and working up) and run hand over the base of every drawer present (along all four sides and the center) to verify for dust using a flat palm and all fingers.

  Good

  Not Good

• 50. If dresser not wall mounted against the wall - check behind dresser for debris

  Good

  Not Good

• 51. Check all present collateral for Cleanliness and Conditions

  Yes

  No

  N/A

8. Desk/Desk Chair

• 52. Check for dust on top surface of the desk.<br> - If the desk is glass then visually check.<br> - if the desk is not glass then physically check (with full palm)

  Yes

  No

  N/A

• 53. Compendium Hotel, IRD menu, notepad & pen and ashtray for smoking room

  Yes

  No

  N/A

• 54. Check all collateral for cleanliness and conditions. It is acceptable to lift up the collateral.<br> - Flip through pages of the collateral.<br> - If collateral is damaged or written out, conditions considered not compliance.

  Yes

  No

  N/A

• 55. Verify functionality of telephone receiver and speaker button.

  Good

  Not Good

• 56. Check phone for Cleanliness and Conditions issues (i.e. Residue on receiver, discolored handset, broken cord)

  Good

  Not Good

• 57. Open drawer (if applicable) run handover the base (along all four sides and the center) to verify dust using flat palm and all fingers.

  Yes

  No

  N/A

• 58. Inside Drawer : Al Qur'an, Bible, 2 letterheads, 2 envelopes, 1 guestcom

  Yes

  No

  N/A

• 59. Visually check for dust on chair frame/legs.

  Good

  Not Good

• 60. Visually check desk and desk chair for Conditions issues.

  Yes

  No

  N/A

9. Wastebasket/Recycling Bin

• 61. Look inside for items/debris.

  Yes

  No

  N/A

• 62. Pick up wastebasket and recycling bin to inspect all sides for Cleanliness/Condition issues.

  Good

  Not Good

• 63. If liner is damaged, Conditions is considered non compliance.<br>(Do not remove the liner and look underneath)

  Good

  Not Good

10. Coffee tea facilities

• 64. Check for any cleanliness and condition issues in the coffee tea facilities

  Good

  Not Good

• 65. Coffee maker / plunger

  Very Good

  Good

  Average

  Poor

  N/A

• 66. Look inside coffee maker and lift up filter basket and look inside ice bucket to inspect for Cleanliness and Conditions

  Good

  Not Good

• 67. 2 mugs, 2 premium coffees

  Yes

  No

  N/A

• 68. Verify cleanliness and condition for all glassware. Non clear glasses/mugs: pick up and inspect all glasses.

  Good

  Not Good

• 69. 2 teaspoons, 4 napkins

  Yes

  No

  N/A

• 70. Coffee tea container with: 2 english breakfast tea, 2 mint tea, 4 diet sugars, 4 white sugar, 4 creamer. Check for an expired "use by" date

  Yes

  No

  N/A

• 71. Remove all condiments from the caddy to observe for cleanliness issue (sugar granules, etc) and conditions. Do not replace the packets once you have evaluated the caddy.

  Good

  Not Good

• 72. 2 mineral water with tag

  Yes

  No

  N/A

11. Lounge Chair/Ottoman/Sofa/Sofa bed

• 73. Visually check lounge chair/ottoman/sofa for cleanliness/conditions

  Good

  Not Good

• 74. Lift all cushions to check for Cleanliness and Conditions.<br> Check for debris/garbage. Any garbage found under the cushion would be a Housekeeping deadly sin

  Good

  Not Good

• 75. Visually inspect ottoman and move to check for debris behind / underneath.

  Good

  Not Good

• 76. Check wall behind lounge chair and couch for Conditions. This check should be done without moving the couch or lounge chair.

  Good

  Not Good

• 77. Wooden round table & glass

  Yes

  No

  N/A

12. Lighting

• 78. All lamps must be turned on and functioning (if the lamp is unplugged or the light bulb is unscrewed - this condition is non compliance)

  Good

  Not Good

• 79. Visually inspect light bulbs for dust

  Good

  Not Good

• 80. Visually inspect all sides of the lampshades for conditions issue (i.e. Deterioration, discoloration, and/or cracks).

  Good

  Not Good

• 81. Visually inspect base of lamp for dust

  Good

  Not Good

13. Windows/Window Treatments/Patio Doors

• 82. Close and re-open each layer of the drapes and sheers to check functionality, as well as check for damage/snags/thinning/stains - check both front and back. check behind the curtains for Cleanliness / Conditions.

  Good

  Not Good

• 83. Check for damaged seals (cloudy windows/doors)

  Good

  Not Good

• 84. Run hand along the full length of the windows sill to check for dust - if accessible.<br> - All full length panels should be inspected visually.

  Good

  Not Good

• 85. Visually inspect tracks for dead insects/debris

  Good

  Not Good

• 86. Visually check the interior of all windows/doors to ensure they are "streak-free".

  Good

  Not Good

• 87. Verify functionality of patio doors (if present) also confirm that decal distraction patterns are not peeling (Conditions)

  Yes

  No

  N/A

• 88. Take a moment to scan the room ceiling, carpet and walls for any visual deficiencies

  Yes

  No

  N/A

14. Night Stand/Bedside Table

• 89. Lift up and flip through all collateral to check for cleanliness/conditions.

  Good

  Not Good

• 90. Open drawers - run hand over the base (all four sides and the center) of all drawers to verify for dust using flat palm and all fingers.

  Yes

  No

  N/A

• 91. Telephone, notepad & pen. Verify functionality of the telephone receiver and speaker button.

  Yes

  No

  N/A

• 92. Check phone for Cleanliness and Conditions issues (i.e. Residue on receiver, discolored handset, broken cord).

  Yes

  No

  N/A

• 93. Channel program & remote control

  Yes

  No

  N/A

• 94. Clock / telephone book, COFC flyer

  Yes

  No

  N/A

• 95. Door knob menu in other bedside table

  Yes

  No

  N/A

• 96. Visually identify any conditions issues on the nightstand/bedside table

  Good

  Not Good

15. Bedding/Headboard

• 97. Visually inspect bed, pillows, bed skirt, and duvet for cleanliness and conditions.

  Yes

  No

  N/A

• 98. Stand on the side of the bed furthest away from the window. Look under and around bed for debris; lift bed skirt.<br>

  Good

  Not Good

• 99. Headboard lamps

  OK

  Not OK

  N/A

• 100. 2 Down Feather Pillows (Top Side), 2 Synthetic Pillows(Bottom side).<br> Pick up and roll pillows, one at a time to check both sides and then place them at the foot of the bed (stack one on top of the other).

  Yes

  No

  N/A

• 101. Duvet cover (Check "S" crescent orientation) & green program card

  Yes

  No

  N/A

• 102. Lift duvet, scan for deficiencies, fold in half on top of itself and then on top of the pillows.

  Good

  Not Good

• 103. Lift top sheet, scan for deficiencies, fold in half on top of itself and then on top of the pillows.

  Good

  Not Good

• 104. Pull the bottom sheet tight and verify for any visual deficiencies (Cleanliness/Conditions). <br> Confirm that no hair is observed up until this point.

  Good

  Not Good

• 105. Run hand across the top of the headboard on the side where you are standing to check for dust

  Good

  Not Good

BATHROOM

1. Door/Entryway

• 106. Open bathroom door. Prior to entering the bathroom, stand on threshhold and inspect the ceiling, vents, and floor.

  Good

  Not Good

• 107. Visually inspect door and door hardware for residue/damage (front and back)

  Good

  Not Good

• 108. Close door and inspect floor behind the door for cleanliness/Conditions.

  Good

  Not Good

2. Vanity/Mirror/Make-up mirror/Washbasin area

• 109. Verify cleanliness and condition of any glassware. <br> Visually inspect all glasses and pick up only one to check more thoroughly.

  Good

  Not Good

• 111. Physically sweep vanity top into sink to check for Cleanliness

  Good

  Not Good

• 112. Soap dish with small soap, 2 glass with coaster, 2 mineral water with 2 tags

  Yes

  No

  N/A

• 113. Amenity tray with shampoo, conditioner, body lotion, shower gel, shower cap, sanitary, vanity kit, 2 toothbrushes, Nourish mouthwash (except 15 & 14flr)

  Yes

  No

  N/A

• 114. Tissue box & tissue papers, ashtray for smoking room

  Yes

  No

  N/A

• 115. Lift up amenity tray, soap and soap dish, glasses and tissue box. <br> Visually inspect vanity, basin and fixture for Cleanliness and Condition issues.

  Good

  Not Good

• 116. Handtowel in ring

  Yes

  No

  N/A

• 117. 2 toilet tissue rolls

  Yes

  No

  N/A

• 118. Check mirror to ensure "streak-free". Additionally, check light to ensure it is functioning.

  Good

  Not Good

3. Wastebasket

• 119. Look inside waste basket for items/debris and inspect all sides for residue/Conditions

  Very Good

  Good

  Average

  Poor

  N/A

• 120. Check area behind and around wastebasket (wall and floor)

  Good

  Not Good

4. Toilet

• 121. Run hand on top of tank (if applicable) to check for dust/debris.

  Yes

  No

  N/A

• 122. Lift up lid and seat to inspect rim - check for loose seat.

  Good

  Not Good

• 123. Inspect toilet bowl. Visually audit the base of the toilet for cleanliness issue (residue) and Conditions issue (bolt/screws caps missing)

  Good

  Not Good

• 124. Visually inspect around base of toilet (silicon/grout/etc).

  Good

  Not Good

5. Terry (Bath, hand towels, face cloth & bath mat) and Towel Rack

• 125. Visually check all terry for Cleanliness and Condition<br> - Bathtowel hang on the shower handle<br> - Bathtowel on the rack<br> - Handtowel on the towel rack bar<br> - 1 bath mat on the bathtub

  Good

  Not Good

• 126. Verify that towel rack/shelf is in good condition

  Good

  Not Good

6. Shower

• 127. Visually inspect shower for Cleanliness and Conditions

  Good

  Not Good

• 128. Visually check soap dish for Cleanliness and Conditions.

  Good

  Not Good

• 129. Physically spot check one area of shower floor for Cleanliness.

  Good

  Not Good

• 130. Inspect shower door hinges, glass and frame. Ensure that the glass door is free of streaks and smudges.

  Good

  Not Good

• 131. Check all hardware and fixture for Cleanliness and Conditions. It is acceptable to step into a walk-in shower if necessary to do so.

  Good

  Not Good

7. Bathtub

• 132. Visually inspect bathtub for Cleanliness and Conditions

  Good

  Not Good

• 133. Visually check soap dish for Cleanliness and Conditions.

  Yes

  No

  N/A

• 134. Physically spot check one area of bathtub floor for Cleanliness.

  Good

  Not Good

• 135. Clothline

  Yes

  No

  N/A

• 136. Check all hardware and fixtures for Cleanliness and Conditions.

  Good

  Not Good

• 137. Balcony glass door & door lock if any

  Very Good

  Good

  Average

  Poor

  N/A

• 138. Balcony floor & fences if any

  Very Good

  Good

  Average

  Poor

  N/A

• General comments on above if any

• Photo attached

  Media

• Club Room Inspection

Inspection

• Room Number

1. Door/Entryway

• 1. Visually inspect door and door hardware for functionality, residue or damage

  Good

  Not Good

• 2. Electronic make up & DND signage

  Yes

  No

  N/A

• 3. Check for damage due to locking device (i.e. U-Bolt)

  Good

  Not Good

• 4. Entrance master switches

  Yes

  No

  N/A

• 5. Entrance door stopper

  Very Good

  Good

  Average

  Poor

  N/A

• 6. Evacuation plan / emergency plan

  Yes

  No

  N/A

• 7. Check for residue by door viewer

  Good

  Not Good

• 8. Visually inspect ceiling vent for dust/damage

  Good

  Not Good

• 9. Visually inspect the entrance ceiling, floor, and walls for any visual deficiencies

  Good

  Not Good

• Close the bathroom door and be advise to inspect the bathroom last

2. Closet / Wardrobe

• 12. Check doors are on track or open & close properly

  Good

  Not Good

• 13. Wardrobe inside / bar / lamp

  Very Good

  Good

  Average

  Poor

  N/A

• 14. Check all shelves (starting at the bottom shelf and working up) for dust/debris by running a flat hand over the surface

  Good

  Not Good

• 15. Extra pillow / blanket

  Yes

  No

  N/A

• 16. 6 non clip & 4 clip hangers. Visually inspect all hangers - ensure there are no cleanliness or condition issue (damage, heavy dust, etc)

  Good

  Not Good

• 17. 1 bathrobe with hanger

  Yes

  No

  N/A

• 18. Check walls for scuff marks/hanger marks,etc.

  Good

  Not Good

• 19. Lift iron to check for water and visually inspect conditions of iron and ironing board

  Good

  Not Good

• 20. Tray, 2 laundry list & 2 laundry bag

  Yes

  No

  N/A

• 21. Shoe basket, shoe shine notes, shoe mitt and 2 slippers. Visually check basket for dust.

  Good

  Not Good

• 22. Verify safe is unlocked and check cleanliness/condition of safe sticker, tent card and elsafe protector

  Good

  Not Good

• 23. Pick up hair dryer inside bag in the drawer - check for lint, dust and condition issue. check sticker hair dryer

  Yes

  No

  N/A

• 24. Shopping bag inside drawer

  Yes

  No

  N/A

• 25. Weighing scale under drawer

  Yes

  No

  N/A

3. Artwork and mirrors

• Should be inspected throughout the guestroom walk, according to the clockwise direction

• 24. Visually inspect all picture frame glass and mirrors for soil or smudges. Mirrors and artwork should be "streak-free".

  Good

  Not Good

• 25. Run hands along the top of all frames to check for dust. This should only be done if the inspector can reach the top of the frame without assistance / standing on other furniture.

  Good

  Not Good

4. Minibar Area

• 26. Check for any cleanliness and condition issues in the refreshment area. Do not move the coffee pot, tray, or ice bucket.

  Good

  Not Good

• 27. Run hands along top surface to check for dust.

  Good

  Not Good

• 28. Minibar tray & pricing list

  Yes

  No

  N/A

• 29. Minibar snack contain of O'tori snacks, chocolate (silver queen or others), Mr. P, Noodles. Check expiry.

  Yes

  No

  N/A

• 30. 2 old fashion & 2 coasters

  Yes

  No

  N/A

• 31. 2 beer glasses & 2 coasters

  Yes

  No

  N/A

• 32. Verify cleanliness and condition for all glassware. Clear glasses: Visually look at all glasses and pick up only one to check more thoroughly.

  Good

  Not Good

• 33. 2 Bottles mineral water 1.5L with 2 tag

  Yes

  No

  N/A

• 34. Tefal / kettle

  Yes

  No

  N/A

• 35. Ice tray, bucket & ice tong inside?

  Yes

  No

  N/A

• 36. 2 pcs of paper napkin & 2 stirrer

  Yes

  No

  N/A

• 37. 2 Rock glasses with coaster

  Yes

  No

  N/A

• 38. Open refreshment center door and visually check all areas (including seams) for residue, mold, and conditions issues.

  Good

  Not Good

• 39. Refrigerator content: 2 Heineken, 2 bintang, 2 cola, 2 diet, 2 sprite, 1 krating daeng, 1 UC1000, 2 Equil Water, 2 Equil Sparkling. (Check for Expiry)

  Yes

  No

  N/A

5. Air Conditioner (AC)

• 40. Fan set up lower position (1) and Thermostat at 22.5 degree

  Yes

  No

  N/A

• 41. Visually inspect AC grill for cleanliness and conditions issue

  Good

  Not Good

6. Luggage Rack

• 42. Luggage rack protector, carpet & wooden cabinet. Check for damage.

  Good

  Not Good

7. Dresser

• 43. Turn on TV - verify functionality of remote and TV. This should be done standing next to the bed in approximately the same area a guest in bed would use the remote.

  Yes

  No

  N/A

• 44. Television in low volume and showing SPG channel at 1st power on

  Yes

  No

  N/A

• 45. Visually inspect picture for cleanliness - TV should be "streak-free".

  Good

  Not Good

• 46. Test five channels for the quality of the picture (Conditions)

  Good

  Not Good

• 47. Sweep hand on top of TV and TV base (if applicable) for dust

  Good

  Not Good

• 48. Check for dust on top surface of the dresser by visual check.

  Good

  Not Good

• 49. Open all drawers in dresser (starting at the bottom drawer and working up) and run hand over the base of every drawer present (along all four sides and the center) to verify for dust using a flat palm and all fingers.

  Good

  Not Good

• 50. If dresser not wall mounted against the wall - check behind dresser for debris

  Good

  Not Good

• 51. Check all present collateral for Cleanliness and Conditions

  Yes

  No

  N/A

8. Desk/Desk Chair

• 52. Check for dust on top surface of the desk.<br> - If the desk is glass then visually check.<br> - if the desk is not glass then physically check (with full palm)

  Yes

  No

  N/A

• 53. Compendium Hotel, IRD menu, notepad & pen and ashtray for smoking room

  Yes

  No

  N/A

• 54. Check all collateral for cleanliness and conditions. It is acceptable to lift up the collateral.<br> - Flip through pages of the collateral.<br> - If collateral is damaged or written out, conditions considered not compliance.

  Yes

  No

  N/A

• 55. Verify functionality of telephone receiver and speaker button.

  Good

  Not Good

• 56. Check phone for Cleanliness and Conditions issues (i.e. Residue on receiver, discolored handset, broken cord)

  Good

  Not Good

• 57. Open drawer (if applicable) run handover the base (along all four sides and the center) to verify dust using flat palm and all fingers.

  Yes

  No

  N/A

• 58. Inside Drawer : Al Qur'an, Bible, 2 letterheads, 2 envelopes, 1 guestcom

  Yes

  No

  N/A

• 59. Visually check for dust on chair frame/legs.

  Good

  Not Good

• 60. Visually check desk and desk chair for Conditions issues.

  Yes

  No

  N/A

9. Wastebasket/Recycling Bin

• 61. Look inside for items/debris.

  Yes

  No

  N/A

• 62. Pick up wastebasket and recycling bin to inspect all sides for Cleanliness/Condition issues.

  Good

  Not Good

• 63. If liner is damaged, Conditions is considered non compliance.<br>(Do not remove the liner and look underneath)

  Good

  Not Good

10. Coffee tea facilities

• 64. Check for any cleanliness and condition issues in the coffee tea facilities

  Good

  Not Good

• 65. Coffee maker / plunger

  Very Good

  Good

  Average

  Poor

  N/A

• 66. Look inside coffee maker and lift up filter basket and look inside ice bucket to inspect for Cleanliness and Conditions

  Good

  Not Good

• 67. 2 mugs, 2 premium coffees

  Yes

  No

  N/A

• 68. Verify cleanliness and condition for all glassware. Non clear glasses/mugs: pick up and inspect all glasses.

  Good

  Not Good

• 69. 2 teaspoons, 4 napkins

  Yes

  No

  N/A

• 70. Coffee tea container with: 2 english breakfast tea, 2 mint tea, 4 diet sugars, 4 white sugar, 4 creamer. Check for an expired "use by" date

  Yes

  No

  N/A

• 71. Remove all condiments from the caddy to observe for cleanliness issue (sugar granules, etc) and conditions. Do not replace the packets once you have evaluated the caddy.

  Good

  Not Good

• 72. 2 mineral water with tag

  Yes

  No

  N/A

11. Lounge Chair/Ottoman/Sofa/Sofa bed